Gallup Service Unit: Nurse Advice/Nurse Triage Telephone Services
Closed Pre-Solicitation Posted
Not the latest version. See the latest solicitation from .
- Solicitation number
- 75H71025R00001
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 621399 Offices of All Other Miscellaneous Health Practitioners
- Place of performance
- Gallup, New Mexico 87301, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS), Gallup Indian Medical Center located in Gallup, New Mexico, is seeking a contractor to provide Nurse Advice/Nurse Triage Telephone Services. The primary objective is to secure a vendor capable of answering inbound patient calls using the Rapid Triage Screening Model, with nurses determining patient needs such as pharmacy refills, clinical follow-ups, referral services, or interpreter services. The solicitation (RFQ No. 75H71025R00001) will be issued by May 20, 2025, with quotes due by June 20, 2025. Evaluation criteria will include technical capabilities, specifically requiring registered nurses with current, valid, unrestricted nursing licenses, demonstrated competencies in telephone triage services, and past performance. The government will review contractor performance through systems like the Contractor Performance Assessment Reporting System (CPARS) to assess potential vendors.
The contract is a 100% small business set-aside with a NAICS code of 621399 and a small business size standard of $10.0 million. The period of performance spans five years, consisting of a base year (12/01/2025 through 11/30/2026) and four consecutive one-year option periods extending through 11/30/2030. Prospective contractors must maintain an active profile in the System for Award Management (SAM.gov) to be eligible to submit a quote. The acquisition will be conducted using Federal Acquisition Regulation (FAR) Part 12 principles for commercial items and FAR Part 15 negotiation procedures. Interested parties can contact Adrian Segay, Contract Specialist, at Adrian.Segay@ihs.gov for additional information about this pre-solicitation opportunity.
Notice text
The Indian Health Service, Gallup Indian Medical Center, located in/at 516 E Nizhoni Blvd, Gallup, New Mexico, 87301 has an upcoming requirement for Nurse Triage/Nurse Advice Telephone Services to answer inbound calls from patients using the Rapid Triage Screening Model to address concerns and answer questions according to triage protocols. Through critical thinking and communication with the patient(s), the nurse will determine whether the patient needs pharmacy refill, clinical follow up, referral service or interpreter services.
The Period of Performance is a base year plus four (4) option years:
Base Year: 12/01/2025 through 11/30/2026
1st Option Year: 12/01/2026 through 11/30/2027
2nd Option Year: 12/01/2027 through 11/30/2028
3rd Option Year: 12/01/2028 through 11/30/2029
4th Option Year: 12/01/2029 through 11/30/2030
The North American Industry Classification System or NAICS code is 621399 – Offices of All Other Miscellaneous Health Practitioners with a small business size standard of $10.0 million.
The Request for Quotations No. 75H71025R00001 using the principles of FAR 12 Acquisition of Commercial Items in conjunction with FAR 15 Contracting by Negotiations will be issued on or by May 20, 2025.
Evaluation factors may include:
1. Technical capabilities - Provide evidence of Registered Nurses with a current, valid, unrestricted nursing license in any state, the District of Columbia, the Commonwealth of Puerto Rico, or a Territory of the United States, throughout the term of this contract. Provide key information and show evidence of competencies and experience in the providing Nurse Advice/Nurse Triage Telephone Services. 2. Past Performance - The Government reserves the right to review past performance evaluations available via the Contractor Performance Assessment Reporting System or CPARS, and any other similar government databases. 3. Price.
Quotes will be due on or by June 20, 2025. The acquisition is a 100% Small Business set-aside.
In accordance with 52.204-7(b)(1) prospective contractors must have – and maintain (in accordance with 52.204-13(c) – an active profile in the System for Award Management at www.SAM.gov in order to submit a quote.
For additional information, contact Adrian Segay, Contract Specialist, Adrian.Segay@ihs.gov
THIS IS NOT A SOLICITATION.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Gallup Service Unit & Shiprock Service Unit: Nurse Advice/Nurse Triage Telephone Services | Solicitation | |
| This notice | Pre-Solicitation |
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