PERFORMANCE WORK STATEMENT (PWS)

Digital Learning Environment and Learning Management System (LMS) Support

Services for the United States Army Noncommissioned Officer Academy (USANCOA) and the Sergeants Major Course (SMC)

July 22, 2026

Part 1

General Information

1. General: This is a non‑personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees; such contract employees shall be accountable solely to the Contractor, who in turn is responsible to the United States Government. This contract provides technical, administrative, and learning‑environment support to the United States Army Noncommissioned Officer Academy (USANCOA) and the Sergeants Major Course (SMC) under the U.S. Army Transformation and Training Command (T2COM). The purpose of this requirement is to sustain a modern, reliable, and accessible digital learning environment that supports the education and development of noncommissioned officers and senior enlisted leaders. The Contractor shall provide the personnel, expertise, and services necessary to maintain the Academy’s learning management capabilities, academic support systems, and associated instructional technologies that enable resident and distributed learning for USANCOA and SMC students and faculty.

1.0.1 Digital Learning Environment Overview: The digital learning environment supporting the USANCOA and the SMC serves as the technical hub for delivering training, education, collaboration, and courseware essential to developing noncommissioned officers and senior enlisted leaders under the T2COM. This environment provides students and faculty with access to course content, assessments, discussions, academic resources, and student management functions that enable monitoring, managing, and supporting learner progress throughout each program. It includes capabilities for content creation, storage, delivery, and academic administration, along with user support and troubleshooting to ensure reliable access to instructional technologies. The Contractor shall sustain these capabilities, maintain the associated learning systems, and provide responsive technical and academic support to ensure uninterrupted resident and distributed learning for USANCOA and SMC.

1.0.2 Non-Personal Services and Contractor Accountability: The Government shall not exercise any supervision or control over the Contractor’s employees performing the services herein; such personnel shall be accountable solely to the Contractor, who in turn is responsible to the United States Government. Contractor personnel shall not be subject, either by the terms of the contract or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non‑personal services contract to provide learning management system support, academic technology support, and digital learning environment sustainment for the USANCOA and the SMC. The Contractor shall provide all personnel, expertise, and services necessary to operate, maintain, and support the USANCOA and SMC’s digital learning platforms, instructional technologies, academic support systems, and associated technical functions required to enable resident and distributed learning for USANCOA and SMC.

1.11 Period of Performance

The period of performance for this contract shall consist of one (1) twelve-month Base Period and four (4) twelve-month Option Periods, for a total potential period of performance of sixty (60) months. The Government may exercise option periods in accordance with FAR 52.217-9, “Option to Extend the Term of the Contract,” and FAR

17.207. Option periods may be exercised at the sole discretion of the Government.

The anticipated period of performance is as follows:

• Base Period: 24 August 2026 – 16 August 2027

• Option Period 1: 17 August 2027 – 16 August 2028

• Option Period 2: 17 August 2028 – 16 August 2029

• Option Period 3: 17 August 2029 – 16 August 2030

• Option Period 4: 17 August 2030 – 16 August 2031

• 52.217-8 (Option to Extend Services): 17 August 2031 – 16 February 2032

If the Government elects not to exercise an option period, the contract shall expire at the end of the current period of performance. All work performed under this contract shall be completed within the designated period of performance unless otherwise directed by the Contracting Officer (KO).

1.2 Background: USANCOA and the SMC deliver advanced professional military education to develop noncommissioned officers and senior enlisted leaders across the Army. To support this mission, the USANCOA and SMC relies on a modern, reliable, and accessible digital learning environment that enables course delivery, student management, academic administration, collaboration, and instructional support. As the Army transitions under the T2COM, sustaining these digital learning capabilities is essential to ensuring continuity of instruction, academic rigor, and the ability to support both resident and distributed learning students. Contractor support is required to maintain the USANCOA and SMC’s learning management systems, instructional technologies, and academic support tools that underpin daily operations and the successful execution of USANCOA and SMC programs.

1.2.1 Mission Context: T2COM delivers education and training that develops the skills, knowledge, and attributes required of the Army’s NCOs. To support this mission, the USANCOA and the SMC rely on a modern digital learning environment that enables course delivery, student management, collaboration, assessments, and academic administration for both resident and distributed learning students. This environment provides secure access to instructional content and academic resources across approved Army networks and supports the continuous development of learners throughout their programs. Contractor support is required to sustain these capabilities, ensure system reliability, and maintain the instructional technologies that enable USANCOA and SMC to execute their educational mission.

