IT Services

1) The Army Contracting Command, 413th Contract Support Brigade (CSB), Regional Contracting Office (RCO) Hawaii
(HI) has a requirement for information technology and office automation support. This requirement is for various U.S.
Army Installations on the island of Oahu and Pohakuloa Training Area (PTA) on Hawaii.

2) Background: This is a new firm-fixed price requirement.

3) Contract Set aside: This action will be a 8(a) set aside.

4) Contract Type and Period of Performance: The Government intends to award a Firm Fixed Price (FFP) Requirement
contract with Period of Performance of 28 September 2023 – 27 September 2028. This acquisition will be solicited
under National American Industry Classification system (NAICS) code 541519 Other Computer Related Services. The
small business size standard is $34M.

5) Quotes shall be submitted electronically on the BetaSAM website or via e-mail to Contract Specialist identified
below. Faxed quotes will not be accepted. Quotes must be received by the contracting office on or before the
solicitation closing date and time stated under Block 8 of the SF 1449 Solicitation/Contract/Order for Commercial
Items. Local time is Hawaii Standard Time (HST). It is the responsibility of the contractor to ensure quotes are
received and acknowledged by the Contract Specialist on or before the closing date of July 6, 2023 at 09:00 AM HST.

6) No paper copies will be issued. Potential offerors are responsible for monitoring this site for release of any
amendments to this solicitation. Any/all amendments will be posted and available for viewing and downloading on
BetaSAM. Potential vendors are encouraged to submit questions and/or recommendations regarding the terms and
conditions of the RFQ and/or associated documents. All timely submissions will be reviewed and the final RFQ may
contain changes as a result of any input received.

7) All prospective vendors shall be registered in the System for Award Management (SAM) to be eligible for award of a
contract. Contractors shall ensure SAM registration is active. The official SAM website is
https://www.sam.gov/portal/public/SAM/.

8) Questions regarding this solicitation shall be submitted in writing via e-mail to the Contractract Specialist at shirl.m.rivera.civ@army.mil within 10 days after the day specified in Block 6 of the SF 1449.

Amendments:

6/22/2023 Amendment 0001: The purpose of this amendment is to –

1. Added Attachment 2 Q&A
2. Added Attachment 3 SCA Wage Determination
3. RFP has changed to RFQ throughout Combined Synopsis/Solicitation
4. Removed Commercial Warranty – N/A
5. Added 52.204-27 Prohibition on a ByteDance Covered Application
6. Extended the due date to 6 July 2023 at 0900 HST
7. The word Specialist has been changed to the word Support for CLINS 0002-0004, 1001-1003, 2001-2003, 3001-
3003, 4001-4003
8. Combined Synopsis/Solicitation updated: Section iii, iv, vii, viii, and ix.

(i) This is a combined synopsis/solicitation prepared in accordance with the format in Federal Acquisition
Regulation (FAR) Subpart 12.6 and conducted using FAR 13.5 - Simplified Procedures for Certain Commercial
Items, as supplemented with additional information included in this notice. This announcement constitutes the only
solicitation; quotes are being requested and a written solicitation will not be issued.

(ii) Competitive quotes are being requested under Request for Quote (RFQ) Number W912CN-23-R-0012.

(iii) This solicitation document incorporates provisions and clauses are those in effect through Federal Acquisition
Circular FAC is 2023-04, Effective 02 June 2023 and DFARS Publication Notice 20230609.

(iv) The North American Industry Classification System (NAICS) code applicable to this acquisition is 541519,
Other Computer Related Services, and the small business size standard is $34 million. This is an 8(a) competitive
procurement and is 100% set aside for 8(a) small business concerns. Only quotes submitted by qualified 8(a) small
business concerns will be accepted by the Government. Any quote that is submitted by a non-8(a) firm will not be
considered for award.

(v) A list of contract line item number(s) and items, quantities, and units of measure:

