J065--**NOTICE OF INTENT TO SOLE SOURCE*** Service Maintenance for ARxIUM Optifill II and FastPak Elite Equipment

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 21 is seeking a sole-source service contract with ARxIUM, Inc. to provide 24/7 technical support and service maintenance for Optifill II and FastPak Elite 336 medical equipment. Key contract requirements include maintaining a point of contact, achieving 99.9% system uptime monthly, and resolving 95% of technical support inquiries within 24 hours, with services encompassing telephone support, remote diagnostics, on-site troubleshooting, parts replacement, and emergency repairs. The Quality Assurance Surveillance Plan will evaluate contractor performance on a five-tier scale ranging from Exceptional to Unsatisfactory based on periodic meetings with the program manager and user feedback surveys, with quarterly performance reports required from the contractor. The government may issue a Contract Discrepancy Report if performance does not meet acceptable quality levels. The proposal deadline is December 26, 2025, representing a compressed timeline for response to this solicitation.

This procurement utilizes no set-aside designation and represents a sole-source award to the incumbent contractor, ARxIUM, Inc., which has an existing Business Associate Agreement with the VA for handling Protected Health Information in compliance with HIPAA regulations. The contract is structured as a firm-fixed-price agreement with a base period of 6 months from January 1, 2026 to June 30, 2026, plus one 6-month extension option, covering four preventive maintenance visits for the Optifill II equipment (including 16 workstations, 300 feet of conveyor, and 4 drug cabinets) and two preventive maintenance visits for the FastPak Elite 336. The specific contract value is not disclosed in the solicitation materials. Performance will take place at the Acute Care Clinic on the Tripler Army Medical Center campus located at 459 Patterson Road, Honolulu, Hawaii 96819.