DRFP QA - Final.pdf

HC1047-12-R-4013

Draft RFP Questions & Answers

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-001

Is DISA is able to provide information about current staffing levels for the operations and other task areas?

Task Orders

0001 - 0006

The Government’s acquisition strategy is to utilize a Performance Based Service

Acquisition (PBSA) approach. The

Government will focus on the outcome rather than a specific process and specific approach.

No N/A

T-002 How many people are currently performing this work?

N/A Refer to Question T-001. No N/A

T-003

Will all work, with the exception of remote work identified elsewhere in the Solicitation (i.e. 6.4.1.2), be performed at the FGGM location?

Task Order

0001, Para

6.4.1.2

No. Refer to Contract-level PWS

Paragraphs 3 and 5.

No N/A

T-004

Is it the intention of DISA to outsource it’s Service

Desk in its entirety under this Solicitation or is the

DISA requirement only for staff to augment its

Service Desk?

Task Order

0001, Para 5.2 No. Yes

TO 0001 Para

5.2

T-005

Although this requirement does not specify

Portfolio Management, please tell us how this requirement relates to Portfolio Management

(PfM) as practiced in the Department of Defense?

Task Order

0001, Para 5.7

Para. 5.7 provides an overview of the support required for the Transition of

Enterprise Services.

No N/A

T-006

Are the applications listed here to be used in performance of the requirement described in

6.2.4.1?

Task Order

0001, Para

6.2.4.3

The tools referenced in Para 6.2.4.3 are those currently in use.

No N/A

T-007

If different from those listed in 6.2.4.3, what monitoring application, if any, is currently in use to provide this reporting?

Task Order

0001, Para

6.2.4.1

Refer to Question T-006. No N/A

T-008

If a specific application is currently in use to accomplish this task, will DISA mandate its continued use by the contractor?

Task Order

0001, Para

6.2.4.1

The Government does not anticipate utilization of alternative software suites at this time.

No N/A

T-009 Are the applications listed here provided by the

Government?

Task Order

0001, Para

6.3.1.4

Yes. No N/A

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-010 Will these site surveys include those conducted on

OCONUS facilities? If so, where?

Task Order

0001, Para 6.4.1.2

Refer to Question T-003. No N/A

T-011

It is suggested that the agency acquire new skills including but not limited to CMMI and ISO. Will this be a requirement for contractors submitting a proposal to be CMMI and/or ISO certified upon contract award?

Section L.1 Refer to Section L.1. No N/A

T-012

The scope, as defined on page 2 reads: “The scope of the DISA IT Enterprise Support Services (DESS)

Performance Work Statement (PWS) encompasses the full range of mission support capabilities that are needed by the CIO to operate, maintain, and modernize DISA’s internal IT Enterprise.”

H.23 (page 38) a. reads “All DISA directorates and other components of the DISA IT Enterprise with requirements within the scope of the DESS contract may utilize this vehicle . . .”

Question: Please verify that the scope of the DESS vehicle is limited to support required for DISA’s

Internal IT Enterprise.

Contract-level

PWS, Para 3 -

Scope

H.23 -

Centralized

Ordering

Language revised throughout the solicitation to reflect that the work identified in the PWS will be performed at, or in support of, the DISA IT

Enterprise locations identified in

Section 5.0 of the PWS, in addition to

DISA supported activities to be identified at a later date.

Yes H.23, PWS

T-013

Please explain the Tier II Service Desk

Requirements further. The 1st para of 5.2 seems to imply all encompassing Tier II support but the second sentence says limited amount. Please clarify.

Task Order

0001, Para 5.2

Refer to Question T-004.

No N/A

T-014 Is the IA Team referenced in 5.3 a Government

Team or another contractor?

Task Order

0001, Para 5.3

The team referenced is currently composed of Government employees.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-015 To what extent does the Government have existing

Cable Plant documentation?

Task Order

0001, Para 5.4 Refer to Attachment 18. No N/A

T-016 How does the Government intend to provide Tier II support during regular duty hours?

Task Order

0001, Para

6.2.2

Tier 2 support will be provided by

Government employees during regular duty hours.

Yes TO 0001 Para

5.2

T-017

SLA 8.1 suggests that all end user requirements are valid and must be fulfilled. Is this correct? If not, what adjustment to the measurement accounts for invalid requests?

Task Order

0001, SLA 8.1

Requests are valid until proven otherwise and will be taken into consideration in the calculation.

Yes Threshold/AQL for SLA 8.1

T-018

Many of the SLAs depend on SOPs. In order to commit to meeting SLAs bidders will require a copy of each SOP referenced in the SLAs. Please provide.

Task Order

0001, Appendix B

Refer to Attachment 19 for the current

SOPs.

No N/A

T-019

Please provide the staffing level on the current contract for the scope of work requested in this task order.

Task Order

Refer to Question T-001. No N/A

T-020

Please provide the staffing level on the current contract for the scope of work requested in this task order.

Task Order

Refer to Question T-001. No N/A

T-021

Please provide the staffing level on the current contract for the scope of work requested in this task order.

Task Order

Refer to Question T-001. No N/A

T-022

The Knowledge Management Sample Task makes numerous references to SharePoint tasking.

However, the Application Management Sample

Task (subtask 10) also identifies responsibility for

SharePoint support. Is it the Government’s intent that SharePoint support could be provided to separate contractors if both tasks are not awarded to the same contractor?

Task Orders

0003 & 0004 Yes. No N/A

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-023

The Enterprise Architecture Sample Task includes IT

Service Management and Support (para 5.1) and

Information and Mission Assurance Support (para

5.2) within the scope of work for this sample task.

However these elements of scope are also required in other Sample Tasks (Atch 5 and Atch 2) as well.

Can the Government clarify the purpose of multiple sample tasks with overlapping scope?

