DG10--Virtual Town Hall Services Base plus 4 Option Years

The Department of Veterans Affairs Great Lakes Acquisition Center seeks a vendor to provide virtual town hall services for Jesse Brown VA Medical Center in Chicago, Illinois, with quotes due September 2, 2026, at 1:00 p.m. CDT. This is an unrestricted procurement with no small business set-aside.

The base performance period runs October 1, 2026, through September 30, 2027, with four option years extending through September 30, 2031. The vendor must deliver a firm-fixed-price platform capable of hosting up to 50,000 participants via telephone autodial with no software installation required on attendee equipment. During the base period, the contractor shall conduct four town hall events: two with approximately 50,000 participants each and two with approximately 10,000 participants each. The town halls serve the Jesse Brown VAMC patient population and specialized sessions for women veterans, as mandated by the Comprehensive Addiction and Recovery Act Section 921. The vendor must provide two professional screeners per event to collect participant questions, host and moderate the town halls, and deliver voicemail transcription services with volume equal to the number of participants per event. Event dates and times will be communicated at least ten days prior to each event.

Contractor personnel are subject to VA facility requirements including background checks, badging, drug screening, and records management compliance. Payment is firm-fixed-price, invoiced monthly in arrears through the Veterans Affairs Financial Services Center via Tungsten Network e-invoicing. The NAICS code is 517121, Telecommunications Resellers; PSC is DG10, IT and Telecom–Network as a Service. Questions are due August 25, 2026, at noon CDT to richard.ruffin@va.gov. Amendment 0001, issued August 28, extended the original August 28 quote deadline to September 2.