1.3 Scope: The Contractor shall provide non‑personal services to sustain and support the digital learning environment, learning management systems, academic technologies, and instructional support capabilities required by the USANCOA and the SMC under the T2COM. The Contractor shall provide all personnel, supervision, tools, materials, equipment, and services necessary to operate, maintain, troubleshoot, and enhance the USANCOA and SMC’s learning systems and academic support platforms, except for those items identified as Government‑furnished in Part 3. The Contractor shall perform all tasks in accordance with the standards, performance thresholds, and acceptable quality levels identified in this PWS and associated contract documents, ensuring uninterrupted support to resident and distributed learning students and faculty.

1.4 Objectives: The objective of this contract is to provide:

• Sustainment and operation of the digital learning environment supporting the USANCOA and the SMC, ensuring reliable access for resident and distributed learning students.

• Learning Management System (LMS) administration and technical support, including course configuration, user account management, troubleshooting, and system maintenance.

• USANCOA and the SMC technology support for instructional tools, assessments, collaboration platforms, multimedia content, and other digital resources used by faculty and students.

• Student management and academic support functions that enable monitoring, tracking, and administration of student progress throughout USANCOA and SMC programs.

• Continuous availability, performance, and improvement of instructional technologies, ensuring the learning environment remains accessible, functional, and aligned with T2COM educational requirements.

1.4.1 This requirement will be executed under a Firm Fixed Price (FFP) contract structure to provide stable and predictable sustainment of the digital learning environment supporting the USANCOA and the SMC. The scope and level of effort may expand, or contract based on Army requirements and budgetary constraints.

1.4.2 The Contractor shall provide all personnel and expertise required to establish, operate, and maintain the learning management systems, academic technologies, and instructional support capabilities necessary for USANCOA and SMC. These services ensure continuous access to digital learning resources and instructional tools in support of the T2COM mission.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure all services are performed in accordance with this PWS. The QCP shall describe internal processes for monitoring performance, identifying deficiencies, implementing corrective actions, and preventing recurrence.

The Contractor shall submit the Proposed QCP to the Contracting Officer (KO), through the COR, within ten (10) working days after contract award. The Government will review within ten (10) working days. The Contractor shall submit the Final QCP to the KO, through the COR, within five (5) working days after receiving comments. Any changes to the accepted QCP shall be submitted fifteen (15) days prior to implementation.

Proposed changes shall be submitted to the KO, through the COR, not less than fifteen

(15) days prior to implementation.

The QCP shall address organizational structure, performance monitoring, staff qualification tracking, key control, Government Furnished Property (GFP) accountability, corrective action processes, and document retention for the life of the contract plus five

(5) years.

The QCP shall also:

• Provide a comprehensive plan for delivering quality services to the Government.

• Describe methods for identifying deficiencies in performance before the level of service becomes unacceptable.

• Describe the Contractor’s process for implementing corrective actions without relying on Government direction.

• Be implemented on the contract start date.

• Include procedures for submitting QCP changes to the COR for approval not less than seven (7) working days prior to the effective date of change.

• Acknowledge that the Contractor is responsible for quality and for maintaining an effective internal quality control system.

1.5.1.1 Analysis of Quality Control and Timeliness of Submittals: The Contractor shall provide an annual analysis of QCP effectiveness and deliverable timeliness within thirty (30) days after completion of each option period.

1.5.1.2 Notification of Issues: The Contractor shall notify the Contracting Officer’s Representative (COR) of issues affecting performance within four (4) working hours and provide written follow‑up within one (1) day.

1.5.1.3 Deliverables: The Contractor shall provide the following deliverables in accordance with this PWS and the Contract Data Requirements List (CDRLs). All deliverables shall be submitted to the Contracting Officer’s Representative (COR) in a mutually agreed‑upon Microsoft Office format, free of restrictions that prevent Government editing or reuse.

1.5.1.3.1 Work Plan / Staffing Plan: The Contractor shall submit the Work Plan to the KO, through the COR, within ten (10) working days after contract award. Updates shall be submitted to the KO, through the COR, thirty (30) days prior to implementation.

1.5.1.3.2 Monthly Progress Report (MPR): The Contractor shall submit a Monthly Progress Report no later than ten (10) working days after the end of each month. The report shall include tasks accomplished, issues and resolutions, LMS support metrics, faculty/student support trends, personnel changes, and planned activities for the next period.

