Defense Information Systems Agency Information Technology Enterprise Support Services

Added: Feb 13, 2012 10:07 am

Background: DISA's internal IT Enterprise provides the full complement of IT services for approximately 4,200 DISA employees at the DISA Headquarters Building (1.1 million square feet of total office space) located at Fort George G. Meade, MD (hereto referred to as FGGM), as well as an additional 4,000 DISA employees accessing the enterprise via Local Area Networks (LAN's) located at 39 continental US (CONUS) and overseas (OCONUS) Department of Defense (DoD) locations. A major portion of DISA's IT Enterprise service work is performed at the DISA Headquarters. Additionally, a significant amount of the work is performed by support teams traveling to the agency's CONUS and OCONUS DoD locations. All of DISA's internal IT Enterprise services are Local Area Network (LAN) based, and operate within the boundaries of the DISA facility D-mark and the desktop.

The operation of DISA's IT enterprise is managed by Government personnel with contractors performing many of the operational functions, such as Tier I Helpdesk, Network Monitoring and Reporting functions. Areas of operational responsibility for the DISA IT enterprise are clearly delineated as either contractor or Government functions. As a result, there are numerous touch points between the contractor and Government personnel executing their DISA IT Enterprise responsibilities.

DISA's global IT Enterprise network is comprised of the data, voice and video infrastructure that supports the mission requirements of the DISA Director, its Strategic Business Units, and subordinate Directorates. The enterprise employs over 550 physical and virtual servers on three classification levels, and uses approximately 9 principle tool suites to monitor its world-wide status. The DISA IT enterprise provides network access to mission oriented databases and applications maintained on non-DISA networks. In total, the enterprise supports over 8,200 DISA users worldwide. The services provided by DISA's internal IT Enterprise are currently based out of FGGM. However, DISA is anticipating numerous consolidation initiatives for its IT infrastructure and anticipates that DISA's CONUS and OCONUS locations will be acquiring support services from the DISA IT Enterprise base at FGGM.


Scope: The scope of the DISA IT Enterprise Support Services (DESS) requirement encompasses the full range of mission support capabilities that are needed by the CIO to operate, maintain, and modernize DISA's internal global IT enterprise. The capabilities identified below are required to operate and maintain the Agency's global IT enterprise infrastructure while modernizing its IT services into a world-class family of secure leading edge capabilities:
• Execute IT Service Desk Functions
• Execute Information Assurance (IA) Functions
• Manage and Maintain the IT Cable Plant
• Execute Enterprise Architecture Functions
• Engineer and Deploy IT Capability Solutions
• Transition to Enterprise Services

The functional scope of the tasks associated with this effort includes Program Management, IT Service Management, Service Desk, Information Assurance, Enterprise Architecture, Global Cable Plant, Enterprise Engineering Services and the Technical and Programmatic support required to transition/implement DoD provided Enterprise Services (e.g., DoD Enterprise Email and Enterprise SharePoint) on DISA's internal IT Enterprise.

The technical scope of the DESS requirement includes the full range of IT Services provided to the DISA end users and includes, but is not limited to, Office Productivity Applications, Internet and Intranet Access, Voice and Video over IP, Voice Over Secure IP (VOSIP), Information Services, Data Storage and Access to mission oriented databases, Access to applications maintained on non-DISA networks, Defense Red Switch Network (DSRN), Collaborative Services, Remote-Access and Teleworking support, Communications Security (COMSEC), Message Services, and Disaster Recovery Services (DRS).

Contract Type: The Government contemplates award of a multiple award indefinite delivery / indefinite quantity (IDIQ) contract with firm fixed-price, cost, and time & materials CLINs contract resulting from this solicitation.

Competition: This solicitation is set-aside for Small Business Administration (SBA) Certified 8(a) contractors. The requisite NAICS code for the acquisition is 541513 - Computer Facilities Management Services.

Questions & Comments: The Draft RFP HC1047-12-R-4013 is attached for industry review. The Government is posting the Draft RFP to entertain industry's questions and/or comments related to the forthcoming solicitation that will be posted to the Government Point of Entry (Fedbizopps.gov). All questions and/or comments must be received no later than Thursday, February 23, 2012 at 12:00PM EST. Any questions recieved after the cut off date may not be considered by the Government. All questions and/or comments must be submitted in writing via email, utilizing the Questions and Answers template (Attachment 16), to the cited Contract Specialist(s) and Contracting Officer. The Government's responses to industry questions and/or comments will be posted to Fedbizopps.gov. Fedbizopps.gov will be the sole repository for all information pertaining to this acquisition. No oral communication will be entertained.