Task Orders

0002, 0005 &

ITSM/IA/MA permeate all Task Orders to a certain extent and cannot be separated.

No N/A

T-024

Security Requirements:

PWS states the need for US Government SECRET level. Can we use Interim SECRET Level Cleared

Personnel?

Section C -

Security

Requirements

Interim clearances are permissible, although all personnel are required to obtain final clearance within 6 months of award. In addition, the contract-level clearance requirement will be revised to

TOP SECRET.

Yes

Section C -

Security

Requirements

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-025

The Proposal Organization table (Table 5.1 in the draft RFP) states that “Subfactor One –

Management Capabilities” is based upon RFP paragraph “Contract-level PWS.”

Question: Does this mean that the Management

Capabilities subfactor should be written corresponding to the PWS tasks found on page 25-

30/139 of the draft RFP (Section 4. Tasks To Be

Performed, including: Task Area 1 – Project

Management, Task Area 2 – Information

Technology Service Management, Task Area 3 –

Service Desk, Task Area 4 – Information Assurance

Incidents and Problems, Task Area 5 – DISA IT

Enterprise Cable Plant and Management, Task Area

6 – DISA Enterprise Architecture, Task Area 7 – DISA

IT Enterprise Solution Engineering and

Deployment)?

T-013a) Additionally, if yes, should any other PWS sections be used to complete this subfactor (from the Operations Task Order or other

5 Sample Task Orders)?

T-013b) Additionally, if no, on what should the Management Capabilities subfactor be written?

Section L -

Table 5.1

The Offeror shall utilize Section L -

Instructions to Offerors, Para 6.2 to determine the methodology for responding to the Management Capabilities subfactor.

T-026

Although the Program Management Plan and

CONOPS for the Operations Task Order and other 5

Sample Task orders are due within 30 days of contract award, can the Government please confirm whether the Program Management Plan and CONOPS for the Management Capabilities subfactor are due with proposal submission?

Section L;

L.6.2.2.5 &

L.6.2.2.6, TO

0001 6.1.2 &

6.1.3

Refer to Appendix A of the Contract-level

PWS.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-027

For the Operations Task Order and the Sample Task

Orders, the Government states that the offeror’s proposal shall include: the methodology, processes and procedures that demonstrates the offeror’s capability to understand and implement industry-proven-best-practices or acceptable-levels – of – performance (ALPs); recommendations on outcome-based deliverables that would be required in the contract which shall provide evidence of achieving ALPs; the support that meets or exceeds the performance standards set forth in the Quality Assurance Surveillance Plan.

Question: Should the offeror provide a classical technical section where each element of the

Specific Tasks (found in section 6. Specific Tasks, or section 5. Scope, within each Sample Task Order) is addressed, or does addressing the above satisfy the requirement for the Government to adequately evaluate each offeror’s ability to perform on the

Task Order?

L.6.2.2.6

Each Offeror will need to follow the instructions outlined in Section L of the RFP for proposal submission. Proposals will be evaluated per Section M.2.

No N/A

T-028

Is each proposal submission limited to 5 past performances total (with at least one from the prime, and up to two each from significant subcontractors up to 4)? Or is each proposal submission limited to 5 past performances from the prime plus up to two from each significant subcontractor (for a total of up to 9)?

L.6.3.3

The maximum number of Past

Performance submissions is limited to 5 total.

No N/A

T-029

DISA currently uses Remedy, DEMI, and RITS for incident management, change management, and service request management. Will DISA entertain alternative solutions to these systems?

Task Order

0001, Para

6.5.1.6 &

6.5.2.8

Refer to Question T-008. No N/A

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-030

The description of the labor category requirements appear to be dated and insufficient for the needs of

DISA. As an example, on page 4 the technical requirement for the Computer Help Desk Specialist

II is DOS and Windows NT which no longer exit.

Similarly, page 19 identifies that the Network

Engineer must be certified in Banyan, Novell, or NT which are also technologies no longer in existence or not used by DISA.

Attachment

14 – Labor

Category

Definitions

Attachments 13 & 14 will be updated. Yes Attachments 13

& 14

T-031

Comment/Question: There are numerous subtask items that are “As directed by the government”.

Does the government intend to make these task

T&M or CPFF based? As written these tasks do not align well with a fixed price structure.

Task Order

0001, Numerous

Locations

Including

6.6.1.1

The Government anticipates a hybrid contract type of FFP and CPFF CLINs for

Task Order 0001. See Attachment 13.

No N/A

T-032

Is the scope of the Tier II afterhours support inclusive of all service technologies (desktop, server, network) or confined only to Tier II desktop support?

Task Order

0001, Para

Language revised to state All Enterprise service technologies.

6.2.2

T-033

The following tasks are designated at Tier III

Services. Should these be Tier II Services? Upgrade operating systems, install software applications, install new desktop/laptop workstations, reconfiguring existing PCs/Laptops for new users, reimage existing PCs/Laptops, and integrate desktop applications into DISA IT Enterprise workstations

Task Order

0001, Para

6.2.3.5

No, refer to Para 3 of the Contract-level

PWS.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-034

This section identifies that the contractor is required to perform critical/emergency Tier III system administration tasks with the example provided performing server reboots. Is this activity a contractor responsibility only for outage situations or does the government consider all server reboots a Tier III function?

Task Order

0001, Para

6.2.3.8

The Contractor will be responsible for after hours outages.

Language revised to “Perform critical/emergency Tier III system administration tasks, as directed by the

Government to keep systems running (e.g., maintain 24x7x365 availability). “

Yes TO 0001 Para

6.2.3.8.

T-035 The SLAs outlined for Task Order 0001 do not map back to specific tasks.

Task Order

0001, Appendix B

The performance levels specified in the

SLAs provide the minimum acceptable quality level for work performed under all task areas of Task Order 0001.

