ITD ServiceNow Renewal
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- M-25-A42-R-000041
- Agency
-
US Marshals Service
Department of Justice
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- NNG15SC92B-15M10425FA4700040 Federal contract award
- Awardee
- Thundercat Technology, LLC
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Reston, Virginia 20191, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Marshals Service has issued a Limited/Sole Source Justification Notice for the renewal of ServiceNow software licenses to support critical IT operations across multiple divisions including the Information Technology Division (ITD), Financial Services Division (FSD), Operations Support Division (OSD), and Management Support Division (MSD). The acquisition involves various ServiceNow SaaS components including Stakeholder User licenses, App Engine, Customer Service Management, and other specialized platforms that directly support over 7,500 USMS users for incident tracking, service desk operations, knowledge management, workspace management, and collaboration tools. The sole source justification is based on ServiceNow's unique integrated platform capabilities that are deemed mission-critical and cannot be easily replaced without risking significant service disruptions across agency divisions. The contract was awarded on September 4, 2025, under contract number NNG15SC92B to an undisclosed vendor for an undisclosed amount. The contract structure includes one base year from September 30, 2025 to September 29, 2026, with two optional one-year extension periods, and licensing quantities ranging from 1 to 300 users across various ServiceNow platform components.
Notice text
Attached is a redacted Brand Name Justification for the United States Marshals Service. The ServiceNow licenses are for the Information Technology Division (ITD), Financial Services Division (FSD), Operations Support Division (OSD), and Management Support Division (MSD) to help keep operations running smoothly and reliably, ensuring business continuity, security, and long-term productivity for theUSMS.
Awarded contract NNG15SC92B to unknown vendor for unknown amount on 2025-09-04.
Files
| File | Type | Posted |
|---|---|---|
| EFO-BNJ ServiceNow_SAMPosting.pdf |
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