1.5.1.3.3 Process Documentation: The Contractor shall maintain process documentation for LMS administration, academic technology support, and student management functions. Updated documentation shall be submitted to the KO, through the COR, within five (5) working days of changes.

1.5.1.3.4 Telework Logs (If Applicable): When telework is authorized, the Contractor shall maintain daily telework logs and submit them monthly with the MPR.

1.5.1.3.5 Key Personnel Notifications: The Contractor shall notify the KO and COR in writing within one (1) working day of any Key Personnel changes or absences exceeding allowable thresholds.

1.5.2 Quality Assurance: The Government will evaluate Contractor performance in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP identifies surveillance methods, performance standards, frequency of evaluation, and acceptable quality levels.

The QASP is a Government‑only document and will not be provided to or discussed with the Contractor.

1.5.3 Recognized Holidays

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays unless directed by the Contracting Officer (KO). If a holiday falls on a Saturday, it is observed on Friday; if on a Sunday, it is observed on Monday.

• New Year’s Day – January 1

• Martin Luther King Jr. Day – 3rd Monday in January

• Presidents Day – 3rd Monday in February

• Memorial Day – Last Monday in May

• Juneteenth – June 19

• Independence Day – July 4

• Labor Day – 1st Monday in September

• Columbus Day – 2nd Monday in October

• Veterans Day – November 11

• Thanksgiving Day – 4th Thursday in November

• Christmas Day – December 25

1.5.4 Operating Hours

1.5.4.1 Government Facility Office Hours: Government office hours are 0700–1700 MST, Monday through Friday, excluding U.S. holidays or Government-directed closures.

1.5.4.2 Government Facility Operating Hours: Facility operating hours are 0600– 1800 MST, Monday through Friday. The facility may close during emergencies or administrative closures; the KO will notify the Contractor of such events.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between 0800–1700 MST, Monday through Friday, or as otherwise directed to meet mission requirements. The Contractor shall maintain an adequate workforce to ensure uninterrupted performance when the facility is open. Workforce stability and continuity are essential.

1.5.4.3.1 Contractor Work Plan: The Contractor shall submit the Work Plan to the KO, through the COR, within ten (10) days after contract award. The Government will review and respond within ten (10) days. The Contractor shall submit the Final Work Plan to the KO, through the COR, within three (3) days after receiving comments. Any changes must be submitted to the KO, through the COR, thirty (30) days prior to implementation.

1.5.5 Training Holidays: Training holidays may affect access to Government facilities.

When access is restricted, the Contractor shall coordinate with facility occupants or reschedule work as necessary. When facilities are unoccupied due to training holidays or exodus periods, the Contractor shall take advantage of increased access to conduct maintenance or tasks best performed when areas are vacant.

1.5.6 Place of Performance: All work under this contract shall be performed at Government facilities located at:

• United States Army Noncommissioned Officer Academy (USANCOA) 11291 SGT E. Churchill Street Fort Bliss, TX 79918.

• Sergeants Major Course (SMC) 11293 SGT E. Churchill Street Fort Bliss, TX 79918

Telework may be authorized on a temporary or situational basis with prior Government approval. The Contractor shall maintain a daily telework log documenting tasks completed. Telework authorization may be revoked at the Government’s discretion.

1.5.7 Conduct of Personnel: This is a non‑personal services contract as defined in FAR 37.101. Contractor personnel shall remain under the supervision and control of the Contractor at all times and shall not be considered Government employees. The Contractor shall provide a workforce possessing the skills, knowledge, and training necessary to satisfactorily perform the requirements of this PWS. Contractor personnel shall conduct themselves in a professional manner and in accordance with installation policies, security requirements, and all applicable regulations.

1.6 Security: The following security requirements apply to all Contractor and subcontractor personnel performing work under this contract. This requirement is unclassified, Non‑secure Internet Protocol Router (NIPR) only, and does not require a DD Form 254 or personnel security clearances. All security, access, and training requirements in this section apply equally to contractor and subcontractor personnel for the duration of contract performance.

