ATTACHMENT C - 15F06725Q0000257 - Past Performance Questionnaire.pdf

Past Performance Questionnaire

Background This questionnaire will be used to provide information to support the Federal Bureau of Investigation (FBI) Procurement Team.

Message to the Assessor Your feedback is requested by the FBI to assist with establishing the performance history for the Contractor identified below. To expedite receipt of the requested information, the FBI requests that you e-mail the completed questionnaire(s) as a PDF to: swalker4@fbi.gov and rebruce@fbi.gov. Your support and participation in this matter is essential and greatly appreciated!

Instructions for Offeror and Assessor ◊ Sections I and II to be completed by the Quoter and provided to the Assessor (the Government /

Commercial personnel that had experience with the Quoter on a previous relevant contract/project). The Assessor shall in turn, verify Sections I and II, complete the questionnaire, and submit to the Contracting Officer and Contract Specialist at the emails listed above.

◊ If any information in Section II is incorrect, please annotate and provide the correct information accordingly.

◊ Sections III through VI to be completed in their entirety by the assessor.

I. Customer Identification

Customer or Agency Name Customer or Agency Description Geographic Description of Services Under This Contract (i.e., single location, multiple locations, CONUS (in U.S.), or OCONUS (Outside U.S.)

II. Current or Historical Contract Identification

Contractor Name/Address Contract Number:

Email:

Contract Type:

Initial Period of Performance:

Current/Final Period of Performance:

Initial Contract Value (base only):

Current/final Contract Value (base and exercised options only):

Reason if Initial Contract Value and Current/final Contract Value above are different.

Brief description of services provided Contractor Role (Prime or Subcontractor)

ASSESSOR

The information submitted by the company above is: CORRECT ☐ OR INCORRECT ☐ mailto:swalker4@fbi.gov

III. Assessor Information

Assessor Name Title Phone Number/Email Address Role (examples: PM/PCO/ACO/Contract Specialist/COR/Quality Assurance Specialist, etc.)

Assessor’s number of years working on contract

IV. Assessment Definitions The following definitions should be used in your assessment of the Contractor performance.

RATING RATING DEFINITION

EXCEPTIONAL (E) Performance meets contractual requirements and exceeds many to the

Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VERY GOOD (VG) Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

SATISFACTORY (S) Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

MARGINAL (M) Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

UNSATISFACTORY (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

NOT APPLICABLE (N) No information or did not apply to your contract. Unable to provide assessment.

V. Performance Evaluation

Program Management E VG S M U N

OVERALL PROGRAM MANAGEMENT

(Example: Was the Contractor effective in integrating and coordinating all activities required to execute the contract? Did the Contractor appropriately assign responsibilities to its workforce?)

MANAGEMENT RESPONSIVENESS

(Example: Did Contractor management provide timely, complete, and quality problem identification? Did Contractor management provide effective business relations?)

MANAGEMENT OF PERSONNEL

(Example: Did the Contractor show an ability to select, retain, support, and replace personnel with the experience and expertise necessary to accomplish the Government’s requirement within schedule and budget?)

Technical Performance E VG S M U N

QUALITY OF TECHNICAL APPROACH

(Example: Were the provided services comprehensive, complete, and feasible?

Did the provided services meet requirements and accommodate changing requirements?)

UNDERSTANDING OF REQUIREMENTS

(Example: Did the Contractor show an understanding of the scope of the requirements and an appreciation of the complexity of the requirements? If applicable, did the Contractor effectively identify flaws, inconsistencies, and other inaccuracies in technical direction?)

Timeliness of Performance E VG S M U N

TIMELINESS OF PERFORMANCE

(Example: Was the Contractor successful in planning and proposing realistic schedules, monitoring performance, completing work on time, and implementing corrections / changes in a timely manner?)

Quality / Customer Satisfaction E VG S M U N

QUALITY OF PERFORMANCE / CUSTOMER SATISFACTION

BUSINESS BEHAVIOR

(Example: Was the Contractor reasonable and cooperative at the corporate and program levels in response to changes in technical direction?)

COMMUNICATION

(Example: Did the Contractor work and communicate well with Contracting Officer, Contracting Officer’s Representative, other contractors, subcontractors, and Government staff?)

Cost Control E VG S M U N

COST CONTROL

(Example: Was the Contractor successful in planning and proposing realistic costs, monitoring performance, operating at or below budget, and implementing corrections / changes in a cost - effective manner?)

Overall Rating E VG S M U N Overall rating of Contractor’s Performance on contract being assessed.

VI. General Comments

Assessor’s Signature Date