FBI-HRD Customer Service Training
Closed Solicitation Posted
- Solicitation number
- 15F06725Q0000257
- Agency
- Headquarters Division Federal Bureau of Investigation, Department of Justice
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 611430 Professional and Management Development Training
- PSC
- R499 Support- Professional: Other
- Place of performance
- Washington, District of Columbia 20001, United States
- Points of contact
-
- Stevon Walker swalker4@fbi.gov (771) 225-5814
- Robert Bruce rbruce@fbi.gov (771) 225-6373
- Robert Bruce rebruce@fbi.gov (771) 225-6373
Notice details come from SAM.gov. Updated .
About this opportunity
The Federal Bureau of Investigation (FBI) Headquarters Division is seeking a small business contractor to provide comprehensive customer service training for its Human Resources Division. The solicitation requires delivering four virtual training sessions via Microsoft Teams between July and September 2025, accommodating a total of 120 HR professionals with 30 attendees per session. The training will focus on customer service principles, interactive exercises, case studies, communication skills, problem-solving, and building professional rapport within HR contexts. The government will evaluate quotes using a best value source selection process with three factors in descending order of importance: Technical/Management Approach (confidence rating), Past Performance (pass/fail/neutral rating), and Price. Quotes are due by 1:00 pm CST on June 10, 2025, with questions accepted until May 19, 2025, and the government intends to award the contract without discussions.
The solicitation is a total small business set-aside with a Firm Fixed Price (FFP) contract for a 12-month base year from July 1, 2025, to June 30, 2026. No incumbent vendor is mentioned in the documentation. The contract will be performed in Washington, DC 20001, with a total contract period running from May 1, 2025, to August 30, 2025. Each training session will last 4-6 hours and will be conducted entirely virtually using Microsoft Teams, with no security clearance requirements. Contractors must develop all training materials independently, provide post-training certificates within one week, submit a feedback report within two weeks after training completion, and have their training content pre-approved by the FBI at least four weeks prior to delivery. The North American Industry Classification System (NAICS) code for this procurement is 611430 for Professional and Management Development Training.
Notice text
The scope of contractor services requires skilled and experienced personnel with specialized expertise and backgrounds in Customer Service Training.
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