J063--lynx panic alarm service agreement

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 seeks a one-year Lynx Panic Alarm Maintenance Service Agreement for Hampton VA Medical Center, with proposals due July 31, 2026 at 10:00 a.m. EST. This is an unrestricted acquisition with an estimated contract value of $25 million.

Place of performance is Hampton VA Medical Center, located at 100 Emancipation Drive in Hampton, Virginia. The contractor must provide technical support and maintenance for the SSA Lynx Standard Server panic alarm system (manufacturer part number 995-LYNXS-SSA-1), including on-site labor, phone support, parts, software updates, and hardware maintenance. The renewal period runs July 31, 2026 through July 30, 2027. Technical support must include access to a support portal, priority assessment of customer inquiries, command syntax and usage assistance, advanced system support, software product comprehension guidance, and problem reporting and escalation services. The contractor must coordinate with VA Biomedical staff if software upgrades are needed.

Personnel requiring physical or logical access to VA facilities and systems must undergo background investigations commensurate with risk and sensitivity levels and obtain Personal Identification Verification cards. The NAICS code is 561621, Security Systems Services (except Locksmiths); PSC is J063, Maint/Repair/Rebuild Of Equipment—Alarm, Signal, And Security Detection Systems. Award will be made on a best-value basis considering technical capability, past performance, and price. Invoices shall be submitted monthly electronically through the VA Financial Services Center Electronic Invoice Presentment and Payment System with Net 30 payment terms. Vendors must be registered in SAM.gov to participate. Amendment 0001, issued July 28, 2026, extended the deadline from July 28 to July 31, 2026. Offerors must acknowledge receipt of the amendment prior to submission.