Dell ProSupport Renewal

NASA Shared Services Center is seeking to procure Dell ProSupport Renewal services for the NASA Common Forensics Platform (NCFP) long-term storage capability at Johnson Space Center. The solicitation is specifically a brand name requirement for Dell Technologies Inc., with authorized resellers only permitted to bid. The procurement will cover Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch, HW Tech Support and Assistance, and ProSupport Plus services for multiple hardware assets. The evaluation will be conducted on a lowest price technically acceptable (LPTA) basis, with quotes due by December 26, 2024, at 9:00 a.m. CT. Technical and contractual questions must be submitted by December 23, 2024, at 2:00 p.m. CT, and all offerors must be registered in SAM.gov and complete specific provisions regarding telecommunications equipment.

The contract is not set aside for any specific business category, though the solicitation notes it is intended for small businesses. The place of performance is Hampton, VA 23681, with services to be delivered to NASA Kennedy Space Center's Cybersecurity Operations Support Specialist division. The period of performance is split into two timeframes: 09/19/2024 - 11/06/2025 for two items and 11/07/2024 - 11/06/2025 for twelve items. While specific award value is not disclosed, the Brand Name Justification document suggests that renewing the current support is significantly more cost-effective than procuring a new server with support. The procurement covers multiple hardware units with specific SKUs, and vendors must provide details including CAGE/UEI code, FOB destination confirmation, lead time for delivery, and a point of contact.