Dispatch services, cuga

The National Park Service Southeast Region is soliciting quotes for 24-hour dispatch services to support Cumberland Gap National Historical Park (CUGA) operations. The contractor must provide continuous dispatching for law enforcement, emergency services, and general park operations, including monitoring radio frequencies and 9-1-1 calls, tracking ranger status, providing criminal history and warrant data through DMV and NCIC systems, disseminating BOLO alerts, and maintaining comprehensive communications logs and statistical reports. The contract is a full and open competition set aside for women-owned small businesses, with quotes due by 12:00 PM EST on February 20, 2026, and questions due by February 16, 2026. The government intends to award the contract without discussions, and service quality standards must be consistent with professional police and emergency services communications centers. The contracting officer is Ms. Marilia Mateo, and interested parties should contact her at 470-819-0933 or Marilia_mateo@nps.gov for additional information.

The contract period runs for 12 months from March 6, 2026, through March 5, 2027, with performance required at 91 Bartlett Park Road, Middlesboro, Kentucky 40965. This is a women-owned small business set-aside with no incumbent identified in the solicitation materials. The Request for Quote requires contractors to submit detailed pricing breakdowns with UEI, payment terms, and business size designation, and all invoicing must be processed electronically through the Invoice Processing Platform. Contractors must comply with the prevailing wage rates established by the Department of Labor for Kentucky service contracts, which range from approximately $8.91 to $48.72 per hour depending on occupational classification, plus mandatory fringe benefits of $5.55 per hour. No specific budget range or contract value was disclosed in the solicitation documents.