CLIN: 0001
Description: Phase In/Mobilization, 28 Aug 20 - 27 Sep 20
QTY: 1
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 0002
Description: IT & Telecommunications, IT Support Island of Oahu
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 0003
Description: IT & Telecommunication IT Support, Island of Hawaii (PTA/KMC)
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 0004
Description: IT & Telecommunications, IT Support, Emergency Operations Center (NTE)
QTY: 20
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 0005
Description: Travel NTE
QTY: 4
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 1001
Description: IT & Telecommunications, IT Support Island of Oahu
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 1002
Description: IT & Telecommunication IT Support, Island of Hawaii (PTA/KMC)
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 1003
Description: IT & Telecommunications, IT Support, Emergency Operations Center (NTE)
QTY: 20
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 1004
Description: Travel NTE
QTY: 4
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 2001
Description: IT & Telecommunications, IT Support Island of Oahu
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 2002
Description: IT & Telecommunication IT Support, Island of Hawaii (PTA/KMC)
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 2003
Description: IT & Telecommunications, IT Support, Emergency Operations Center (NTE)
QTY: 20
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 2004
Description: Travel NTE
QTY: 4
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 3001
Description: IT & Telecommunications, IT Support Island of Oahu
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 3002
Description: IT & Telecommunication IT Support, Island of Hawaii (PTA/KMC)
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 3003
Description: IT & Telecommunications, IT Support, Emergency Operations Center (NTE)
QTY: 20
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 3004
Description: Travel NTE
QTY: 4
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 4001
Description: IT & Telecommunications, IT Support Island of Oahu
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 4002
Description: IT & Telecommunication IT Support, Island of Hawaii (PTA/KMC)
QTY: 12
Unit of Issue: Month
Unit Price: ________________
Extended Price: ____________

CLIN: 4003
Description: IT & Telecommunications, IT Support, Emergency Operations Center (NTE)
QTY: 20
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

CLIN: 4004
Description: Travel NTE
QTY: 4
Unit of Issue: Each
Unit Price: ________________
Extended Price: ____________

(vi) Contractors shall review the “Attachment 1 – Performance Work Statement” for the full description of
requirements. Information Technology Automation Management Support Services United States Army Garrison-
Hawaii (USAG-HI).

EXTENDED DESCRIPTION: Contractor shall provide System Support Specialists and transportation for delivery
of AMSS to USAG-HI including, but not limited to, locations on SB, WAAF, FS, HMR, AMR, TAMC on Oahu
and PTA and KMC on Hawaii. Services will be provided for approximately 1500 personnel and shall be focused on
multiple areas: Help Desk Operation, Touch Service, Mobile Device, Webmaster/SharePoint Administration,
Database Administration, Knowledge Management, Fingerprint Systems, Specialty programs such as Transition
Assistance Program, Video Teleconferencing and Virtual meetings. Services will be provided in accordance with
(IAW) USARPAC Directive 0001, subject: Information Assurance (IA) and Computer Network Defense (CND) of
the Pacific LandWarNet in the United States Army Pacific (USARPAC / United States Army Installation
Management Command (IMCOM) / United States Army Garrison, Hawaii (USAG-HI) and other applicable DoD
IT-related rules, regulations and policies. For help desk and end user support, there is an average of 700 to 800
tickets monthly. During peak-periods, the help desk and end user support monthly tickets increase by 300 to 350
tickets. For webmaster and database tickets, there is an average of sixty (60) tickets monthly. For video
teleconference and audio/visual support, there is an average of twenty-four (24) tickets monthly. For knowledge
management and SharePoint administration, there is an average of 175 tickets monthly. All tasking shall be
performed in accordance with the attached PWS.

To be considered acceptable and eligible for award, quotes must provide a complete quote including all of the items
and services in accordance with the attached PWS. The Government will not consider quotes or offers for partial
items or quantities.

(vii) The expected Period of Performance for this effort is:
Base Year, CLINs 0001-0005: 28 Sep 2023 - 27 Sep 2024
Option Year 1, CLINs 1001: 28 Sep 2023 - 27 Sep 2024
Option Year 2, CLINs 2001-2004: 28 Sep 2024 - 27 Sep 2025
Option Year 3, CLINs 3001-3004: 28 Sep 2025 - 27 Sep 2026
Option Year 4, CLINs 4001-4004: 28 Sep 2026 - 27 Sep 2027

The place of performance for the effort is:
Schofield Barracks (SB)
Wheeler Army Air Field (WAAF)
Fort Shafter (FS)
Helemano Military Reservation (HMR)
Aliamanu Military Reservation (AMR)
Tripler Army Medical Center (TAMC) on Oahu,
Pohakuloa Training Area (PTA) and Kilauea Military Camp (KMC) on Hawaii

(viii) OFFEROR INSTRUCTIONS
The provision at 52.212-1, Instructions to Offerors—Commercial Products and Commercial Services (MAR 2023),
applies to this acquisition. The Government intends to award a Firm Fixed Price contract resulting from this
solicitation to the responsible offeror whose quotation conforming to the solicitation is most advantageous to the
Government as defined in the ‘EVALUATION FACTORS FOR AWARD’ Section below. A complete quote
must be received for consideration. Respond to each item listed below, if the response is “None” or “Not
applicable,” explicitly state and explain. The Government may consider quotes that fail to address or follow all
instructions to be non-responsive and ineligible for contract award. A complete quote includes a response and
submission to each of the following:

1. General Information: Offeror Business Name, Address, Cage, and DUNS Codes (ensure Representation
and Certifications are up to date in SAM.gov), Business Size and Type of Small Business based on
applicable NAICS Code as provided above, Federal Tax ID, Primary Point of Contact (to include telephone
and e-mail address) and provide a GSA contract number if some or all items proposed are on the GSA
schedule.

