Attachment 4--BNJ_Redacted.pdf
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- Solicitation number
- 75H70425Q00027
About this file
This document is a Brand Name Justification (BNJ) for Cisco Smartnet Maintenance, prepared by the Indian Health Service (IHS) Office of Information Technology. The justification details the procurement of hardware and software maintenance for Cisco network equipment, with specific rationale for selecting Cisco as the sole provider. Key details include the requirement for Cisco-specific maintenance services that provide 24-hour replacement parts, software updates, and technical support, with the justification noting that only Cisco hardware modules can be installed in Cisco equipment and that standard warranty would be voided by non-Cisco components. The document highlights that while equivalents are technically considered, practical limitations restrict competitive alternatives due to Cisco's proprietary software and exclusive technical support capabilities.
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BRAND NAME JUSTIFICATION
Agency/Office Name: Indian Health Service / Office of Information Technology
1. "Brand name" of product: Cisco Smartnet Maintenance
2. Description of "brand name" product: Cisco provided hardware and software maintenance for
Cisco products.
3. Name of manufacturer of "brand name" product: Cisco
4. The "brand name" provided is to identify the necessary standard of quality. Equivalents will be considered. Yes No (If no, please complete Nos. 5 and 6.)
5. If the answer to No. 4 is "no," please complete the following.
Only the "brand name" item specified will meet the Government’s needs:
A. Because patent rights, copyrights, proprietary secret processes, control of certain materials or components providing a superior utility or capability that cannot be obtained from similar products.
B. Because program requirements cannot be modified, competitive products or services may be used.
C. Because the product or service is unique and easily established as one of a kind.
Please explain:
The purpose of this acquisition is to purchase a hardware and software maintenance contract for Cisco equipment installed on the IHS network. In the event of a hardware failure, the contract provides IHS with replacement parts within 24 hours. The contract also provides IHS with software updates and access to technical support on Cisco products.
Only Cisco hardware modules can be installed inside Cisco equipment. The Cisco equipment would not operate if a non-Cisco module was installed. Standard warranty coverage would be void if non-Cisco components were installed in the device.
If the answer to No. 4 is "no," please indicate other reasons for restricting competition:
The software running on the Cisco routers and switches was developed by Cisco. No other vendor has access to source code to change the software and provide updates
Please indicate other reasons for restricting competition.
ly Cisco or a Cisco partner provides technical support for
Cisco products. A vendor selling competing products would not provide support for Cisco products.
Please describe the market research conducted and the results.
Cisco, the Original Equipment Manufacturer (OEM) for the hardware and software used for the IHS network, sell their maintenance services through Resellers. The list price for the services are available online on the Cisco web site (www.cisco.com) and Resellers compete for opportunities by offering discounts on the list price.
There are a large number of System Integrators and Resellers selling Cisco maintenance service at different discount levels.
File details come from the government source that posted it. Updated .