No N/A

T-036 There is no reference to the weighting of the SLAs as outlined in the table in the document.

Task Order

0001, Appendix B

SLA weighting will be identified in the Final

RFP Incentive Fee Plan.

Yes

Incentive Fee

Plan

T-037 The weighting of each SLA group is equal to 100% for a total of 1000% for all. Is this correct?

Task Order

0001, Appendix B

Refer to Question T-036. No N/A

T-038 What is the definition of deficiency under this SLA?

Task Order

0001, Appendix B, 10.1.

Failure of Task Order Program Manager to meet the performance requirements specified in the Task Order within the resources under the PM’s control.

Yes

Task Order

0001, Appendix

B, 10.1

T-039

The contractor is required to provide within 30 days all the items listed in Section 6.2. Many of the sections listed ask for assistance or for performing functions that will go beyond 30 days. Should this

30 day or less requirement be dropped?

Task Order

0002, Para 6.2

The 30 day language has been removed from Section 6.2. Deliverable due dates are specified in the Deliverables table in

Appendix A.

Yes

Deliverables

Table, TO 0002, Para 6.2

T-040 Is the annual training referred to for all DISA employees and DISA Support Contractors?

Task Order

0002, Para

6.2.10.2

The Contractor is required to meet all training requirements specified by DoD

8570.

Yes TO 0002, Para

6.2.10.2.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-041 This is a repeat of section 6.3.7.12

Task Order

0002, Para

6.3.7.23

Duplication, Para 6.3.7.23 has been removed.

Yes

TO 0002, Para

6.3.7.23

T-042 Task 7.2.5 has required completion dates of Sep

30th, 2011

Task Order

0004, Page 18 Deliverables table updated. Yes

[Previously The

Deliverables

Table Under 9.;

Moved to

Appendix A];

TO 0004 Table

REF 7.2.5

T-043 Task 7.2.11 has a completion requirement of 1st Qtr

FY11

Task Order

0004, Page 21 Refer to Question T-042. Yes

[Previously The

Deliverables

Table Under 9.;

Moved to

Appendix A];

TO 0004 Table

REF 7.2.11

T-044

Much of what is written in the TO describes DISA IT

Service Management initiatives and defines terms.

Would it be possible to define the workload in a greater level of detail?

Task Order

Any additional historical data that the

Government has will be provided with the

Final RFP.

Yes Sec J; TO 0005

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-045

Presuming that there is an incumbent performing the work in the Sample Task Orders, could the

Government provide the PWS or SOW and contract number for each of the sample task orders for which there is an incumbent? We recommend that detailed information is provided for the Sample

Task Orders as the Government is providing for

Task Order 0001.

Section J, RFP

Attachments

Contractor’s interested in the receiving the current PWS/SOWs for existing efforts will need to submit a FOIA request to the DISA

FOIA office.

The existing contract numbers are as follows:

Task Order 0001 - HC1047-09-D-0001

Task Order 0002 - HC1028-08-D-2023-VC10

Task Order 0003 - HC1028-08-D-2015-VC20

Task Order 0004 - HC1047-10-F-0044

Task Order 0005 - HC1028-11-F-0284

Task Order 0006 - HC1047-09-F-4106

Yes All Task Order

PWS's

T-046

Can the Government provide historical data for each of the Sample Task Orders that indicates the level of effort or workload for each Sample Task

Order? The RFP requires pricing for each of the

Sample Task Orders and provided some historical data for Task Order 0001 only.

Section J, RFP

Attachments

Historical data will be provided in Sec. J of the Final RFP.

Yes All Sample Task

Orders

T-047

Can the Government specify the Due Dates for

Deliverables 9 through 34? No due dates were given for Deliverables 9 through 34.

Task Order

0003, Para 10, Delivery

Schedule

The Due Date column will be populated in the Final RFP.

Yes

[Previously The

Table Under

10.; Moved to

Appendix A];

TO 0003

Deliverables

Table

T-048 Does the Government intend to schedule site visits for potential Offerors?

N/A

Yes, for the Ft Meade Headquarters facility only. The date and time will be specified on FBO.

Yes Section A -

Executive

Summary

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-049

What is the number of seats at each field site? In order to properly estimate number of Tier II and

Tier III personnel this information is needed. This information could be provided as part of the attachments in Section J of the RFP

Task Order

0001, Paragraph 7, Place of

Performance

This information will be provided in Sec. J of the Final RFP.

Yes

Sec. J

T-050

Some of the Labor Categories specify education requirements and others do not (for example, no education requirements are specified for the LAN

Administration labor category). We recommend standardizing the labor category descriptions to be functional in nature, describing the capabilities required and years of experience without specifying degree requirements, except for critical certifications that may be required in certain areas

(e.g., DoD 8570 Information Assurance certifications).

RFP

Attachment

14, Labor

Categories

Refer to Question T-030 No N/A

T-051 Will DISA CSD Enterprise Support be included within the scope of this procurement?

Contract-level

PWS, Para 3

Refer to Question T-012.

T-052

Is the overall intent to have multiple contractors providing each sample task (i.e. Sample Task 0001, 0002, 0003, etc) separately, independently with clear lines of delineation and responsibility?

PWS, Page 3, Tasks to be

Performed

Yes, the task orders are designed such that separate contractors could perform.

No N/A

T-053

Is there a requirement for an off-site contractor location for any future tasks not currently stated in the RFP?

PWS Page 5, Administrative

Requirements

- Place of

Performance

There is currently no requirement for an off-site contractor location.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-054

Is there a requirement for an off-site contractor location within ANY of the sample tasks? If so, to what extent and within what sample task and task order? (e.g. Task Order 0002- Task XYZ)

PWS Page 5, Administrative

Requirements

- Place of

Performance

Refer to Question T-053. No N/A

T-055

Can the Government provide historical data for each of the Tasks within Sample Task 0001 that indicates the level of effort or workload? The RFP requires total pricing for Task Order 0001 and provided some historical data for portions of the tasks required.

