IT Service Management (ITSM)
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 24-0357
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- NNG15SC83B-70CTD024FR0000075 Federal contract award
- Awardee
- Norseman Inc.
- NAICS code
- 541519 Other Computer Related Services
- PSC
- 7G21 It And Telecom - Network: Digital Network Products (Hardware And Perpetual License Software)
- Place of performance
- Chandler, Arizona 85226, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
This Limited / Sole Source Justification Notice is for the award of an Indefinite Delivery Indefinite Quantity (IDIQ) contract to provide an IT Service Management (ITSM) platform to the U.S. Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer. The platform must align with ITIL best practices, manage incidents, service requests, change requests, and assets, and integrate with existing custom IT solutions developed on the ServiceNow platform. The 12-month contract, valued at $9,575,328, will be competed among qualified small business vendors under the NASA SEWP GWAC. The contracting officer determined that pricing will be fair and reasonable based on adequate price competition, and ICE will seek to increase competition by soliciting authorized resellers of the ServiceNow platform.
Notice text
IT Service Management (ITSM) platform to provide end-to-end IT service solutions and automations.
Awarded contract NNG15SC83B to unknown vendor for unknown amount on 2024-09-28.
Files
| File | Type | Posted |
|---|---|---|
| JA 240357 Redacted.pdf |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Information Technology Support Services NEXT GEN | Office of the Inspector General | Total Small Business |
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