CORHQ-24-Q-0555 A0001 Questions and Answers Extend RFQ.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF AWARD

1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicble)

7. ADMINISTERED BY (If other than Item 6) CODE

FDIC 3700/56 (3-08)

FACILITY CODE

9A. AMENDMENT OF SOLICIATION NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 11)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offer must acknowledge receipt of this amendment by signing in Block 15b below and including the signed amendment with the offeror's proposal.

12. N/A

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO THE CHANGE ORDERS CLAUSE

B. THIS MODIFICATION IS ENTERED INTO PURSUANT TO THE AUTHORITY OF THE FDIC CONTRACTING OFFICER

C. THIS MODIFICATION IS ENTERED INTO PURSUANT TO MUTUAL AGREEMENT OF THE PARTIES

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remain unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

CORHQ-24-Q-0555 / 0001

hamjackson Highlight hamjackson Highlight

Solicitation Number CORHQ-24-Q-0555 SUMO Scheduler

Questions & Answers

CONTROLLED//FDIC BUSINESS

1. Will the FDIC purchase directly from SUMO, or will it need to procure through a reseller/partner?

Answer: The FDIC will receive proposals from any qualified seller.

2. Please confirm whether the quantities listed in the pricing schedule are fixed or if adjustments are anticipated during the performance period.

Answer: Quantities are fixed.

3. Are there specific SLA (Service Level Agreement) requirements for support and maintenance services beyond what is outlined in the RFQ?

Answer: The SLA requirements are outlined in the RFQ.

4. Could the FDIC clarify the expected response and resolution times for urgent after-hours support mentioned in the subscription maintenance?

Answer: After-hours support should be clarified by the OEM.

5. Does the FDIC anticipate any custom integrations with existing systems beyond what is supported out-of-box, and if so, what are the parameters?

Answer: FDIC does not anticipate custom integrations.

6. What process should be followed if additional configurations or data migrations beyond the stated limits are needed during the contract term?

Answer: Not applicable.

7. Please clarify how ‘basic support’ (30%) is defined and what it entails compared to premium support options.

Answer: Support options should be clarified by the OEM.

8. Is there a limit on the number of authenticated community users who can self-schedule appointments under the subscription?

Answer: No.

9. Please confirm whether the FDIC has any existing licenses or systems that will integrate with SUMO Scheduler or if this will be a completely new implementation.

Answer: This is a renewal of an existing software subscription.

CORHQ-24-Q-0555 / 0001

10. Is there a specific format or template for submitting the pricing schedule in Section B?

Answer: The Section B Price Schedule in the solicitation is the specific format that needs to be submitted. You can also use the Excel file that is attached the SAM.gov posting for this solicitation.

11. What is the expected process for FDIC approval of invoices, and what is the average payment timeline, as referenced under Section G?

Answer: Invoices are approved based on the guidelines in Clauses 7.5.13-01, 7.5.13-12, 7.5.13-13, and 7.5.13-14. Payment timelines follow the Prompt Payment Act.

12. Could the FDIC confirm the required submission format for the Representations and Certifications in Section K?

Answer: Section K clause 7.3.2-46 – Integrity and Fitness Representations and Certifications must be completed. It can be completed with that clause in the solicitation or a separate document with the information provided in the clause.

13. Would the FDIC consider extending the submission deadline to allow vendors more time to prepare comprehensive responses?

Answer: RFQ date will be extended.

14. Does the FDIC require specific cybersecurity certifications or audits for contractors and subcontractors handling sensitive FDIC data?

Answer: Security requirements for the contract are defined in Clause 7.4.2-01 and 7.4.2-02.

15. Are there restrictions or preferences regarding the geographical location of the contractor's performance, especially for remote tasks?

Answer: There are no services associated with this requirement. Support is provided by the OEM.

16. Are there restrictions or pre-approvals required for subcontractors if proposed by the contractor?

Answer: There are no services associated with this requirement. Support is provided by the OEM.

17. What specific evaluation criteria will be applied to determine "technical acceptability" as stated in Section M?

Answer: Technical acceptability is confirming that the offeror’s quote incorporates all items as stated in Section B Price Schedule.

18. Will any site visits or virtual demonstrations be required as part of the evaluation process?

Answer: No

19. Does the FDIC anticipate making multiple awards from this RFQ, or will this be a single award?

Answer: Single award

20. If there are changes to the contract after the award, what is the process for incorporating these changes, particularly with regard to pricing or scope adjustments?

Answer: Any changes made after contract award will result in a modification were both parties will need to sign for it to take effect. Exceptions are changes in FDIC personnel and administrative errors.

In those cases, the CO will issue a modification unilaterally.

DOA/ASB

3501 Fairfax Dr Arlington, VA 22226 hamjackson@fdic.gov

571-214-1297 hamjackson@fdic.gov

Questions and Answers for the solicitation can be found on page 2 of this Amendment.