Gimmal Physical Software Annual Maintenance and Support

The Department of Veterans Affairs Technology Acquisition Center Austin is conducting a Request for Information (RFI) for Gimmal Physical Software Annual Maintenance and Support. The agency seeks to gather market research for maintaining its Records Center and Vault (RCV) software, which currently manages tracking for 1.8 million record boxes and is utilized by approximately 1,000 agency employees and contractors. The RFI requests vendors provide comprehensive details including company information, technical approach specifics, and support service level agreements for a perpetual Gimmal Physical software license. Vendors must submit responses electronically by 2:00 PM Eastern Standard Time on May 12, 2025, addressing requirements such as CAGE/UEI number, business size, contract vehicles, and socioeconomic status. The VA emphasizes that this RFI is solely for market research purposes and does not guarantee a future solicitation or vendor reimbursement.

The pre-solicitation notice indicates no specific set-aside designations for this opportunity. The software maintenance contract will include annual support featuring software updates, technical installation support, and an optional 40 programmer hours for VA-specific enhancements. Contractor support will be conducted remotely via telephone and Microsoft Teams, with no direct network access permitted and data transfers occurring through VA-approved secure channels. The opportunity falls under NAICS category 541519 for Other Computer Related Services, suggesting a technology-focused procurement. Potential vendors should note that while the RFI seeks comprehensive information, the VA will handle data transfers securely and expects vendors to provide detailed yet concise responses that demonstrate their capability to support the agency's software maintenance needs.