Requesting information for:

• Task 3- Information Assurance- e.g. number of packages reviewed, average number of

CCRI assessments conducted, etc

• Task 4- Cable Plant Management Support-e.g. average number of re-engineering and change requests, etc

• Task 5- Enterprise Architecture- e.g.

technical info on current Project Server implementation, etc

• Task 6- Solution Engineering Deployment -e.g. estimated number of yearly technology insertions, current level of effort for

AV/VTC request, etc

• Task 7- Transition to Enterprise Services-e.g. which enterprise service offerings outside of JEE, etc

Task Order

Refer to Question T-044. Yes Sec. J

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-056 Please confirm key staffing requirement for overall

IDIQ and each Sample Task.

RFP

Attachment

14, Labor

Categories

Refer to Question T-001 No N/A

T-057

Can the Government specify the Due Dates for

Deliverables 9 through 34? No due dates were given for Deliverables 9 through 34.

RFP

Attachment 3, Sample Task

Order 3, Knowledge

Management

Support

Services, Paragraph 10, Delivery

Schedule

Refer to Question T-047 No N/A

T-058

What page count limits will be specified for Task

Order 0001 and the Sample Task Orders in the RFP?

The Task Orders in the RFP have many requirements and RFP Paragraph H.21b(4) indicates task order technical proposal will be typically 10 pages but requires extensive content areas to be addressed in the Technical Proposal including an

IMS?

RFP Paragraph

H.21b(4), Technical

Proposals

Page Limitations will be specified in Section

L of the Final RFP. H.21b(4) does not apply to this RFP. This section is for the purpose of future Fair Opportunity competition.

No N/A

T-059

What is the number of DISA IT Enterprise Users and

Field Office System Administrators at each field site? In order to properly estimate number of Tier

II and Tier III personnel this information is needed.

This information could be provided as part of the attachments in Section J of the RFP

Task Order

0001, Paragraph 7, Place of

Performance

Refer to Question T-049

System administrators are either

Government, Contractor, or Military.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-060

Some of the Labor Categories specify education requirements and others do not (for example, no education requirements are specified for the LAN

Administration labor category). We recommend standardizing the labor category descriptions to be functional in nature, describing the capabilities required and years of experience without specifying degree requirements, except for critical certifications that may be required in certain areas

(e.g., DoD 8570 Information Assurance certifications).

RFP

Attachment

14, Labor

Categories

Refer to Question T-030 No N/A

T-061 Is a Weekly Tier I Trend Analysis Report currently in use? Or is this a new requirement?

Task Order

0001, Task

6.2.1.10

The requirement for the Operations Task

Order will be a weekly Tier I Trend Analysis

Report as specified in the List of

Deliverables.

Yes

TO 0001

Deliverables

Table

T-062 How is the Weekly Tier I Trend Analysis Report developed and populated?

Task Order

0001, Task

6.2.1.10

Refer to the list of deliverables in Appendix

A of Task Order 0001, Approved Contractor

Format; Based on Government defined parameters.

No N/A

T-063 How is the DISA IT Enterprise Knowledge base being populated and leveraged now?

Task 0001

Order, Task

6.2.1.11

Population of Knowledge Base is the responsibility of the incumbent contractor and available to DISA users through a desktop shortcut.

No N/A

T-064 Are there existing Weekly Tier II or Tier III Trend

Analysis Reports?

Task Order

0001, Tasks

6.2.2 and

6.2.3

The requirement for the Operations Task

Order will be a weekly Tier II Trend Analysis

Report as specified in the List of

Deliverables.

Yes

TO 0001

Deliverables

Table

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-065

Attachment 23 ITOC Responsibility Matrix states that all Tier II 24x7x365 is the government responsibility. Sample Task 0001, Task 6.2.2 states the new contractor requirement for afterhours and weekend/holiday schedule support. Please confirm this is a new requirement.

Task Order

0001, Task

Tier 2 support will be provided by

Government employees during regular duty hours.

Yes TO 0001 Para

5.2 and

Attachment 23

T-066

Please confirm the afterhours and weekend/holiday schedule for required Tier II services- e.g. days/times/hours.

Task Order

0001, Task

6.2.2

After Hours will be defined in the Final RFP.

Yes

TO 0001 Para

6.2.3.8, Copy language here to Tier II also.

T-067

Please confirm the 8x5 daytime, standard hours schedule for government Tier II responsibility, e.g.

days/times/hours.

Task Order

0001, Task

Refer to Question T-066.

T-068

Please confirm metrics, workload, average calls, and types of calls for afterhours, weekend/holiday

Tier II services.

Task Order

0001, Task

6.2.2

SLAs for after hours Tier II support will be provided in the Final RFP.

Yes

TO 0001 SLA

Table

T-069

Please confirm expectation of SLAs within the contractor Tier II afterhours, weekend/holiday services assuming government retains responsibility for 8x5 standard workweek

Task Order

0001, Task

Refer to Question T-068. No N/A

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-070

What is the status of the current IT Enterprise

Event Management SOP? How will it be used in execution?

Task Order

0001, Task

6.2.4.5

Refer to Attachment 19. Yes

T-071

There seems to be a discrepancy between services required in Sample Task 0001 Task 6.4 Cable Plant

Management and Attachment 23 ITOC

Responsibility Matrix. Please confirm contractor responsibilities and contractor services required within Task 6.4.

Task Order

0001, Task 6.4

Verbiage discrepancies between the Task

Order 0001 and Attachment 23 will be addressed in the Final RFP.

