ILEA Videowall support and maintenance service

The U.S. Embassy San Salvador, on behalf of the Department of State, is soliciting quotations for comprehensive video wall support and maintenance services at the International Law Enforcement Academy (ILEA) facilities in San Salvador. The procurement requires 24/7 technical support in Spanish, preventive maintenance four times annually, and on-site assistance for video wall systems across three classrooms and an event hall. Key qualifications include compliance with local insurance programs (ISSS and AFP), demonstrated past performance with relevant experience and references, proof of SAM registration, and evidence of established business operations or plans to establish within 30 days. The government intends to award to the lowest-priced acceptable, responsible offeror based on initial quotations without discussions, though discussions may occur if deemed necessary. Critical deadlines include January 30, 2026 for submission of questions to PintoAM@state.gov and February 10, 2026 at 15:00 CST for quotation submission.

This procurement carries no set-aside designation and includes a 10-month base period from March 1 through December 31, 2026, with two optional 12-month renewal periods extending potential contract performance through December 31, 2028. Quotations must include completed SF-1449 forms with pricing for the base year and both option periods, Section 5 representations and certifications, and quarterly warranty and technical support reports. The service level agreement establishes strict performance metrics with 4-hour resolution requirements for critical Priority 1 and 2 failures and 8-hour resolution for other issues. Contractors must submit employee resumes, certifications, escalation procedures, and confidentiality agreements as part of their quotation packages. The place of performance is San Salvador, El Salvador, and the RFQ number is 19ES6026Q0011.