DH10--Vocera Support Services Base and 4 Option Periods

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 15 is seeking Vocera Support Services for the Kansas City VA Medical Center through solicitation 36C25526Q0026. The procurement covers comprehensive Premier Plus Support Services for the Vocera wireless communications system, including system management, deployment optimization, training, issue escalation, and reporting capabilities. Contractors must be authorized Vocera distributors and possess OEM-certified training and expertise to maintain compliance with the VA's FIPS 140-2 requirements. The contract will be evaluated based on technical capability, past performance, delivery schedule, and price factors. Responses are due by 11:00 AM CT on October 22, 2025, and must be submitted electronically to veronica.flores@va.gov.

This procurement does not utilize any set-aside designation and appears to be structured as a sole source acquisition based on the specialized nature of the Vocera system and limited vendor pool. The contract includes a base period beginning no later than December 1, 2025, followed by four 12-month option periods under a firm-fixed-price structure. Services will support up to 1,250 Enterprise Voice Licenses, 100 Messaging Licenses, and Engage Licenses, with the system required to maintain 95% or better uptime. On-site services will be provided up to 8 hours per workday, Monday through Friday, between 7:00 AM and 6:00 PM at the Kansas City VA Medical Center. The procurement utilizes Wage Determination WD 2015-5105 Revision 26 and is being managed by the Department of Veterans Affairs Network Contracting Office in Leavenworth, Kansas.