Enterprise File Storage (EFS) Program Expansion

The Internal Revenue Service Taxpayer Services division is preparing to procure program support services for the Enterprise File Storage Digitization/Pega Platform expansion, with an RFI due July 8, 2026.

No set-aside is anticipated. Performance will be conducted on-site at the IRS New Carrollton Federal Building in Lanham, Maryland, during standard workdays (7:00 a.m. to 5:00 p.m. EST, Monday–Friday), with no travel reimbursement.

The contract requires development, testing, maintenance, and enhancement of the Pega platform-based digitization system supporting paperless processing of over 60 million taxpayer document pages annually. The contractor must deliver 6 new workflows annually (3 low complexity, 2 medium complexity, 1 high complexity) while maintaining existing workflows including Centralized Authentication File, U.S. Certification of Residency, Employer Identification Numbers, Income Verification Transcripts, USDA forms, and Return Integrity Verification Operations. Key personnel must hold Pega certifications (PCLSA, PCSSA, PCLBA), maintain moderate-level or above IRS security clearances, and demonstrate expertise in Pega Cloud for Government, enterprise platforms, database integration, cloud infrastructure, and IRS-specific systems. All deliverables must conform to Section 508 accessibility standards and IRS CMMI standards.

The contract encompasses a base year plus two 12-month optional periods with estimated annual effort of 21,776 labor hours across 10 labor categories. Work is structured as six firm-fixed-price tasks: orientation briefing, contract management, knowledge transfer, Pega configuration and development using Agile and SAFe methodologies, comprehensive testing support, and transition support.

The Government intends to post the resulting solicitation on SAM.gov, NASA SEWP, and GSA, with preference for established Government-wide acquisition vehicles. Acquisition strategy has not been finalized. RFI responses (maximum 12 pages, PDF format, 11-point font) should be submitted to Contracting Officer Tonitta Jones at tonitta.l.jones@irs.gov.