Defense personal property system (DPS) technical support center (dtsc)
Closed Pre-Solicitation Posted
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- Solicitation number
- TRANSCOM24D002
- Agency
-
United States Transportation Command
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Transportation Command seeks technical and functional support services for the Defense Personal Property System. Requirements include providing Tier 1 and Tier 2 helpdesk support, maintaining the ServiceNow ticketing system, and supporting the Defense Personal Property Program. Responses to the Request for Information are due by January 18, 2024 to inform the development of a follow-on contract for these services. One-on-one vendor sessions are scheduled for the week of January 22, 2024 to further discuss capabilities.
There is no set-aside designation for this procurement. The anticipated NAICS code is 541519 for computer systems design services. The incumbent contract expires on September 30, 2024 and award of the follow-on contract is targeted for August 22, 2024. The performance work statement outlines a one-year base period and two one-year options for these technical and functional support services for the Defense Personal Property System applications and business functions.
Notice text
USTRANSCOM is seeking sources for technical and functional support, Tier 1 and/or Tier II helpdesk services for the Defense Personal Property System (DPS) applications, capability, and business functions. USTRANSCOM seeks a solution that includes DTSC Tier 1 call resolution, sustainment, and maintenance of the ticketing software (presently ServiceNow (SNOW)), DPS IT System support and DPS operational support. USTRANSCOM is seeking information about what solutions currently exist in the market and is interested in learning about what information industry may need to scope a logical roadmap to succeed.
Files
| File | Type | Posted |
|---|---|---|
| 20240103_DTSC PWS v2_Draft.docx | DOCX document | |
| RFI DTSC v2.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Defense personal property system (DPS) technical support center (dtsc) RFI | Pre-Solicitation | |
| This notice | Pre-Solicitation |
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