1.6.1 Access and General Protection/Security Policy and Procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.2 Access and Credentialing Requirements (CAC Requirements): Personnel requiring a Common Access Card (CAC) or NIPR network access must:

• Successfully complete an FBI fingerprint check with no adverse findings

• Have the appropriate background investigation initiated in accordance with DoD and Army policy

• Comply with all DoD and Army cybersecurity, acceptable use, and information assurance requirements

CACs will not be issued until the fingerprint check is complete and the required investigation is initiated. CACs are Government property and must be returned upon termination of employment or when access is no longer required.

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 background investigation, or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 at the Office of Personnel Management.

1.6.3 Non-CAC Installation Access Requirements: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative); or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.4 Background Checks: All Contractor and subcontractor personnel performing work under this contract shall undergo the background checks required for CAC issuance and installation access. The Government reserves the right to deny or revoke installation access for any individual deemed a security risk. Removal of personnel for security reasons does not relieve the Contractor of performance requirements.

1.6.5 Background Check Notification Requirements: If information obtained through required background checks, installation vetting, or CAC adjudication reveals that a Contractor or subcontractor employee may pose a security risk, the Contractor shall immediately notify the KO and COR. Notification is required when:

• An individual is denied installation access or CAC issuance due to adverse findings

• An individual engages in behavior that may pose a risk to the safety, security, or integrity of Government personnel, facilities, or information

• The Contractor removes an employee from the contract for security-related reasons

This requirement does not apply to minor traffic violations unless the contract specifically involves driving duties.

1.6.6 Installation Access and Identification: Contractor personnel shall comply with all installation access requirements established by the Fort Bliss Directorate of Emergency Services (DES). Personnel shall present valid identification, complete required vetting procedures, and follow all access control policies. Contractor personnel shall wear Government-approved identification badges at all times while on Government property.

1.6.7 Termination of Access and Return of Credentials: Upon termination of employment, reassignment, or when access is no longer required, the Contractor shall ensure that all Government-issued access credentials are collected and returned. This includes:

• CACs

• Installation access badges

• Facility key cards

• Any other Government-issued identification or access media

The Contractor shall return all such items to the issuing office no later than the end of the individual’s final workday. For contract termination or completion, the Contractor shall return all outstanding Government-issued access credentials within five (5) business days of notification.

Failure to return Government-issued credentials may result in replacement or rekeying costs being deducted from the Contractor’s invoice.

1.6.8 Remedies for Security Non-Compliance: If the Contractor fails to comply with the security requirements of this section, the Government may require the Contractor to remove any employee from contract performance whose continued assignment is determined to be contrary to the interests of the Government. Removal of personnel for security-related reasons does not relieve the Contractor of its responsibility to meet all contract requirements.

1.6.9 Physical Security: The Contractor shall safeguard all Government equipment, information, and property. At the end of each work period, all Government facilities, equipment, and materials shall be secured in accordance with installation policies and the Army Physical Security Program (AR 190-13).

1.6.10 Conduct and Protection of Government Information: Contractor personnel shall conduct themselves in accordance with installation policies and applicable regulations. Government information, data, and materials obtained or generated during contract performance shall be protected from unauthorized disclosure, release, or misuse. Contractor personnel shall not post, release, publish, or otherwise disclose Government information without prior written approval from the Government.

1.6.10.1 Authorized Access to Government Information: The Contractor is authorized to access only the minimum Government information required to perform the tasks in this PWS. This includes Controlled Unclassified Information (CUI) related to student administration and LMS operations. Authorized information includes:

• Student full name

• DoD ID number

• Partial Social Security Number (last four digits only)

• Pay grade

• Gender

• Official military or academic email address

• Course enrollment, ATRRS data, and LMS user activity records

• Lesson content and instructional materials marked FD1 or FD2

All information shall be handled in accordance with DoD CUI requirements, AR 25-2, AR 380-5, DFARS 252.204-7012, and NIST SP 800-171. Unauthorized disclosure, copying, or retention of Government information is strictly prohibited.

1.6.11 Information Assurance (IA) and Cybersecurity: All Contractor personnel requiring access to Government information systems shall:

• Complete DoD Cyber Awareness / Information Assurance training prior to network access and annually thereafter

• Be registered in the Army Training Certification Tracking System (ATCTS)

• Comply with DoD and Army cybersecurity policies, including acceptable use and safeguarding of Controlled Unclassified Information (CUI)

• Use only Government-approved systems and transmission methods for

Government information

Transmission of Government information via personal email, personal cloud storage, or non-approved platforms is prohibited. The Contractor shall maintain training records for all personnel for the duration of the contract and shall ensure all personnel remain registered in the system of record at commencement of services and complete DoD Information Assurance Awareness training prior to system access and annually thereafter.

