Microsoft Unified Support Agreement & ISD
Closed Pre-Solicitation Posted
- Solicitation number
- 140D0425Q0031
- Agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- PSC
- DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Interior (DOI), Departmental Offices Interior Business Center is seeking to establish an enterprise-wide services contract for a Microsoft Unified Support Agreement and Industry Solutions Delivery (MUSA & ISD). The objective is to provide the DOI with a centralized Blanket Purchase Agreement (BPA) contract vehicle for accessing Microsoft Unified Support and professional consulting services across all DOI Bureaus and Offices. These support services are designed to sustain and enhance the health of the DOI's Microsoft products, cloud infrastructure, and operations. The required services include service delivery management, technical support, proactive services, planning services, implementation services, optimization services, education services, and reactive support services. The DOI is issuing a Sources Sought and Request for Information (RFI) to gain knowledge of potential qualified sources and their size classification, as well as to provide the draft Statement of Work (SOW) for industry comment. Responses to the RFI are due by October 31, 2024.
This opportunity is not set-aside for any specific business size or classification. The DOI has not identified any potential incumbents or current contractors for this requirement. While the total contract value has not been specified, the DOI is seeking to establish a one-year base period contract with four one-year option periods. The vendor will be required to provide monthly status reports and complete root cause analyses after any system outages.
Notice text
The objective of this source sought and RFI is to gain knowledge of potential qualified sources and their size classification and provide the Microsoft Unified Support Agreement & Industry Solutions Delivery (MUSA & ISD) Statement of Work (SOW) for industry comment. The purpose of this requirement is to formalize an enterprise-wide services contract aimed at furnishing the DOI with a centralized Blanket Purchase Agreement (BPA) contract vehicle for accessing Microsoft Unified Support and professional consulting services across all DOI Bureaus and Offices. These support services encompass proactive assistance designed to sustain and enhance the health of DOI Microsoft products, cloud infrastructure, and operations.
Files
| File | Type | Posted |
|---|---|---|
| A14_MR_Sources_Sought_RFI_v4_SAM_1.docx | DOCX document | |
| A04_SOW_MUSA_ISD_1.docx | DOCX document |
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