EPICOR IT Maintenance System
Closed Special Notice Posted
- Solicitation number
- D-27-TC-0003
- Agency
-
Drug Enforcement Administration
Department of Justice
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Arlington, Virginia 22202, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Department of Justice Drug Enforcement Administration intends to award a sole-source purchase order to EPICOR for ITSM maintenance and licensing, with a response deadline of September 30, 2026. EPICOR ITSM is the current client ticketing software supporting CSOS registrants; the agency determined no other entity in the U.S. public, private, or governmental sector provides this capability, and EPICOR does not authorize third-party providers. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. The procurement is under FAR Part 13 for acquisitions exceeding $10,000 but not exceeding $250,000, with a performance period from October 1, 2026 through September 30, 2027. Market research was conducted by contacting the software manufacturer directly to determine authorized resellers. The contracting officer will ensure price fairness and reasonableness before placing the order. The NAICS category is Other Computer Related Services (541519); PSC is 7A21 (IT and Telecom—Business Application Software, Perpetual License Software).
Notice text
The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers.
Files
| File | Type | Posted |
|---|---|---|
| A15 - Sole Source Form_Redacted.pdf |
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