Yes TO 0001 Para

6.4.1

T-072

Which ITIL practices are being used currently for network monitoring and solution engineering tasks?

N/A

The Government currently has a performance-based, firm-fixed price contract.

No N/A

T-073

Are there any SLAs currently for IA, EA, cable plant management, solution engineering/deployment and transition to enterprise services tasks?

N/A SLAs for Task Orders 0001 – 0006 will be provided with the Final RFP.

No N/A

T-074

Is Tier III IT engineering support anticipated for IT

Operations outside of currently defined standard operations? i.e. special projects/deployments and workload surge requests

Task Order

0001, Task

6.2.3

Yes. No N/A

T-075

Please specify the type and nature of Tier I support provided to the DISA Field Office System

Administrators.

Task Order

0001, Task

6.2.1.1

Refer to Attachment 22. Yes

T-076

Section 2 states that “areas of operational responsibility for the DISA IT enterprise are clearly delineated as either government or contractor”.

How is this defined and will this be included in the

Final RFP?

PWS, Section

Refer to Attachment 23.

T-077

PWS, Section 2, states that “the enterprise supports over 8200 users worldwide” how was this number derived and does it include both SIPRNet and

NIPRNet?

PWS, Section

The 8200 users include SIPRNet and

NIPRNet.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-078

PWS, Task Area 6 – DISA IT Enterprise Architecture -states that “DISA IT Enterprise Architecture shall include but not be limited to”; what other activities might be included?

PWS, Task

Area 6

Enterprise Architecture requirements are defined at the Task Order level.

No N/A

T-079

PWS, Task Area 6 – DISA IT Enterprise Architecture -

What type of support is required in each of the functions identified? What metrics can be provided so that the cost can be adequately estimated?

PWS, Task

Area 6 Refer to Question T-078. No N/A

T-080 What are core hours for Tier 1 Support Desk?

Task Order

0001, Section

6.2.1

The language will be clarified to state requirements / SLAs in Sec. 6.2.1 are required 24x7x365.

Yes TO 0001, Para

6.2.1

T-081 What level of support is expected outside of core hours? Full Time On Site or On Call after hours?

Task Order

0001, Section

6.2.1

SLAs are a 24x7x365 requirement. No N/A

T-082 What is expected call volume for core hours? (Per day/week/month)

Task Order

0001, Section

6.2.1

Reference Attachment 25 for historical data.

No N/A

T-083 What is expected call volume for non-core hours?

(Per day/week/month)

Task Order

0001, Section

6.2.1

Reference Attachment 25 for historical data.

No N/A

T-084 Is the service desk responsible for calls only at Fort

Meade or does this include all remote sites?

Task Order

0001, Section

6.2.1

All DISA IT Enterprise sites. No N/A

T-085 What is the average daily call volume?

Task Order

0001, Section

6.2.1

Reference Attachment 25 for historical data.

No N/A

T-086

What system is currently being used to track calls and incidents? Is there a plan to upgrade or replace the system with a fully ITSM compliant product?

Task Order

0001, Section

6.2.1

Remedy.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-087 Is any Tier 2 Support expected during core hours or only outside of After Hours and Holidays?

Task Order

0001, Section

6.2.2

Refer to Question T-016. No N/A

T-088 Is on-site support expected at remote locations or is this phone support?

Task Order

0001, Section

6.2.2

The Offeror shall identify, in their technical/management proposal, their plan to satisfy the requirements identified in

Section 6.2.2.

No N/A

T-089 Is this on-call support or full time (PFD present for duty)?

Task Order

0001, Section

6.2.2

Refer to Question T-088. No N/A

T-090 Does this support include all remote sites?

Task Order

0001, Section

6.2.2

Refer to Question T-088. No N/A

T-091 What is expected call volume for these time periods? (Per day/week/month)?

Task Order

0001, Section

6.2.2

Reference Attachment 25 for historical data.

No N/A

T-092 What are the core hours?

Task Order

0001, Section

6.2.3

The requirements / SLAs in Sec. 6.2.3 are

24x7x365.

No N/A

T-093 Is this on-call support or full time (PFD present for duty) outside of core hours?

Task Order

0001, Section

6.2.3

Refer to Question T-092. No N/A

T-094 What is the expected number of incidents? (Per day/week/month)

Task Order

0001, Section

6.2.3

Reference Attachment 25 for historical data.

No N/A

T-095 Who is responsible for the administration and maintenance of the Event monitoring systems?

Task Order

0001, Section

6.2.4

Language will be revised in Sec. 6.2.4. Yes

6.2.4.3

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-096

If the government is responsible for day to day administration and maintenance of the DISANet

Enterprise Servers and infrastructure, who is responsible for identifying events that should be monitored and responded to? If this is a joint responsibility, how well is that performed today?

Task Order

0001, Section

6.2.4

This process shall be identified by the

Contractor in the Deliverable for Subtask

6.2.4.11.

No N/A

T-097

Problem Management Support is included in the

Task Title but there is no detail on what is expected for Problem Management. What is expected for

Problem management?

Task Order

0001, Section

6.3, Task 3

Language will be revised in Sec. 6.3 to change the title of 6.3.1 to 6.3 and revise

6.3.1 to Information Incident Support.

Yes TO 0001 Para

6.3; Para 6.3.1

T-098 What is the expect rate of IAVAs? (Per day/week/month)

Task Order

0001, Section

6.3.2

DISA cannot forecast the number of IAVAs to be issued in the future. IAVAs are issued by USCYBERCOM.

No N/A

T-099 Do personnel require a level of certification to perform Penetration Testing?

Task Order

0001, Section

6.3.5.4

All personnel performing Information

Assurance must possess the appropriate certifications IAW DoDI 8570.

Yes TO 0001 Para

6.3.5.4

T-100

Does this Testing need to be performed at Fort

Meade, National Capital Region, CONUS, &

OCONUS?

