2024.10.29 RFI Q&A DTSC.pdf
PDF 163 KB Posted
- Solicitation number
- TRANSCOM25D002
About this file
This document is a question and answer (Q&A) summary related to a Request for Information (RFI) for the Defense Personal Property System (DPS) Technical Support Center (DTSC) contract opportunity.
The key details are:
USTRANSCOM plans to have a contract in place for technical and functional support, Tier 1 and/or Tier II helpdesk services for the DPS applications, capability, and business functions. The RFI seeks industry information about potential solutions and what information may be needed to scope a roadmap for success. Responses are due by 1500 CT on 4 November 2024. The first 20 RFI responses received that include a request for a one-on-one session will be allocated a 15-minute meeting with the requirements team, with priority given to small business respondents. The RFI discusses potential Organizational Conflict of Interest (OCI) concerns, page limits, and certification requirements for help desk managers. Overall, the RFI is seeking information to support the upcoming solicitation for the DTSC contract.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 2024.10.10 RFI-TRANSCOM25D002.pdf | ||
| 2024.10.21 RFI Information Sheet.rtf | RTF text file | |
| 2024.09.30 PWS.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Reference Solicitation Document/Attachment
Reference Section/Paragraph Offeror Question/Comment Government Response
1 RFI OCI Will industry be allowed to bid on both TRANSCOM24D001 and TRANSCOM25D002; no OCI issues?
The Government has not seen a basis for OCI, therefore we have not made a determination. Additionally, any potential conflicts should be addressed via an offeror's OCI Mitigation Plan.
2 RFI 3.4
1. Given that the responses to the RFI Questions in Section 3.4 may be rather lengthy, will the Government please consider increasing the 5-page limit to ensure the questions are adequately addressed?
2. Can the Government please clarify if vendors are to utilize the RFI information Sheet solely to respond to this RFI or if the information requested may be presented in a separate document?
1. We will be maintaining the 5-page limit for the RFI
2. You can submit the RFI information Sheet seperately from the RFI
3 RFI 1.3.2
In reviewing the RFI requirements, we noted the certifications listed under section 1.3.2, specifically HDI-SCM (Help Desk Institute Support Center Manager) and HDI-HDM (Help Desk Manager) certifications for Help Desk Managers. Could you please confirm if these certifications are strictly required for participation in the contract, or if relevant experience could be considered a sufficient alternative?
All CSRs are required to have an industry recognized helpdesk certification within six (6) months of hire date.
Defense Personal Property Program (DPS) Technical Support Center (DTSC)
HTC71125QD009
RFI - Question and Answer Template
RFI Q&A
File details come from the government source that posted it. Updated .