JOFOC_redacted.pdf

This document is a Justification and Approvals (J&A) for a sole source contract with The Rockwood Company, LLC, issued by the Defense Counterintelligence and Security Agency (DCSA) Contracting and Procurement Office on behalf of the Office of Communications and Congressional Affairs (OCCA). The 24-month contract, consisting of a 12-month base period and two 6-month option periods, will be a Firm-Fixed-Price award valued at an estimated amount, funded through Defense Working Capital funds.

The contract's primary objective is to enhance Customer Experience (CX) across all DCSA channels by establishing a comprehensive customer engagement strategy. Key deliverables include: conducting a customer experience assessment, developing a stakeholder engagement approach, creating a customer experience governance framework, designing a communications strategy, improving accessibility and consistency of services, and reducing customer effort. Rockwood was selected as the sole source contractor due to their extensive experience with the Office of the Secretary of Defense, specialized personnel with high-level security clearances, and proven capability to immediately support DCSA's mission of modernizing national security operations.