National Cancer Institute's Contact Center
Closed Solicitation Posted
- Solicitation number
- 75N91019R00008
- Agency
-
National Institutes of Health
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
The National Cancer Institute seeks to procure operation of its Contact Center through a competitive solicitation process. Offerors must propose to provide scientifically based cancer information to the public in both English and Spanish via a bilingual contact center, handling inquiries on topics such as research, clinical trials, diagnosis and treatment. Proposals will be evaluated on technical approach, past performance, and price, with the initial base period of performance running from May 2020 through April 2021 and four optional one-year extensions. Proposals are due by December 18, 2019.
There is no set-aside designation for this requirement. Services will be performed within the United States under NAICS code 561499 and PSC code R499. The current incumbent is American Cancer Society, though pricing will be negotiated with the selected awardee. The solicitation seeks to continue operation of an existing contact center handling an estimated 100,000 inquiries annually through telephone, email, web chat and other channels to provide cancer information to the public.
Notice text
4 versions
Update #4 · Latest ·
The National Cancer Institute has a requirement for operation of the NCI’s Contact Center. The Contractor shall provide scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the general public about all aspects of cancer including: cancer research and clinical trials; cancer prevention; risk factors; symptoms; early detection; diagnosis; treatment; living with cancer; and tobacco and cessation counseling and information. The Contractor shall provide and manage a bilingual (English and Spanish) contact center.
Amendment 1 is added as of 12/10/19.
Amendment 2 is added as of 12/11/19.
Amendment 3 is added as of 12/13/19.
Update #3 ·
The National Cancer Institute has a requirement for operation of the NCI’s Contact Center. The Contractor shall provide scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the general public about all aspects of cancer including: cancer research and clinical trials; cancer prevention; risk factors; symptoms; early detection; diagnosis; treatment; living with cancer; and tobacco and cessation counseling and information. The Contractor shall provide and manage a bilingual (English and Spanish) contact center.
Amendment 1 is added as of 12/10/19.
Amendment 2 is added as of 12/11/19.
Update #2 ·
The National Cancer Institute has a requirement for operation of the NCI’s Contact Center. The Contractor shall provide scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the general public about all aspects of cancer including: cancer research and clinical trials; cancer prevention; risk factors; symptoms; early detection; diagnosis; treatment; living with cancer; and tobacco and cessation counseling and information. The Contractor shall provide and manage a bilingual (English and Spanish) contact center.
Amendment 1 is added as of 12/10/19.
Update #1 ·
The National Cancer Institute has a requirement for operation of the NCI’s Contact Center. The Contractor shall provide scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the general public about all aspects of cancer including: cancer research and clinical trials; cancer prevention; risk factors; symptoms; early detection; diagnosis; treatment; living with cancer; and tobacco and cessation counseling and information. The Contractor shall provide and manage a bilingual (English and Spanish) contact center.
Files
| File | Type | Posted |
|---|---|---|
| Amendment 3 FINAL.pdf | ||
| Amendment 2 Final.pdf | ||
| Amendment 1.pdf | ||
| POSTED RFP NOV 2018, 2019 v1.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| National Cancer Institute's Contact Center | Pre-Solicitation |
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