IT Operations Center (ITOC) Software
Closed Pre-Solicitation Posted
- Solicitation number
- 3003530
- Agency
-
Defense Finance and Accounting Service
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Columbus, Ohio, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Finance and Accounting Service (DFAS) is seeking Commercial Off-the-Shelf (COTS) monitoring software to establish an integrated enterprise-wide IT Operations Center (ITOC) capability. The software must capture and process events across the DFAS enterprise and provide real-time status on critical financial systems used by DFAS customers and audit stakeholders. Key requirements include IL5 security certification for DoD Networks, document security features, controlled user access through password/Windows authentication, encryption capabilities, and integration with existing tools like ServiceNow, PagerDuty, New Relic, and Splunk. The procurement encompasses software licenses, initial training, help desk support, and software upgrades, with installation planned for on-premise or government cloud environments. This pre-solicitation Request for Information requires vendors to review the attached requirements matrix and respond by September 26, 2025, addressing each individual DFAS requirement and indicating which can be met without custom code development.
This opportunity does not utilize any set-aside designations and no current contractors or incumbents are identified in the documentation. While specific budget ranges are not disclosed, vendors are expected to provide estimated costs for their products as part of their response to this sources sought notice. The requirements matrix details 64 specific monitoring requirements across priority 1 and 2 indicators, covering comprehensive monitoring needs for platforms, databases, websites, networks, and integration capabilities. The initial contract period of performance is planned from October 1, 2026 through September 30, 2028, indicating a two-year initial term. The estimated starting period for the actual contract performance is October 2026, providing approximately one year for the procurement process and vendor selection following this information gathering phase.
Notice text
***This sources sought is a Request for Information. This requirement is subject to change.***
DFAS is establishing an integrated enterprise wide ITOC capability, and is examining the use of Commercial Off the Shelf (COTS) monitoring software to capture and process events that occur in the DFAS enterprise.
The mission of DFAS IT Operations Center (ITOC) is to provide DFAS customers and audit stakeholders with the real time status on critical financial systems used in DFAS. In the past, DFAS ITOC capabilities have not been integrated. Processes are being implemented to increase efficiency in DFAS and lower organizational costs.
The purpose of this request is for commercial vendors to review the attached DFAS spreadsheet to determine if they possess a product that can meet most of the DFAS requirements. The response should address each individual DFAS requirement. DFAS will identify the best options in terms of software functionality and cost for FY26 and beyond.
Software products, agents, or components must be certified to operate Dod Networks to the IL5 level.
Attached is the description of need and the I&T service monitoring matrix spreadsheet. Please review these documents. Estimated starting period of performance is October 2026.
Files
| File | Type | Posted |
|---|---|---|
| IT Service Monitoring Requirements Matrix short.xlsx | XLSX spreadsheet | |
| DON - ITOC Technical Requirements - V1.0 - 14 Aug 2025.docx | DOCX document |
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