ISBEE-CISCO Network Equipment and Software Maintenance

The Indian Health Service Division of Acquisition Policy is procuring comprehensive maintenance services for Cisco network equipment and software through RFQ 75H70425Q00027. This firm-fixed-price order covers brand-name Cisco network equipment maintenance including routers, switches, firewalls, wireless controllers, and network management applications, with specific requirements for 24-hour Technical Assistance Center access, next business day hardware replacement, software updates, and subscription renewals. Only authorized Cisco resellers are eligible to compete, and the evaluation will follow the "Lowest Price Technically Acceptable" methodology, with the award going to the technically acceptable quote offering the lowest price. The solicitation requires electronic quote submissions by 10:00 AM EST on July 28, 2025, with questions due by 4:00 PM EST on July 22, 2025. Offerors must provide detailed pricing for each device, identify any items that cannot be quoted, and deliver service subscriptions electronically to the IHS Smart virtual account.

This procurement is designated as a 100% set-aside for Indian Small Business Economic Enterprises (ISBEE) under NAICS code 541519 with a small business size standard of 150 employees. The current incumbent contractor is Osavaso, Inc., operating under contract number 75H70424P00035. The maintenance contract will provide one year of service coverage beginning August 31, 2025, and ending August 30, 2026. The equipment inventory includes over 60 network devices across multiple categories, including Cisco Firepower firewalls, ASR and ISR routers, and Catalyst switches. Performance locations are primarily at 1011 Indian School Road in Albuquerque, New Mexico, and 5600 Fishers Lane in Rockville, Maryland, with equipment contract expiration dates ranging from April 2025 to November 2025.