Enterprise Contact Center (ECC) Cloud Migration-Request for Information
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest pre-solicitation from .
- Solicitation number
- 280-EBPL-0852
- Agency
-
US Patent and Trademark Office
Department of Commerce
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 513210 Software Publishers
- PSC
- Not on record
- Place of performance
- Alexandria, Virginia 22314, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Patent and Trademark Office (USPTO) is seeking a contractor to provide a solution to migrate its current on-premises Enterprise Contact Center (ECC) solution to a cloud-based Genesys Cloud CX software-as-a-service platform. The key requirements include discovery, configuration, migration, operations, maintenance, and integration support, as well as assistance with obtaining USPTO Authority-to-Operate (ATO) for the new cloud system. The contractor must also analyze the current on-premises Genesys PureConnect system, optimize the processes for the new cloud environment, and maximize efficiencies by leveraging the Genesys Cloud CX features. Responses to the Request for Information (RFI) are due by October 4, 2024, and will be used to identify qualified vendors for a potential future solicitation using an alternative competition method.
This opportunity is set aside for small businesses. The period of performance includes a base year from December 1, 2024, to November 30, 2025, with four one-year option periods. The place of performance includes the USPTO campus and remote/telework options. The North American Industry Classification System (NAICS) code is 513210 - Software Publishers.
Notice text
USPTO is seeking a company to provide a solution to migrate USPTO’s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud CX licenses. This includes: discovery, configuration, migration, operations, maintenance, and integration support; assistance with obtaining USPTO Authority-to-Operate (ATO); analyzing the current state of the existing Pure Connect system; optimizing the current process to best fit a new cloud environment; and maximizing efficiencies to leverage the features of Genesys Cloud CX. Please see attached RFI and PWS for more details.
Files
| File | Type | Posted |
|---|---|---|
| USPTO_ECC PWS Amendment 1.pdf | ||
| USPTO_ECC QA Amendment 1.pdf | ||
| USPTO_ECC PWS.pdf | ||
| USPTO_ECC RFI.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Enterprise Contact Center Cloud Migration-Award Notice | Award Notice | |
| Enterprise Contact Center (ECC) Cloud Migration-Competitive Synopsis | Pre-Solicitation | |
| This notice | Pre-Solicitation |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| PTOEA RFI: USPTO seeks a Contractor for Executive Recruitment Services | US Patent and Trademark Office | No set-aside |
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