J063--FY25 AITC PACS Contract (VA-25-00008651)

The Department of Veterans Affairs Technology Acquisition Center is soliciting proposals for 24/7 maintenance and support services for the Physical Access Control System (PACS) and Closed-Circuit Television Video (CCTV) systems at the Austin Information Technology Center (AITC). The contract specifically requires support for Software House C-Cure 9000 and EverRun software license agreements, with contractors needing to be Enterprise Software House Dealers/Distributors possessing master technician and Avigilon Camera/computer server certifications. Key performance requirements include an 8-hour response time for standard service calls, a 4-hour response time for emergencies, quarterly preventive maintenance, and maintaining an on-site inventory of replacement parts. Potential offerors must submit questions by December 16, 2024, at 2:00 PM EST, with final proposals due by January 7, 2025, at 2:00 PM EST. The solicitation will be evaluated under NAICS code 561621 with a $25 million size standard and will be awarded on a firm-fixed-price basis.

The contract is unrestricted and will be performed at 1615 Woodward Street in Austin, Texas, with a 12-month base period and four 12-month option periods. Market research identified three authorized resellers near Austin: Entech Sales and Service LLC, Firetrol Protection Systems Inc, and Siemens Government Technologies Inc. No specific incumbent contractor is mentioned, and the solicitation received no responses during prior market research on NASA SEWP V and GSA eBuy platforms. The total contract value is not explicitly stated, but the solicitation indicates a comprehensive maintenance approach for a Level 4 facility that requires specialized, on-site technical support. The contract aims to ensure continuous, high-availability maintenance of critical physical access and security monitoring systems through authorized and certified technicians with specific brand-specific expertise.