Defense personal property system (DPS) technical support center (dtsc) RFI
Closed Pre-Solicitation Posted
- Solicitation number
- TRANSCOM25D002
- Agency
-
United States Transportation Command
Department of Defense
- Responses due
- Set-aside
- 8(a) Sole Source
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Scott AFB, Illinois 62225, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Transportation Command (USTRANSCOM) is seeking technical and functional support services for the Defense Personal Property System (DPS) Technical Support Center (DTSC), including Tier 1 and/or Tier II helpdesk services, call resolution, ticketing software maintenance (currently ServiceNow), DPS IT system support, and operational support. The contract will require 24/7/365 customer service support, application monitoring, user account administration, and Knowledge Database maintenance. Key requirements include omni-channel ticket resolution capabilities and the ability to sustain and maintain the existing ServiceNow ticketing platform. The RFI was issued on October 21, 2024, with responses due by 1500 CT on November 4, 2024, and the first 20 RFI responses that included a request for a one-on-one meeting were allocated 15-minute sessions with the requirements team, with priority given to small business respondents. The contract opportunity is classified under NAICS code 541519 (Other Computer Related Services) with a small business size standard of $34 million.
This acquisition is designated as an 8(a) Sole Source Direct Award set-aside, as updated on November 19, 2025. The contract base period runs from September 1, 2025 through September 30, 2025, with two option periods extending through September 30, 2027, providing approximately two years of service delivery. The anticipated contract award was originally scheduled for May 2025, though the acquisition was placed on hold in March 2025 pending further updates. No specific incumbent contractor or award value ceiling has been publicly disclosed in the pre-solicitation materials. The government will reimburse allowable travel and other direct costs separately from the fixed-price contract component, though the total contract value has not been specified in the available documentation.
Notice text
5 versions
Update #5 · Latest ·
***Updated 2025/11/19***
This requirement will be solicited as an 8(a) Sole Source Direct Award under North American Industry Classification System (NAICS) code 541519.
***Updated 2025/03/17***
This acquisition has been put on hold. Vendors interested in this opportunity should monitor SAM.gov for future updates.
***Updated 2025/01/10***
The notional dates provided are for planning purposes only:
Request for Quotes: On or about 10 February 2025
Quotes Due Date: On or about 25 March 2025
Source Selection Activities: March 2025 – April 2025 (e.g. evaluations, exchanges as applicable, source selection decision)
Contract Award: On or about 05 June 2025
***Updated 2024/11/05***
Questions & Answers to RFI Posted
******
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Responses are due 1500 (CT) on 4 November 2024.
- Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
- The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.
Update #4 ·
***Updated 2025/03/17***
This acquisition has been put on hold. Vendors interested in this opportunity should monitor SAM.gov for future updates.
***Updated 2025/01/10***
The notional dates provided are for planning purposes only:
Request for Quotes: On or about 10 February 2025
Quotes Due Date: On or about 25 March 2025
Source Selection Activities: March 2025 – April 2025 (e.g. evaluations, exchanges as applicable, source selection decision)
Contract Award: On or about 05 June 2025
***Updated 2024/11/05***
Questions & Answers to RFI Posted
******
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Responses are due 1500 (CT) on 4 November 2024.
- Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
- The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.
Update #3 ·
***Updated 2025/01/10***
The notional dates provided are for planning purposes only:
Request for Quotes: On or about 10 February 2025
Quotes Due Date: On or about 25 March 2025
Source Selection Activities: March 2025 – April 2025 (e.g. evaluations, exchanges as applicable, source selection decision)
Contract Award: On or about 05 June 2025
***Updated 2024/11/05***
Questions & Answers to RFI Posted
******
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Responses are due 1500 (CT) on 4 November 2024.
- Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
- The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.
Update #2 ·
***Updated 2024/11/05***
Questions & Answers to RFI Posted
******
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Responses are due 1500 (CT) on 4 November 2024.
- Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
- The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.
Update #1 ·
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Responses are due 1500 (CT) on 4 November 2024.
- Submit your RFI response, including a request for a one-on-one marked on the information sheet, no later than the response due date identified in Section 1.3.
- The first 20 RFI responses received including a valid request for a one-on-one will be allocated a 15-minute session with the requirements team. Priority for one-on-ones will be given to Small Business reponders.
Files
| File | Type | Posted |
|---|---|---|
| 2024.10.29 RFI Q&A DTSC.pdf | ||
| 2024.10.21 RFI Information Sheet.rtf | RTF text file | |
| 2024.10.10 RFI-TRANSCOM25D002.pdf | ||
| 2024.09.30 PWS.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Pre-Solicitation | |
| Defense personal property system (DPS) technical support center (dtsc) | Pre-Solicitation |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| CSO - USTRANSCOM Information Technology (IT) Enterprise Modernization (ITEM) Solutions | United States Transportation Command | No set-aside |
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