Task Order

0001, Section

6.3.5.4

All DISA IT Enterprise sites. No N/A

T-101 Does Penetration Testing include physical access to remote locations?

Task Order

0001, Section

6.3.5.4

Yes, the language will be clarified in the

Final RFP.

Yes

TO 0001 Para

6.3.5.4

T-102 Does Penetration Testing include testing from the

Internet? (outside of DISANet)

Task Order

0001, Section

6.3.5.4

Yes, the language will be clarified in the

Final RFP.

Yes N/A

T-103 Does Penetration Testing include testing from

DISANet workstations and servers?

Task Order

0001, Section

6.3.5.4

Yes, the language will be clarified in the

Final RFP.

Yes

N/A

T-104

Is cable plant analysis and site survey visits required outside of Fort Meade (National Capital Region, CONUS, OCONUS.)?

Task Order

0001, Section

6.4 Task 4

Yes, the language will be clarified in the

Final RFP.

N/A

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-105

Is cable plant installation and maintenance required outside of Fort Meade (National Capital Region, CONUS, OCONUS.)?

Task Order

0001, Section

6.4 Task 4

Yes, the language will be clarified in the

Final RFP.

Yes

N/A

T-106 How many assets are included?

Task Order

0001, Section

6.5.2

Task Order 0001 Sec. 3 provides background information on the number of users, servers, and global locations for the

DISA IT Enterprise.

No N/A

T-107 How many Configuration Items (CIs) are included?

Task Order

0001, Section

6.5.2

Refer to Question T-106 No N/A

T-108 What type of assets (workstations, servers, routers, switches, firewalls, printers, etc)?

Task Order

0001, Section

6.5.2

Refer to Question T-106 No N/A

T-109 How many reports are required and what is their frequency?

Task Order

0001, Section

6.5.2

Deliverable Table updated. Yes

TO 0001 Para

6.5.2.3; Para

6.5.2.4; Para

6.5.2.5

T-110 Are ad-hoc reports included?

Task Order

0001, Section

6.5.2

Deliverable requirements, due dates, and frequency are specified in the Task Order

0001 - Appendix A, Deliverables table.

No N/A

T-111

Will the Government be developing or performing any reports or is contractor required to develop and report on any type of query and report?

Task Order

0001, Section

6.5.2

Refer to Question T-110. No N/A

T-112

Does “daily operation of business tools” mean just keeping the tool operating for its users or does this include “operations” tasks as described by ITIL and eTOM?

Task Order

0001, Section

6.5.2.8

This process shall be identified by the

Contractor in the Deliverable for Subtask

6.5.2.9.

No N/A

T-113

Is contractor expected to manage individual projects or execute assigned tasks (activities) that the government manages?

Task Order

0001, Section

6.6 Task 6

The Contractor is responsible for managing and executing assigned tasks. The

Government monitors the Contractor’s performance IAW the QASP.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-114

Is contractor expected to provide resources and perform tasks on projects that they do not manage?

Task Order

0001, Section

6.6 Task 6

Refer to Question T-113. No N/A

T-115 How many projects are expected?

Task Order

0001, Section

6.6 Task 6

Reference Attachment 25 for historical data.

No N/A

T-116 What is the complexity of the projects (ex. Define

High, Med, Low?)

Task Order

0001, Section

6.6 Task 6

Reference Attachment 25 for historical data.

No N/A

T-117 What is the expected duration of the projects?

Task Order

0001, Section

6.6 Task 6

Reference Attachment 25 for historical data.

No N/A

T-118 What metrics will be provided to adequately identify the level of effort?

Task Order

0001, Section

6.6 Task 6

The Government does not intend to provide level of effort information because the Government has used performance-based, firm-fixed price contracts and does not track or monitor Human Resource staffing levels.

No N/A

T-119 Is there a base level of support (FTE) required?

Task Order

0001, Section

6.6 Task 6

Refer to Question T-001. No N/A

T-120

If this base level of support is exceeded, what mechanisms exist to increase the LOE to support additional projects?

Task Order

0001, Section

6.6 Task 6

Refer to Question T-001. No N/A

T-121

Does the government currently use a standard project management discipline such as “PMI

PMBOK” to manage and execute projects? If so, how effective is that process?

Task Order

0001, Section

6.6 Task 6

PMI PMBOK is not a requirement of this

RFP.

No N/A

T-122 Do projects require travel outside of Fort Meade

(National Capital Region, CONUS, OCONUS.)?

Task Order

0001, Section

6.6 Task 6

All DISA IT Enterprise sites. No N/A

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-123 How much travel is expected?

Task Order

0001, Section

6.6 Task 6

Reference Attachment 25 for historical data and the Government will provide estimated travel and ODC figures for all

TOs.

Yes

All TOs; Travel;

Attachment 13

- CLIN Structure

T-124 How many workstation images are expected to be created?

Task Order

0001, Section

6.6 Task 6

Reference Attachment 25 for historical data.

No N/A

T-125 How often are workstation images expected to be updated?

Task Order

0001, Section

6.6 Task 6

Reference Attachment 25 for historical data.

No N/A

T-126 Are tablet devices (iPad, Droid, smartphone etc) expected that would require tablet images?

Task Order

0001, Section

6.6 Task 6

See technology insertion requirements in

Sec. 6.6.3.

Yes

TO 0001 Para

6.6.3

T-127 Does solution engineering include any code development (other than scripts or batch files)?

Task Order

0001, Section

6.6 Task 6

Yes, see requirement detailed in Sec. 6.6.3. No N/A

T-128 How many components are there that require subject matter experts (SME)?

Task Order

0001, Section

6.6.3

Refer to Question T-106.

T-129 Are SMEs required full time or only when a technical problem arises?