For IA/IT training, all contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, and AR 25-2 within six (6) months of appointment to IA/IT functions.

1.6.12 Controlled Unclassified Information (CUI): DFARS clause 252.204‑7012 applies. The Contractor shall comply with NIST SP 800‑171 requirements for protecting Controlled Unclassified Information (CUI). The Contractor shall ensure that all systems processing, storing, or transmitting CUI meet applicable DoD cybersecurity requirements.

Include DFARS clause 252.204-7012, which requires the contractor to comply with NIST 800-171. Also include DFARS provision 252.204-2019 into solicitations.

Acquisition officials should follow procedures outlined in DFARS 204.73 and verify vendors have an adequate NIST SP 800-171 summary assessment score within the Supplier Performance Risk System (within PIEE).

1.6.13 Operations Security (OPSEC) Requirements: Contractor personnel shall complete OPSEC Level I training within thirty (30) calendar days of contract start and annually thereafter. New employees shall complete OPSEC Level I training within thirty

(30) calendar days of reporting for duty. Personnel shall adhere to all facility OPSEC policies, report suspicious activities, and ensure that sensitive information is not disclosed through conversations, documents, electronic communications, or social media.

For contracts that require OPSEC Training, and in accordance with AR 530‑1, contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within thirty (30) calendar days of reporting for duty and annually thereafter.

1.6.14 Anti-Terrorism (AT) and Threat Awareness Training: Contractor and subcontractor personnel requiring access to Army installations shall complete:

• AT Level I Awareness Training (initial and annual)

• Threat Awareness and Reporting Program (TARP) training (initial and annual)

• Local iWATCH briefing

Certificates of completion shall be provided to the COR upon request.

1.6.14.1 AT Level I Awareness Training: This language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I Awareness training is available at: http://jko.jten.mil.

1.6.14.2 iWATCH Training: This language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, with the results reported to the COR NLT 30 calendar days after contract award.

1.7 Key Control: The Contractor shall establish procedures to ensure all keys and key cards issued by the Government are controlled, safeguarded, and returned when no longer required. Lost or duplicated keys may result in re-keying costs being deducted from the Contractor’s monthly invoice.

1.8. Post-Award Meetings: The Contractor shall attend post-award conferences and periodic progress meetings as required. Quarterly In-Progress Reviews (IPRs) shall be conducted at USANCOA or a mutually agreed-upon location.

https://jko.jten.mil/

1.9 Contracting Officer Representative (COR): The COR will be designated in writing and is responsible for monitoring technical performance, inspecting deliverables, and serving as the primary technical interface with the Contractor. The COR is not authorized to modify contract terms.

1.10 Key Personnel: Certain skilled and experienced personnel are essential for the successful performance of this contract. These individuals are designated as Key Personnel. The following positions are considered Key Personnel by the Government:

• Contract Manager

• LMS Administrator Lead

• LMS Administrator

Nothing in this section shall be construed as creating an employer–employee relationship between the Government and Contractor personnel.

Only the positions listed above are designated as Key Personnel. Additional contractor personnel supporting these functions are not considered Key Personnel and may be substituted without KO approval.

There is no intent on the part of the Government to require a specific number of contractor personnel; however, the Contractor shall ensure that all Key Personnel positions identified above are staffed and maintained throughout the period of performance.

The Contractor shall provide a Contract Manager who shall be responsible for the performance of work under this contract. The name of the Contract Manager and an Alternate Contract Manager, along with a Curriculum Vitae (CV) for each individual, shall be provided in writing to the Contracting Officer no later than ten (10) business days after contract award. Acceptance of the CV by the Contracting Officer is required before these individuals may perform work under this contract.

Key Personnel or their alternates shall be available between 0800–1700 MST, Monday through Friday, excluding Federal holidays or installation closures.

1.10.1 Key Personnel Qualifications: The following personnel are designated as Key Personnel by the Government: Contract Manager, Alternate Contract Manager, LMS Administrator Lead and LMS Administrator.

The Contractor shall provide a Contract Manager who is responsible for the performance of work under this contract. The name of the Contract Manager and an Alternate Contract Manager, who shall act for the Contractor when the Contract Manager is absent, along with a Curriculum Vitae (CV) for each individual, shall be provided in writing to the Contracting Officer no later than ten (10) working days after contract award. Acceptance of the CV by the Contracting Officer is required before these individuals may perform work under this contract.

