FDIC's SUMO Scheduler for Salesforce

The Federal Deposit Insurance Corporation (FDIC) is seeking to procure the SUMO Scheduler, a Salesforce-native appointment scheduling software solution that provides 24/7 automated scheduling capabilities across multiple languages and time zones. The solicitation (CORHQ-24-Q-0555) requires a comprehensive software package with features including unlimited online scheduler sites, appointment links, email invites, and text reminders. The procurement will be evaluated using a lowest-priced, technically acceptable methodology, with award criteria focused on complete incorporation of all items in the Section B Price Schedule. Potential vendors must submit their quotations by 1:00 p.m. EST on February 10, 2025, with preliminary questions due by 12:00 p.m. EST on January 16, 2025. All offerors are required to complete the Price Schedule, maintain SAM registration, and comply with the FDIC Rider for any end-user license agreements.

The contract is not set aside for small businesses and falls under NAICS code 541519 with a size standard of 150 employees. The period of performance is scheduled from March 18, 2025, through March 17, 2026, for a single-award contract covering a software subscription renewal. The place of performance is located in Arlington, VA 22201, and the solicitation requires full access to the Appointment Suite, including allocation of 500 text reminders and scheduling for unlimited locations. While specific award value is not explicitly stated, the procurement is structured as a firm-fixed-price contract. The solution must provide robust workflow capabilities, support multiple device types, and include basic support services as outlined in the original solicitation documentation. Vendors will need to demonstrate technical compliance and provide competitive pricing to be considered for this federal contract opportunity.