Task Order

0001, Section

Refer to Question T-001.

T-130 How many enterprise services exist and what specifically are they?

Task Order

0001, Section

6.6.3

Refer to Question T-106. No N/A

T-131 How many desktop applications are expected at contract start?

Task Order

0001, Section

6.6.3

Refer to Question T-106. No N/A

T-132 How often are new desktop applications expected to be needed?

Task Order

0001, Section

6.6.3

DISA cannot forecast the number of new desktop applications that will be required in the future.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-133 How many Enterprise applications are expected at contract start?

Task Order

0001, Section

Refer to Question 132.

T-134 How often are Enterprise applications expected to be needed?

Task Order

0001, Section

Refer to Question 132.

T-135 What are the known expected additions to

Enterprise applications?

Task Order

0001, Section

6.6.3

DISA is in the process of transitioning to

Enterprise E-Mail and Enterprise

Sharepoint. DISA cannot forecast the number of future requirements.

No N/A

T-136 How many workstation images are expected to be created?

Task Order

0001, Section

6.6.3

DISA cannot forecast the number of workstation images that will be required in the future.

No N/A

T-137 How often are workstation images expected to be updated?

Task Order

0001, Section

6.6.3

DISA cannot forecast the frequency of workstation images that will be required in the future.

No N/A

T-138

Will contractor be responsible for maintaining the content of directory services like Active Directory

(Operational tasks as defined by ITIL and eTOM)?

Task Order

0001, Section

6.6.3

No. Active Directory content is administered by the Government.

No N/A

T-139 How many conference facilities are supported?

Task Order

0001, Section

6.6.6

The Government has revised the document.

Yes TO 0001

T-140 How many conferences are expected? (Daily, Weekly Monthly)

Task Order

0001, Section

6.6.6

The Government has revised the document.

Yes TO 0001

T-141 Do the conference facilities include

Teleconferences across SIPR, NIPR and JWICS?

Task Order

0001, Section

6.6.6

The Government has revised the document.

Yes TO 0001

T-142

Where are the conference facilities located (Fort

Meade, National Capital Region, CONUS, OCONUS.)?

Task Order

0001, Section

6.6.6

DISA Headquarters at Ft. Meade, MD

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-143 Is travel expected to service or operate VTC facilities?

Task Order

0001, Section

6.6.6

No

T-144 Is on-site service expected at remote sites?

Task Order

0001, Section

6.6.6

Refer to Question 142. No N/A

T-145 What are the Core Hours for VTC operations?

Task Order

0001, Section

6.6.6

VTC supports a global DISA mission. As such, there are no core hours.

Yes

To 0001 Para

6.6.6

T-146 Is service for VTCs expected 24/7/365?

Task Order

0001, Section

6.6.6

Refer to Question T-145. No N/A

T-147 Are technicians and/or VTC operators expected at each VTC event or only at specific events?

Task Order

0001, Section

6.6.6

All VTC events. No N/A

T-148

Are technicians and/or VTC operators expected to be available for phone consultations or on-site when issues arise during VTCs?

Task Order

0001, Section

6.6.6

Refer to Question T-147. No N/A

T-149

Is a new system required to schedule VTC events or will existing systems that schedule conference rooms be used?

Task Order

0001, Section

6.6.6

The Government does not anticipate utilization of alternative software suites at this time.

No N/A

T-150 Is contractor expected to clean up VTC facilities after an event and prepare it for the next event?

Task Order

0001, Section

6.6.6

Janitorial Services are not a requirement No N/A

T-151 How many people require training?

Task Order

0001, Section

6.6.6

The Government has revised the document.

Yes TO 0001

T-152 How often should training be conducted?

Task Order

0001, Section

6.6.6

The Government has revised the document.

Yes TO 0001

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-153 What skills are expected to be taught (technical operator, casual operator)?

Task Order

0001, Section

6.6.6

The Government has revised the document.

Yes TO 0001

T-154 How many applications/services are expected to be transitioned from DISANet to Enterprise Services?

Task Order

0001, Section

6.7

Refer to Question T-135. No N/A

T-155 Have any applications/services been identified for transition to Enterprise Services?

Task Order

0001, Section

6.7

Refer to Question T-135. No N/A

T-156 What services are expected for the enterprise?

Task Order

0001, Section

6.7.2

Refer to Question T-135. No N/A

T-157 How many Services require training for the users?

Task Order

0001, Section

6.7.2

Refer to Question T-135. No N/A

T-158 How many different training courses are required?

Task Order

0001, Section

6.7.2

Refer to Question T-135. No N/A

T-159 How often are training courses required?

Task Order

0001, Section

6.7.2

The frequency of training courses will be determined by the number of Enterprise

Applications and Services.

No N/A

T-160 How many users require each kind of training?

Task Order

0001, Section

6.7.2

The number of users requiring training will be determined based upon the complexity of the Enterprise Applications and/or

Service being implemented.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-161

Will the Government identify or provide a summary description (format or table) for the contractor to use in their submission?

Section L

Para

L.6.4.2.1.3

No standardized format will be provided.

The referenced paragraph states that the

Contractor will “Provide a summary description of your standard estimating system or methods for the Cost CLINs.

Also, identify any deviations from your standard estimating procedures in preparing this proposal volume. Indicate whether you have Government approval of your system and, if so, provide evidence of such approval.”

No N/A

T-162 Does the Government require all contractors to be minimally ITIL3 certified ?

Section

M.M.2.1 No No N/A

T-163

Will the Government provide additional scoring clarification for Technical, Management and Cost

(subfactors 1, 2 and 3) areas ?

Section M

M.2.2

The Government is not utilizing a numerical scoring system or a ranking system. Refer to Section M - Evaluation Factors for

Award.

No N/A

T-164

What is the highest level of security clearance(s) required by the contractor to meet TO Para 5.2 and

5.3 requirements ?

