LLC Help Desk
Closed Pre-Solicitation Posted
- Solicitation number
- PANMCC26P0000049225
- Agency
-
MICC Fort Hood
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 611710 Educational Support Services
- Place of performance
- Fort Bliss, Texas 79916, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Mission and Installation Contracting Command at Fort Bliss, Texas intends to solicit Digital Learning Environment and Learning Management System (LMS) Support Services on a competitive basis with responses due by 9:00 AM MST on August 3, 2026. The requirement may be set aside for small businesses in full or in part, or procured through full and open competition; multiple awards may be made, and all Small Business Set-Aside categories will be considered.
Performance occurs 100% on-site at Fort Bliss, Texas. Services support the U.S. Army Noncommissioned Officer Academy (USANCOA) and the Sergeants Major Course (SMC) and encompass LMS administration, user and course administration, Tier 1–3 technical support, academic operations support, courseware and content management, system configuration and testing, data management and reporting, knowledge transfer, and surge event support. Performance standards require 95% compliance on LMS user administration (within 1 business day), 90% resolution of technical support tickets (within 3 business days), 95% accuracy on class and enrollment management, 100% compliance on student records updates (within 2 business days), and 100% compliance on accreditation reporting.
The base period runs 12 months from August 24, 2026 through August 16, 2027, with four optional 12-month renewals extending through August 16, 2031 and an additional extension through February 16, 2032. Estimated annual labor effort is 5,616 hours. The contract is structured as non-personal services, Firm Fixed Price.
Key personnel must include a Contract Manager and LMS Administrator Lead and undergo FBI fingerprinting, Tier 1 background investigation, CAC issuance, and required training (AT Level I, OPSEC Level I, TARP, DoD Cyber Awareness, iWATCH). Respondents must submit a capabilities statement of no more than 10 pages (Times New Roman, minimum 10 pitch) including a Capabilities Brief and Mobilization Schedule to hasan.j.williams.mil@army.mil and susette.lujardolahera.mil@army.mil. NAICS code 611710 applies, with PSC U012.
Notice text
The Mission and Installation Contracting Command (MICC) – Fort Bliss, Texas is conducting a sources-sought inquiry to identify interested and capable firms that can provide Digital Learning Environment and Learning Management System (LMS) Support Services.The intention is to procure these services on a competitive basis.
BASED ON THE RESPONSES TO THIS SOURCES SOUGHT NOTICE/MARKET RESEARCH, THIS REQUIREMENT MAY BE SET-ASIDE FOR SMALL BUSINESSES (IN FULL OR IN PART) OR PROCURED THROUGH FULL AND OPEN COMPETITION, and multiple awards MAY be made. All Small Business Set-Aside categories will be considered. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.
Interested parties are requested to submit a capabilities statement of no more than ten (10) pages in length in Times New Roman font of not less than 10 pitch. The deadline for response to this request is no later than 9:00 AM, MST, 03 August 2026. All responses under this Sources Sought must be e-mailed to hasan.j.williams.mil@army.mil and susette.lujardolahera.mil@army.mil .
Please provide Cabilities Brief and Mobilization Schedule
Files
| File | Type | Posted |
|---|---|---|
| Sources-Sought-Technical-Description-Services- LLC Help Desk.pdf | ||
| A.02 Performance Work Statement.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Fort Bliss Air Traffic Control Services | MICC Joint Base Lewis-McChord | Total Small Business |
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