Enterprise Remote Support Software

The Department of the Interior's US Geological Survey Office of Acquisitions and Grants is seeking a comprehensive enterprise remote support software solution to enable efficient IT support operations across 11 DOI bureaus. The Request for Information (RFI) targets commercial off-the-shelf (COTS) products capable of providing interactive remote desktop support for Windows and macOS devices, with functionality for both attended and unattended support. Key technical requirements include Microsoft Entra ID SAML authentication, support for 275 concurrent licenses or 600 named support professionals, smartcard authentication, FIPS 140-2 compliance, and FedRAMP approval for cloud solutions. Vendors must submit electronic PDF proposals by 5:00 PM PST on June 2, 2025, via email to sdcox@usgs.gov, with a 30-page maximum limit. Proposals should include a cover letter, company overview, technical approach, pricing structure, and compliance assurance, with vendors allowed to submit questions about the RFI until May 23, 2025.

The pre-solicitation notice indicates no specific set-aside designations for this opportunity. The software solution will need to support approximately 110,000 devices across the Department of Interior's bureaus, with a focus on logical device separation and comprehensive accessibility compliance under Section 508 requirements. Vendors must provide an Accessibility Conformance Report using the Voluntary Product Accessibility Template (VPAT), demonstrating support for users with various disabilities. While no specific award value is mentioned, the pricing structure will be based on the 275 concurrent licenses or 600 named support professionals. The government reserves the right to independently test the proposed ICT items to validate conformance claims. This RFI is strictly for information gathering purposes, and no contract will be directly awarded from this request, serving instead as a market research initiative to understand potential vendor capabilities.