Task Order

0001, Para 5.2 – 5.3

The highest level of clearance required for

Task Order 0001 is TOP SECRET.

No N/A

T-165

Is the contractor allowed to introduce or propose

COTS (already JITC-approved) to meet these requirements ?

Task Order

0001, Para 6.2.1 thru 6.2.3

Refer to Question T-008. No N/A

T-166

Is the Government expecting the contractor to outline a LCM program with a forecast of five (5) years only ? Will the LCM program include a two

(2), three(3) and five (5) year program ?

Task Order

0001, Para 6.5.3.2

Language clarified to state the LCM program will forecast 5 years.

Yes

6.5.3.2.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-167

Does the Government (DISA) have a centrally located MCU farm supporting VTCs for VTC interface and proposals, or are numerous suites independent and locally supported by individual

TCF facilities ?

Task Order

0001, Para 6.6.6.1

The Government has revised the document.

Yes TO 0001

T-168

Will the contractor be expected to certify (CISSP) on the PVS and will the contractor be required to travel to other locations (all 39 listed) to perform network vulnerability scans

Task Order

0002, Para 6.2.7.4

No. No N/A

T-169

Does the Government expect the contractor to develop a LCM for software implementation over a five year period only ? Will the software LCM program include a two (2), three (3) and five (5) year program ?

Task Order

0003, Para 6.1.16

Language clarified to state the LCM program will forecast 5 years.

TO 0003 Para

6.1.16

T-170

What in-place Government program is provided to the contractor to perform audits and ensure

ISO/IEC 2000 standards for IT Service Management have been met by agencies ?

Task Order

0005, Para 6.2.2

None. No N/A

T-171

Is the contractor encouraged to bring a

Government-approved (JITC certified) solution to meet requirements for an enterprise QMS or is a system already in place the contractor will administrate ?

Task Order

0005, Para 6.2.3

There is no system in place. The

Government has identified a requirement and is looking to industry to propose a solution.

No N/A

T-172

Does the Government already have a “cloud solution” to ITSMO management ? Is the

Government willing to implement a “cloud solution” for ITSMO if one does not exist ?

Task Order

0005, Para 6.2.4

There is no solution in place. The

Government has identified a requirement and is looking to industry to propose a solution.

No N/A

T-173

Is the Government willing to accept proposals for the DISA IT Enterprise that include “cloud computing”, esp. as it pertains to database management, IAVA certification results, etc. ?

N/A

The Government has identified a requirement and is looking to industry to propose a solution.

Question

Technical / Management

Questions / Comments RFP Reference Government Response

RFP

Change

Required

(Y/N)

Location of

Change

T-174

Will the Government entertain proposals in developing the data and services strategy models and incorporates DITPR, DARS, EMASS and GTG into one common secure platform assessable by all users of each independent system ? In turn, will the

Government entertain proposals that incorporates all systems into a “cloud storage” strategy for use world-wide ?

Task Order

0006, Para 5.3.3.2

Refer to Question T-173. No N/A

T-175

Is the Government currently using a SANS system for DB management of the DISA EA Repository and

Architecture Management ?

Task Order

0006, Para 5.3.6

No.

Question

Past Performance Questions / Comments

RFP

Reference Government Response

RFP Change

Required

(Y/N)

Location of

Change

PP-001

If a Joint Venture (JV) is in fact the offeror should not any member of the JV’s past performance to be considered to be the past performance of the

Offeror? Section L states “The information submitted shall reference the Offeror’s past performance, rather than past performance of the

Offeror’s teaming partners, joint venture partners, and/or significant subcontractors.“

L.6.3.3

The language will be revised to state that the

Government will consider the Past

Performance of any member of the Joint

Venture's partners.

Yes Sec. L; Sec. M

PP-002

Recent and Relevant Contracts requires no more than 5 references from the prime. Is there a minimum number of references required from the prime?

L.6.3.3

There is no minimum number of efforts that are required from the prime contractor. In accordance with FAR 15.305(a)(2)(iv), “In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available, the offeror may not be evaluated favorably or unfavorably on past performance.”

No N/A

PP-003

How does the Government plan on evaluating the

“existing” contractor for past performance(s) on an

“existing” IDIQ portion of this contract if each IDIQ is executed 12 months thereafter ? Contractor performance evaluations are stipulated as once per

12 months IAW DRFP. Will each IDIQ be awarded past the 12-month period (i.e. Task Orders #0002, 0003, 0004, 0005, etc.) ?

Section H, Para

H.16(a)

The basic ID/IQ contracts will have a one-year period of performance with four (4) one-year option periods for a total of five (5) years.

Individual Task Orders will be competed amongst the ID/IQ contract holders utilizing

Fair Opportunity procedures outlined at FAR

16.505(b) or DFARS 216.505-70(b)(1) and

216.505-70(b)(2). The KO will provide all awardees a “fair opportunity” to be considered for each order in excess of $2,500, unless one of the exceptions at FAR

16.505(b)(2) applies.

Past performance will be assessed at the Task

Order level. If placed on a competitive basis, Question

Past Performance Questions / Comments

RFP

Reference Government Response

RFP Change

Required

(Y/N)

Location of

Change past performance on earlier task orders awarded under this IDIQ will be considered in later task order awards. See DFARS 216.505-

70(d).

Question

Cost / Price

Questions / Comments

RFP

Reference Government Response

RFP Change

Required

(Y/N)

Location of

Change

C-001

Will the contractor be required to have a fully accredited government cost accounting system upon contract award for (CPFF) taskings?

B.1.b

In order to be eligible for award of any Task Orders with a Cost type labor CLIN, the potential Offeror must demonstrate that they possess a DCAA certified cost accounting system at the time of their proposal submission for that Task Order.

Ye…