The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0800–1700 MST, Monday through Friday, excluding Federal holidays or installation closures.

The LMS Administrator Lead is designated as Key Personnel. The Contractor may staff additional LMS Administrators to support this role. The LMS Administrator and LMS Administrator Lead may be the same individual if the Contractor elects to staff the position in that manner.

Qualifications for all Key Personnel are listed below.

1.10.1.1 Contract Manager / Alternate Contract Manager

• Minimum 3 years of experience managing service contracts of similar size and scope

• Experience supervising teams performing academic, LMS, or IT support functions

• Ability to coordinate with Government stakeholders and manage contract deliverables

• Strong written and verbal communication skills

• U.S. citizenship or authorization to work in the United States

• Ability to obtain installation access and complete all required Army training

1.10.1.2 LMS Administrator Lead: The Contractor may staff additional LMS Administrators to support this role; however, only the LMS Administrator Lead is designated as Key Personnel.

The CV shall demonstrate:

• Minimum 3 years of experience administering a Learning Management System

• Experience with SCORM/xAPI, course shell configuration, permissions, troubleshooting

• Experience performing compatibility testing, configuration validation, and Tier 2/3 support

• Proficiency with Microsoft Office and basic data reporting

• Ability to communicate technical issues clearly to non-technical personnel

• U.S. citizenship or authorization to work in the United States

1.10.1.2 LMS Administrator: The LMS Administrator may be the same individual serving as the LMS Administrator Lead if the Contractor elects to staff the position in that manner. The LMS Administrator shall possess:

• Experience administering a Learning Management System

• Familiarity with SCORM/xAPI, course shell setup, user account actions, and permissions

• Ability to perform routine troubleshooting and escalate complex issues to the LMS Administrator Lead

• Proficiency with Microsoft Office and basic data reporting

• Ability to communicate effectively with faculty, staff, and students

1.10.2 Removal, Replacement, or Unavailability of Key Personnel: The Contractor agrees that Key Personnel shall not be removed, replaced, or reassigned without prior written approval from the Contracting Officer. If any Key Personnel become unavailable for a continuous period exceeding twenty (20) working days, or are expected to devote substantially less effort than initially proposed, the Contractor shall immediately notify the KO and COR in writing and propose a replacement of equal or greater qualifications.

Requests for substitution shall:

1. Be submitted in writing

2. Include a detailed justification for the change

3. Include the proposed replacement’s CV and qualifications

4. Comply with all instructions provided by the KO

5. Be submitted at least five (5) business days prior to the change, or within 24 hours for unplanned departures The Government reserves the right to require removal of Key Personnel for cause, including performance deficiencies or conduct inconsistent with Army standards.

1.10.3 Government Remedies for Failure to Provide Key Personnel: If the Contracting Officer determines that suitable and timely substitution of Key Personnel is not reasonably forthcoming, or that the absence of Key Personnel results in a reduction of productive effort that impairs contract performance, the Government may take appropriate contractual action, including:

• Issuing a cure notice

• Withholding payment

• Equitable adjustment

• Termination for cause or default

1.11 Identification of Contractor Employees: Contractor personnel shall be clearly identifiable as contractor employees at all times. Contractor personnel shall wear Government-approved identification badges while performing work at Government facilities and shall identify themselves by name and company affiliation when using Government telephones, email, or participating in meetings. All Contractor-produced documents, reports, or correspondence shall clearly indicate Contractor authorship.

1.11.1 Contractor Workspace Identification: If the Contractor is assigned dedicated workspace within Government facilities, the Contractor shall ensure the workspace is clearly marked to identify it as Contractor-occupied. Workspace signage shall be coordinated with the COR.

1.11.2 Contractor Identification Badges: Contractor and subcontractor personnel shall wear Government-approved identification badges at all times while performing work at Government facilities and shall comply with all installation access and badge control policies. Government-issued badges shall be returned when no longer required or upon termination of duties.

1.11.3 Contractor Attire: Contractor and subcontractor personnel shall present a professional appearance and wear business casual attire while performing work at Government facilities. Clothing shall be neat, clean, and appropriate for an academic and administrative environment. This requirement does not constitute a uniform and does not authorize the Government to direct specific clothing purchases.