2. Technical Capability Narrative: Quote must address technical capability. The quoter shall provide a short
2-5 page document that describes and demonstrates an offers ability to meet all performance requirements
identified in the PWS to include the capability to provide qualified employees that meet the following:
(1) Contract personnel shall be required to maintain a SECRET clearance.
(2) Contract Personnel must have at least one (1) year of verifiable related job experience
for the functions listed in paragraphs 3.2.0. to 3.5.5 of PWS.
(3) Contract personnel shall be Security Plus certified within sixty (60) days of contract
award.
(4) Contract Personnel shall ensure that all users have completed an Army IT User
Agreement and annual Cyber Awareness Training.
(5) Contract personnel shall have the ability to lift/carry up to fifty (50) pounds.

3. Price Quote: Submit complete pricing for each CLIN listed in the “DESCRIPTION OF
REQUIREMENTS” Section above to include the unit price and the extended price for each line item and
a total price in US Dollars ($). All options must be priced: partial quotes will not be accepted.

(ix) Evaluation Factors for Award: The specific evaluation criteria included are technical and price as defined
below:

Factor I – Technical: The Government will evaluate the quote to see if the quotation and any supporting
documentation meet technical requirements identified in “Attachment 1 –Performance Work Statement”
Additionally, all other required information (identified in “Offeror Instructions”) must be provided to constitute
a complete quote.

Factor II – Price: The Government will evaluate the total price to determine if it is fair and reasonable. The
price quote shall include a unit price for each item and a total firm-fixed-price for all line items inclusive of all
option periods. The total firm-fixed price shall include all applicable taxes and all associated price as outlined in
paragraph (v) above.

**Basis for Award: The Government intends to award a firm fixed price contract resulting from competitive quotes
received in response to this solicitation. The quote will be evaluated for a fair and reasonable price.
The award decision will be based on the lowest priced technically acceptable offeror meeting solicitation
requirements, such as terms and conditions, salient characteristics, representations, and certifications in order to be
eligible for award. The vendor must be registered in the System for Award Management (SAM). The Government
reserves the right to award no contract at all, depending on the quality of quotes submitted and availability of funds.

(x) Offerors must include a completed copy of the provision at 52.212-3 Alt I, Offeror Representations and
Certifications -- Commercial Items, with its offer.

(xi) The clause at 52.212-4, Contract Terms and Conditions—Commercial Products and Commercial
Services (Dec 2022), applies to this acquisition.

(xii) The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders—
Commercial Products and Commercial Services (Jun 2023), applies to this acquisition. It is the responsibility of the
contractor to be familiar with the applicable clauses and provisions. The clauses can be accessed in full text at
https://www.acquisition.gov/content/regulations.

The following additional FAR clauses and provisions are applicable to this acquisition:

52.203-3, Gratuities (APR 1984)
52.203-12 Limitation on Payments To Influence Certain Federal Transactions (JUN 2020)
52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower
Rights (JUN 2020)
52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements of Statements
52.204-7 System for Award Management (OCT 2016)
52.204-9 Personal Identity Verification of Contractor Personnel (JAN 2011)
52.204-13 System for Award Management Maintenance (OCT 2016)
52.204-16 Commercial and Government Entity Code Reporting (JUL 2016)
52.204-18 Commercial and Government Entity Code Maintenance (JUL 2016)
52.204-19 Incorporation by Reference of Representations and Certifications (DEC 2014)
52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment.
52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or
Equipment (AUG 2020)
52.204-26 Covered Telecommunications Equipment or Services-Representation.
52.204-27 Prohibition on a ByteDance Covered Application
52.217-5 Evaluation of Options (JUL 1990)
52.219-28, Post Award Small Business Program Representation
52.222-26, Equal Opportunity (Sep 2016)
52.222-50, Combating Trafficking in Persons (Mar 2015)
52.228-5 Insurance – Work On A Government Installation.
52.232-33, Payment by Electronic Funds Transfer— System for Award Management (Jul 2013)
52.232-39 Unenforceability of Unauthorized Obligations
52.232-40 Providing Accelerated Payments to Small Business Subcontractors (DEC 2013)
52.237-2 Protection Of Government Buildings, Equipment, And Vegetation (APR 1984)
52.245-1 Government Property
52.245-9 Use And Charges (APR 2012)
52.212-1 Instructions to Offerors—Commercial Products and Commercial Services (NOV 2021)
52.212-2 Evaluation—Commercial Products and Commercial Services (NOV 2021)
52.212-3 Offeror Representations and Certifications—Commercial Products and Commercial Services--Alternate I
52.212-4 Contract Terms and Conditions—Commercial Products and Commercial Services--Alternate I
52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders—Commercial
Products and Commercial Services
52.217-8 Option To Extend Services
52.217-9 Option to Extend the Term of the Contract (MAR 2000)
52.252-1 Solicitation Provisions Incorporated by Reference
52.252-2 Clauses Incorporated by Reference
52.252-5 Authorized Deviations In Provisions
52.252-6 Authorized Deviations in Clauses

