Maintenance Service Support for Zeiss 700 Series Confocal Microscopes in the NCI CCR Microscopy Core Facilities

The Department of Health and Human Services (HHS), National Institutes of Health (NIH), National Cancer Institute (NCI), plans to procure, on a sole source basis, Maintenance Service Support for Zeiss 700 Series Confocal Microscopes in the NCI CCR Microscopy Core Facilities.
from:

LSM Technical Solutions, LLC
100 Mountain View Drive
Etters, PA 17319

The response close date of the notice for this requirement is in accordance with FAR 5.203(b). This acquisition will be processed under FAR Part 12 – Acquisition for Commercial Items and will be made pursuant to the authority in FAR Part 13.106-1 (b)(1) and is exempt from the requirements of FAR Part 6. The North American Industry Classification System code is 811210 and the business size standard is 1000 employees. 

These 700 series confocal instruments were designed by the firm Carl Zeiss Microscopy. They require professional maintenance including scheduled service visits and periodic part replacement. Continuous service requires a renewable service contract. The OEM Carl Zeiss has discontinued all support for 700 series instruments. LSM Technical Solutions, LLC is the only reliable firm that is capable of repairing and maintaining these older Zeiss confocal models. Keeping these instruments on a service agreement is a necessity as any instrument downtime has the potential to affect the work of hundreds of NCI researchers who utilize these instruments for cancer research. 
LSM Technical Solutions, LLC has a 35-year history of supporting Carl Zeiss confocal microscopes no longer covered by the OEM. They currently house the largest inventory of Zeiss spare parts in the world for all Zeiss LSM series microscopes. LSM Technical Solutions concentrates on only Carl Zeiss systems so they can provide unmatched service to support those instruments. Their maintenance will facilitate extending the lifespan of the four 700 series confocal microscopes in the CCR, keeping the systems running at factory specifications. LSM Technical Solutions service engineers have the highest qualification for repairing the 700 series Zeiss confocal microscopes, with decades of experience servicing Zeiss LSM systems. LSM Tech is the only vendor able to service these instruments. They are located close to the NCR region. 
Placing these 700 series confocal microscopes on a service agreement will also ensure priority emergency service and preventative maintenance to maximize instrument “up-time”. Their technical support is readily available and timely for hardware and software support resulting in maximum user time on the system and minimal “down-time” for repairs on the system. This is a necessity as any instrument downtime has the potential to affect the work of hundreds of NCI researchers. 
It is critical to the smooth operation and research of the NCI/CCR that the equipment continues to be calibrated accurately and maintained according to the manufacturer’s specifications. Any deviation from the specifications could jeopardize the use of the aforementioned systems. Therefore, it is crucial that the systems are properly maintained with OEM parts by trained and certified technicians.