EFO-BNJ ServiceNow_SAMPosting.pdf

This document is a Federal Acquisition Regulation (FAR) Part 16 Brand Name Justification for the United States Marshals Service (USMS) to renew ServiceNow software licenses. The acquisition is for a firm-fixed price delivery order to purchase ServiceNow SaaS components for the Information Technology Division (ITD), Financial Services Division (FSD), Operations Support Division (OSD), and Management Support Division (MSD). The contract will cover multiple license types including Stakholder User, App Engine, Customer Service Management, and other specialized ServiceNow platforms.

The contract period is anticipated to be one base year (September 30, 2025 - September 29, 2026) with two optional one-year extension periods. ServiceNow directly supports over 7,500 USMS users and enables critical IT functions including incident tracking, service desk operations, knowledge management, workspace management, and collaboration tools. The justification emphasizes that ServiceNow's integrated platform is mission-critical, providing unique interoperable features that cannot be easily replaced without risking significant service disruptions across multiple agency divisions. The total licensing quantities range from 1 to 300 users across various ServiceNow platform components.