J066--ascom nurse call system maintenance and repair service agreement (brand name only)

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 seeks a maintenance and repair service agreement for the ASCOM Nurse Call System at Fayetteville VA Healthcare System, with quotes due May 15. The procurement is a limited-source acquisition justified by manufacturer proprietary restrictions; market research identified only Johnson Controls and Convergint Technologies as authorized resellers and service providers capable of accessing required proprietary tools, software, and OEM parts.

Place of performance is Fayetteville VA Healthcare System. The contract is structured as an Indefinite Delivery, Indefinite Quantity agreement, with a base period from May 18, 2026, to May 17, 2027, and two optional one-year ordering periods extending through May 17, 2029. The estimated contract value is $34 million. The NAICS code is 811210, Electronic and Precision Equipment Repair and Maintenance.

The contractor must be certified and authorized as an ASCOM service provider and provide comprehensive preventive and corrective maintenance, including annual preventive maintenance inspections, system diagnostics, corrective repairs, component replacement, technical support, and software maintenance. The contract mandates response times of six hours for critical system failures, 24 hours for high-priority issues, and 48 hours for routine problems, with up to 160 hours of corrective repair maintenance annually. Services are performed at Fayetteville VA Healthcare System during standard business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. EST), excluding federal holidays, with emergency critical repairs available as needed. The contractor must maintain detailed documentation, comply with all VA facility security policies, HIPAA requirements, and network security protocols, and submit monthly invoices electronically. Quoters must hold prices firm for 150 calendar days. Award will be made to the responsible quoter offering best value, considering technical merit and price.