1.12 Contractor Travel: Travel shall comply with FAR 31.205-46 and the Joint Travel Regulations (JTR). All travel requires prior Government approval. Local travel within a 50-mile radius is not reimbursable.

1.13 Other Direct Costs (ODCs): The Contractor may be required to purchase incidental supplies or materials necessary for contract performance. Purchases exceeding the micro-purchase threshold require prior approval from the KO or COR.

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All deliverables shall be editable and free of restrictions.

1.15 Non-Disclosure Requirements: The Contractor shall protect all Government data, information, and materials obtained or generated during performance of this contract. Such information shall not be disclosed, released, reproduced, or used for any purpose other than contract performance. All Government data shall be safeguarded in accordance with the Privacy Act of 1974 and applicable Army policies. The Contractor shall ensure that proprietary, sensitive, or pre-decisional information is not disclosed to unauthorized individuals. Contractor and subcontractor personnel shall not use information obtained through performance of this contract for personal, financial, or competitive advantage. If the Contractor becomes aware of any actual or potential conflict of interest involving access to Government information, the Contractor shall immediately notify the Contracting Officer and submit a mitigation plan. The Contracting Officer will determine the acceptability of any mitigation measures.

1.16 Protection of Government and Contract Information: The Contractor shall not post, release, publish, or otherwise cite any contract-related information—including contract numbers, performance locations, imagery, facility details, or operational information—on public websites, marketing materials, or company platforms without prior written Government approval. The Contractor shall comply with the Public Use Notice of Limitations issued by the Defense Imagery Management Operations Center (DIMOC), available at www.dimoc.mil/resources/limitations/, and all applicable Army public affairs policies governing the use of Government imagery and contract information.

https://www.dimoc.mil/resources/limitations/

1.17 Non-Disclosure Statements: Contractor personnel shall protect all Government information obtained or generated during performance of this contract and shall not disclose such information to unauthorized individuals. If the Contractor elects to use internal non-disclosure agreements for its workforce, such agreements shall be maintained by the Contractor and made available to the Government upon request. The Government does not require individual NDAs as a condition of performance.

1.18 Advertisement and Social Media: The Contractor shall not post, release, publish, or otherwise disclose any information obtained through performance of this contract—including names, schedules, photographs, facility details, participant information, or contract-related data—on public websites, social media platforms, personal or professional accounts, or promotional materials without prior written Government approval. The Contractor shall not use any information obtained through this contract for advertising, endorsements, or commercial purposes. The Contractor shall comply with DoD Commercial Use of Imagery guidelines and all applicable Army public affairs policies.

1.19 Information Assurance: Contractor and subcontractor personnel shall protect all Government information in accordance with applicable DoD and Army cybersecurity policies. Government documents, data, or materials shall not be transmitted, stored, or shared using personal email accounts, personal cloud storage, social media platforms, instant messaging applications, or any system that does not meet the security requirements of NIST SP 800-171, Protecting Controlled Unclassified Information (CUI) in Nonfederal Information Systems and Organizations. Approved Government transmission methods such as DoD SAFE (https://safe.apps.mil), APAN (https://community.apan.org/), or other Government-authorized systems shall be used for all official information exchanges.

1.20 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel may have access to Government information during performance of this contract that could create an actual or potential Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. The Contractor shall immediately notify the Contracting Officer upon identifying any actual or potential OCI and shall submit a mitigation plan for review. The Contracting Officer will determine the acceptability of any mitigation measures. If the Contracting Officer determines that an OCI cannot be avoided or mitigated, the Government may take any action deemed necessary, including restricting the Contractor from participation in future requirements affected by the OCI.

1.21 Phase In /Phase Out Period: Reserved

1.22 Safety: Contractor and subcontractor personnel shall comply with all applicable Federal, State, local, and installation safety policies and procedures while performing work under this contract. The Contractor shall ensure personnel maintain a safe work environment, follow posted safety requirements, and immediately report any accidents, injuries, or unsafe conditions to the COR. This contract does not involve construction, https://safe.apps.mil/ https://community.apan.org/ demolition, excavation, or other activities requiring compliance with FAR 52.236-13, EM 385-1-1, or related construction safety standards.