The following additional DFARS clauses cited in the clause are applicable to the acquisition:

252.201-7000 Contracting Officer’s Representative
252.203-7000 Requirements Relating to Compensation of Former DoD Officials.
252.203-7002 Requirement to Inform Employees of Whistleblower Rights (SEP 2013)
252.203-7005 Representation Relating to Compensation of Former DoD Officials.
252.204-7000 Disclosure Of Information
252.204-7003 Control Of Government Personnel Work Product (APR 1992)
252.204-7004 Antiterrorism Awareness Training for Contractors
252.204-7009 Limitations on the Use or Disclosure of Third-Party Contractor Reported Cyber Incident Information
(JAN 2023)
252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting (JAN 2023)
252.204-7014 Limitations on the Use or Disclosure of Information by Litigation Support Contractors (JAN 2023)
252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support (MAY 2016)
252.204-7016 Covered Defense Telecommunications Equipment or Services—Representation (DEC 2019)
252.204-7017 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services—
Representation (MAY 2021)
252.204-7018 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services (JAN
2021)
252.219-7010 Notification of Competition Limited to Eligible 8(a) Participants—Partnership Agreement
252.204-7020 NIST SP 800-171 DoD Assessment Requirements. (JAN 2023)
252.204-7024 Notice on the use of the Supplier Performance Risk System (MAR 2023)
252.205-7000 Provision of Information to Cooperative Agreement Holders (DEC 1991)
252.211-7003 Item Unique Identification and Valuation (JAN 2023)
252.211-7007 Reporting of Government-Furnished Property (AUG 2012)
252.219-7009 Section 8(a) Direct Award (OCT 2018)
252.219-7010 Notification of Competition Limited to Eligible 8(a) Participants—Partnership Agreement (OCT 2019)
252.223-7006 Prohibition on Storage, Treatment, and Disposal of Toxic or Hazardous Materials—Basic (SEP 2014)
252.223-7008 Prohibition of Hexavalent Chromium (June 2013)
252.225-7012 Preference for Certain Domestic Commodities (APR 2022)
252.225-7061 Restriction on the Acquisition of Personal Protective Equipment and Certain Other Items from Non-
Allied Foreign Nations (JAN 2023)
252.226-7001 Utilization of Indian Organizations, Indian-Owned Economic Enterprises, and Native Hawaiian Small
Business Concerns (JAN 2023)
252.227-7013 Rights In Technical Data—Other Than Commercial Products or Commercial Services (MAR 2023)
252.227-7015 Technical Data—Commercial Products and Commercial Services (MAR 2023)
252.232-7003 Electronic Submission of Payment Requests and Receiving Reports
252.232-7006 Wide Area Work-Flow Payment Instructions
252.232-7010 Levies on Contract Payments
252.244-7000 Subcontracts for Commercial Items
252.246-7008 – Sources of Electronic Parts

(xiii) There are no additional contract requirement(s) or terms and conditions necessary for this acquisition.

(xiv) The Defense Priorities and Allocations System (DPAS) and assigned rating is not used for this requirement.

(xv) DUE DATE AND SUBMISSION INFORMATION

Formatting Requirements: Submit quotes in electronic PDF or Excel format

Questions Due Date and Submission Requirements: All questions must be received before June 2, 2023 @1800
HRS. Hawaii Standard Time. Questions must be e-mailed to shirl.m.rivera.civ@army.mil. Include RFQ# W912CN-
23-R-0012 on all inquiries. Questions may be addressed at the discretion of the Government.

RFQ Due Date and Submission Requirements: This RFQ closes on July 6, 2023 @ 0900 HRS Hawaii Standard
Time HST.

(xvi) Government RFQ Point of Contract: The point of contact for this solicitation is Contract Specialist, Shirl
Rivera, shirl.m.rivera.civ@army.mil. Reference RFQ# W912CN-23-R-0012 on all email exchanges regarding this
acquisition.