Justification for Sole Source Purchase of Strategic Planning Services and Comprehensive Customer Experience Expertise and Analysis Services
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- HS002125PE015
- Agency
-
Defense Counterintelligence and Security Agency
Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- HS002125PE015 Federal contract award
- Awardee
- Rockwood Company LLC
- NAICS code
- Not on record
- PSC
- R499 Support- Professional: Other
- Place of performance
- Quantico, Virginia 22134, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Counterintelligence and Security Agency (DCSA) issued a sole source justification for a 24-month strategic planning and comprehensive customer experience services contract awarded to The Rockwood Company, LLC on September 29, 2025. The firm-fixed-price contract includes a 12-month base period plus two 6-month option periods and will be funded through Defense Working Capital funds, though the specific award amount was not disclosed in the notice. The contract scope encompasses conducting customer experience assessments, developing stakeholder engagement approaches, creating customer experience governance frameworks, designing communications strategies, and improving accessibility and consistency of DCSA services across all channels. DCSA justified the sole source award based on Rockwood's extensive experience with the Office of the Secretary of Defense, their specialized personnel holding high-level security clearances, and their proven capability to immediately support DCSA's mission of modernizing national security operations. The services will be delivered on behalf of DCSA's Office of Communications and Congressional Affairs with the primary objective of establishing a comprehensive customer engagement strategy to reduce customer effort and enhance overall customer experience.
Notice text
This notice is to post the Justification and Approvals for Other than Full and Open Competition IAW FAR 13.501(a)(1)(iii).
Awarded contract HS002125PE015 to unknown vendor for unknown amount on 2025-09-29.
Files
| File | Type | Posted |
|---|---|---|
| JOFOC_redacted.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Limited / Sole Source Justification | |
| Strategic Planning Services and Comprehensive Customer Experience Expertise and Analysis Services | Award Notice |
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