1.23 Environmental Compliance: Contractor and subcontractor personnel shall comply with all applicable Federal, State, local, and installation safety policies and procedures while performing work under this contract. The Contractor shall ensure personnel maintain a safe work environment, follow posted safety requirements, and immediately report any accidents, injuries, or unsafe conditions to the COR. This contract does not involve construction, demolition, excavation, or other activities requiring compliance with FAR 52.236-13, EM 385-1-1, or related construction safety standards.

1.24 Required Training: Contractor personnel shall comply with all installation access requirements, security policies, and identity verification procedures. All contractor and subcontractor personnel requiring access to Army installations, facilities, controlled access areas, or Government information systems shall complete the following training requirements. See Section 1.6 for detailed security and access requirements associated with these training obligations. The Contractor shall maintain training records for all personnel for the duration of the contract and provide them to the COR upon request.

1.24.1 Anti-Terrorism (AT) Level I Training: : Contractor and subcontractor personnel shall complete AT Level I Awareness Training within thirty (30) calendar days of contract start or employment, and annually thereafter.

1.24.1.1 Classroom Training Verification: If required training cannot be completed online, the Contractor shall coordinate with the COR, who will arrange classroom training with the local Antiterrorism (AT) Officer. Contractor personnel completing classroom training shall receive either a certificate of completion or be listed on a training attendance roster signed by the AT Officer. Verification of completed training shall be provided to the COR within five (5) business days after completion of the training.

1.24.2 Operations Security (OPSEC) Level I Training: Contractor and subcontractor personnel shall complete OPSEC Level I Training within thirty (30) calendar days of reporting for duty, and annually thereafter.

1.24.2.1 Classroom Training Verification: If required training cannot be completed online, the Contractor shall coordinate with the COR, who will arrange classroom training with the local Operations Security (OPSEC) Officer. Contractor personnel completing classroom training shall receive either a certificate of completion or be listed on a training attendance roster signed by the OPSEC Officer. Verification of completed training shall be provided to the COR within five (5) business days after completion of the training.

1.24.3 Threat Awareness and Reporting Program (TARP) Training: Contractor and subcontractor personnel shall complete TARP Training within thirty (30) calendar days of reporting for duty, and annually thereafter.

1.24.4 DoD Cyber Awareness / Information Assurance (IA) Training: Contractor and subcontractor personnel requiring access to Government information systems shall complete DoD Cyber Awareness / Information Assurance (IA) Training prior to issuance of network access, and annually thereafter. Verification of completed training shall be provided to the COR within five (5) business days after completion of the training.

1.24.5 Army Training Certification Tracking System (ATCTS) Registration: All contractor and subcontractor personnel requiring access to a Government information system shall be registered in ATCTS and maintain compliance with applicable Army cybersecurity requirements.

1.24.6 Personal Identity Verification (PIV): Contractor personnel shall comply with PIV requirements in accordance with FAR 52.204‑9 and applicable DoD and Army policy.

1.24.7 iWATCH Training: Contractor personnel shall complete local iWATCH Army training within thirty (30) calendar days of contract award and within thirty (30) calendar days of new employees commencing performance. The Contractor shall report completion results to the COR no later than thirty (30) calendar days after contract award.

Failure to complete required training may result in removal of personnel from contract performance.

1.25 Government Property and Services: If the Government provides any equipment, systems, or materials under this contract, such items will be identified in Part 3 of this PWS. The Contractor shall use Government-furnished property (GFP) only for purposes of performing this contract and shall safeguard, maintain, and return all GFP in accordance with applicable regulations and instructions provided by the Government. The Contractor shall promptly report any loss, damage, or misuse of Government property to the COR.

1.26 Safety Requirements: Contractor and subcontractor personnel shall comply with all applicable Federal, State, local, and installation safety policies and procedures while performing work under this contract. The Contractor shall ensure personnel maintain a safe work environment, follow posted safety requirements, and immediately report any accidents, injuries, or unsafe conditions to the COR. This contract does not involve construction, demolition, excavation, or other activities requiring compliance with FAR 52.236-13, EM 385-1-1, or related construction safety standards.

1.27 Environmental Requirements: The Contractor shall comply with all applicable Federal, State, local, and installation environmental policies while performing work under this contract. Contractor activities shall not adversely impact the environment or installation facilities. This contract does not involve construction, earthwork, hazardous materials handling, or activities requiring environmental permits, clearances, or an Environmental Protection Plan (EPP). If environmental concerns arise during performance, the Contractor shall notify the COR immediately.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction.