DRFP HC1047-12-R-4013.doc

Section A - Solicitation/Contract Form

EXECUTIVE SUMMARY

Section A - Solicitation/Contract Form

EXECUTIVE SUMMARY

The purpose for the publication of this DISA Information Technology Enterprise Support Services (DESS) Draft Request for Proposal (Draft RFP) is to provide potential Offerors and other interested parties in the commercial industry sector an opportunity to view the Government’s current concept to obtain network support services in support of the DISA IT Enterprise. Commercial industry’s questions and comments are solicited on the comprehensiveness and practicality of contract execution based on the contents of this DESS Draft RFP.

At this point the Government is not looking for, nor does it wish to receive any type of proposal in response to this DESS Draft RFP. However, questions and/or comments to this Draft RFP are encouraged and welcomed (additional information provided below). Any proposal information received will be returned without review.

Potential Offerors interested in the DESS Draft RFP are reminded that the DESS Draft RFP is to be considered a living document which will be changed and updated as the Government refines its requirements and data. It is suggested that all interested parties check the FedBizOpps website, www.fbo.gov, for posted changes to this DESS Draft RFP. Vendors can add opportunities to a “watch list” list (aka “favorites” list) and receive email updates anytime the DESS Draft RFP opportunity is updated. (Refer to the Vendors Guide located on the FedBizOpps web site for information on establishing a “Watch List”).

The documentation contained in the DESS Draft RFP may not contain sufficient information upon which to base firm cost and pricing estimates. The Government is in the final stages of refining the documentation and will publish final documentation as it becomes available. Interested Offerors need to be aware that while the Government will publish the most current and accurate data available at the time of publishing, data elements are subject to change throughout the posting life of the DESS Draft RFP on the FedBizOpps website. It is the Government’s objective to publish as much data as available as quickly as possible so Offerors can start working on the cost and pricing portion of their proposals. Offeror’s are again reminded at this point that the DESS Draft RFP, being a draft (living) document is subject to continual and constant change as requirements and data are refined. The final set of hard data facts will be posted on FedBizOpps as a Final RFP.

Questions and/or comments to the DESS Draft RFP shall be emailed to Christopher.Gray@disa.mil, Marianne.Call@disa.mil, and Edward.Frank@disa.mil at any time, but no later than 23 February 2012 at 12:00 PM EST. All questions/comments shall be submitted utilizing the Questions and Answers Template provided in Section J - Attachment 16 of this Draft RFP. The template provides four (4) question/comment areas (i.e. Technical/Management, Past Performance, Cost/Price, and Contractual) and a standardized format for submission. Vendors are responsible for completing the first three (3) columns of the template (i.e. Question #, Question/Comment, and RFP Reference). The Government’s responses, along with the questions, shall be posted to the FedBizOpps website. Questions and/or comments received after 23 February 2012 at 12:00 PM EST may not be addressed by the Government. Questions will not be addressed orally.

As prescribed in the Federal Acquisition Regulation (FAR) 52.215-3, the Government will not award a contract on the basis of this DESS Draft RFP or otherwise pay for information solicited. This DESS Draft RFP is issued for the purpose of developing a viable solicitation that will best communicate the Government’s requirements to industry. Response to this DESS Draft RFP is strictly voluntary and will not affect any corporation’s status as a Prospective Offeror. The NAICS code of 541513 - Computer Facilities Management Services will be used for determining business size and status for the DESS requirements.

The Government will not reimburse companies responding to this DESS Draft RFP nor does it express any guarantees concerning this proposed action.

DISA thanks all interested vendors for their attention and participation in this acquisition process.

Section B - Supplies or Services and Prices

SECTION B

B.1.

CONTRACT MINIMUM AND MAXIMUM VALUE.

a. The DISA Information Technology Enterprise Support Services (DESS) contract will provide provide mission support capabilities required by the DISA Chief Information Officer (CIO) to support the operation and maintenance of the Agency’s global IT enterprise while aligning its IT infrastructure with the objectives of the DISA Campaign Plan and the Department of Defense’s (DoDs) efficiency initiatives.

b. This is an Indefinite-Delivery/Indefinite-Quantity (ID/IQ) contract against which it is planned to award Firm Fixed Price (FFP), Firm Price with Incentive (FPI), Cost Plus Fixed Fee (CPFF), Time & Materials (T&M), and Cost Reimbursable (for Hardware/Software procurement and travel) type task orders in accordance with Federal Acquisition Regulation (FAR) Subpart 16.5 - Indefinite Delivery Contracts.

c. The guaranteed minimum amount is $5,000.00 during the base period only. There is no guaranteed minimum for any of the option periods.

d. Maximum Contract Value: The total amount of all orders placed against the contract resulting from this solicitation shall not exceed $404,095,000.00 over a 5 year period:

1, one-year base period with

4, twelve-month option periods.

e. The Government anticipates a multiple award ID/IQ resulting from this 8(a) competitive solicitation.

B.2.

PRICING OF LABOR RATE TABLE FOR TASK ORDERS.

a. Labor Rate Table. The Offeror shall propose a Labor Rate Table in response to the PWS requirements and evaluated task orders. The Labor Rate Table shall reflect rates for the base period and all option periods of the contract. Upon contract award, the Labor Rate Table will become an attachment to Section B of the DESS contract. The labor rates in this section shall reflect the fully-burdened rates for each labor category and will apply to all direct labor hours. All task orders awarded pursuant to this contract, whether awarded on FFP, FPI, CPFF, or T&M basis, will use the labor categories set forth in the Labor Rate Table.

b. Labor Rate Applicability. The labor rates set forth in the contract will be used on FFP and T&M task orders only. FPI and cost reimbursement task orders shall be submitted in accordance with FAR 52.215-20 - Requirements for Cost or Pricing Data or Information Other than Cost or Pricing Data.

c. Labor Rates.

(1) Government Site Rates. When performing at Government sites, the contractor shall furnish fully-burdened personnel rates. The Government will provide only office space, furniture, and office equipment and supplies, as described in Section H, Use of Government-Furnished Computers.

(2) Contractor Site Rates. Contractor site rates shall also include contractor provided facilities, furniture, equipment, supplies, tool kits, employee training (which includes training course costs/fees, related travel and location travel costs), and overhead amounts required for the work for Contractor Site Rates. This includes but is not limited to: telephones, computers, facsimile machines and their telecommunications lines, copiers, personal computers, postage (to include courier services such as Federal Express), ordinary business software, such as word processors, spreadsheets, graphics, and normal copying/reproduction costs.

d. Fully-Burdened Rates. The Section B, Labor Rate Table shall include fully-loaded hourly rates for each skill classification. The fully-burdened labor rates shall include all direct, indirect, general and administrative costs and profit associated with providing the required skill. The fully-burdened hourly labor rates shall be one composite rate for each skill classification based upon composite inputs of the prime and subcontractors (only first-tier subcontractors allowed). All labor related costs are part of the fully-burdened labor rates.

e. Fixed Rates. Labor rates are fixed for the life of the contract and may not be increased during the life of this contract; however, the Contractor may submit a proposal reducing the fixed labor rates at any time during the life of this contract. The Government will review these proposals and determine if the revised rates are realistic and in the best interest of the Government. If the rates are accepted, the Government will modify the contract by incorporating the new rates into the labor rate tables.

f. Other Direct Charges (ODCs). ODCs may consist of materials, equipment, travel, training, shipping, freight, relocation, and other services necessary to provide the required service. This Contract Line Item Number (CLIN) is not subject to any fee or incentive. Costs shall be reimbursed at cost plus applicable indirect costs.

B.3.

DELIVERABLES. The requirements for specific deliverables, as well as delivery schedule, and payment schedule shall be included on each individual task order.

IT Enterprise Support Services - FFP

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

***THIS CLIN SHALL BE BILLED/PAID IN ARREARS***

FOB: Destination

NET AMT

IT Enterprise Support Services - FPI

FPI

The Contractor shall provide fixed-price with incentive labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

TARGET COST

TARGET PROFIT

TOTAL TARGET PRICE

CEILING PRICE

SHARE RATIO ABOVE TARGET

SHARE RATIO BELOW TARGET

IT Enterprise Support Services - CPFF

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

ESTIMATED COST

FIXED FEE

TOTAL EST COST + FEE

IT Enterprise Support Services - T&M

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

This CLIN is for labor and materials incurred under PWS Section __ and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Monitor (TM) for review/certification prior to submission for payment.

TOT ESTIMATED PRICE

Travel - COST

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.7 and H.8 of the base contract.

ESTIMATED COST

Hardware & Software - COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

Incentive Fee

The Contractor shall be compensated with an Incentive Fee for efforts that are performed above the acceptable level of performance (ALP) as provided in individual task orders. Additionally, the contractor shall also receive a negative incentive fee when efforts performed are below ALPs established in the individual task orders.

ESTIMATED COST

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

NET AMT

FPI

The Contractor shall provide fixed-price with incentive labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

This CLIN is for labor and materials incurred under PWS Section __ and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Monitor (TM) for review/certification prior to submission for payment.

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.7 and H.8 of the base contract.

ESTIMATED COST

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

COST

The Contractor shall be compensated with an Incentive Fee for efforts that are performed above the acceptable level of performance (ALP) as provided in individual task orders. Additionally, the contractor shall also receive a negative incentive fee when efforts performed are below ALPs established in the individual task orders.

ESTIMATED COST

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

NET AMT

FPI

The Contractor shall provide fixed-price with incentive labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

This CLIN is for labor and materials incurred under PWS Section __ and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Monitor (TM) for review/certification prior to submission for payment.

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.7 and H.8 of the base contract.

ESTIMATED COST

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

COST

The Contractor shall be compensated with an Incentive Fee for efforts that are performed above the acceptable level of performance (ALP) as provided in individual task orders. Additionally, the contractor shall also receive a negative incentive fee when efforts performed are below ALPs established in the individual task orders.

ESTIMATED COST

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

NET AMT

FPI

The Contractor shall provide fixed-price with incentive labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

This CLIN is for labor and materials incurred under PWS Section __ and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Monitor (TM) for review/certification prior to submission for payment.

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.7 and H.8 of the base contract.

ESTIMATED COST

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

COST

The Contractor shall be compensated with an Incentive Fee for efforts that are performed above the acceptable level of performance (ALP) as provided in individual task orders. Additionally, the contractor shall also receive a negative incentive fee when efforts performed are below ALPs established in the individual task orders.

ESTIMATED COST

FFP

The Contractor shall provide firm fixed-price labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

NET AMT

FPI

The Contractor shall provide fixed-price with incentive labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

CPFF

The Contractor shall provide cost plus fixed fee labor to complete the requirements in accordance with DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

T&M

The Contractor shall provide time & materials support to complete the requirements in accordance with the DESS PWS Tasks ________, individual task orders, and basic contract on an as-required basis.

This CLIN is for labor and materials incurred under PWS Section __ and shall be utilized for contingency situations and continuity of operations (COOP) only. Contracting Officer / Head of Contracting Office (HCO) / Head of Contracting Activity (HCA) approval, as prescribed by the DARS, shall be obtained prior to issuance of a T&M task order.

The contractor is authorized to invoice monthly for actual cost incurred. All invoices shall be provided to the Task Monitor (TM) for review/certification prior to submission for payment.

COST

Travel in support of the DESS PWS. All Travel must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis. Travel shall be in accordance with FAR Subpart 31.205-46 and Sections H.7 and H.8 of the base contract.

ESTIMATED COST

COST

As specified in each task order and the basic contract: (1) No profit shall be paid on purchases made under this CLIN; however, DCAA approved burden rates are authorized; (2) ODCs must be purchased in accordance with the Contractor's approved Purchasing System, as applicable; (3) ODCs may be purchased from General Service Administration (GSA) Schedules or Enterprise Software Initiative (ESI), if available. The Contractor will provide ODCs on a cost reimbursement basis only. All ODCs must be pre-approved by the COR/TM prior to the Contractor incurring the cost. The Contractor shall be authorized to invoice on a monthly basis and in accordance with FAR Part 31.

ESTIMATED COST

COST

The Contractor shall be compensated with an Incentive Fee for efforts that are performed above the acceptable level of performance (ALP) as provided in individual task orders. Additionally, the contractor shall also receive a negative incentive fee when efforts performed are below ALPs established in the individual task orders.

ESTIMATED COST

Section C - Descriptions and Specifications

SECTION C

All services performed under this contract shall be provided as defined within this contract and in the applicable attachments identified and incorporated in Section J.

PERFORMANCE WORK STATEMENT

The DISA Information Technology Enterprise Support Services (DESS)

Performance Work Statement (PWS)

24 January 2012

1. INTRODUCTION

The Defense Information Systems Agency (DISA) Office of the Chief Information Officer (CIO) operates and maintains the agency’s internal Information Technology (IT) Enterprise, which provides administrative computing services to the DISA Director, the majority of civilian personnel, military personnel, and support contractors assigned to the agency. DISA’s IT Enterprise provides internal unclassified, secret, and top secret communications across DISA’s 39 worldwide locations. High visibility customers include the Pentagon and the White House Communication Agency. DISA’s internal enterprise includes all hardware, software, middleware, cable plant infrastructure, technical settings, tools, devices and configurations, including all supporting infrastructure and related ancillary and functional components, that are required to provide the IT services identified in this Performance Work Statement (PWS) across three classification levels (e.g., unclassified, secret, and top secret). These components, referred to herein as “DISA IT Enterprise Components" include, but are not limited to, all servers, desktop terminals, laptops, cables, routers, switches, firewalls, intrusion detection systems and voice capabilities (e.g., telephones) and supporting infrastructure. The responsibilities of the DISA IT enterprise Operation Center includes all functions associated with the operation of service desks, enterprise systems monitoring and service restoration, network architecture and engineering, and includes the day-to-day oversight of telephone management (VoIP and analog) and the performance of Information Assurance (IA) and Network Security functions.

2. BACKGROUND

DISA’s internal IT Enterprise provides the full complement of IT services for approximately 4,200 DISA employees at the DISA Headquarters Building (1.1 million square feet of total office space) located at Fort Meade, as well as an additional 4,000 DISA employees accessing the enterprise via Local Area Networks (LAN’s) located at 39 continental US (CONUS) and overseas (OCONUS) Department of Defense (DoD) locations. A major portion of DISA’s IT Enterprise service work is performed at the DISA Headquarters. Additionally, a significant amount of the work is performed by support teams traveling to the agency’s CONUS and OCONUS DoD locations. All of DISA’s internal IT Enterprise services are Local Area Network (LAN) based, and operate within the boundaries of the DISA facility D-mark and the desktop.

The operation of DISA’s IT enterprise is managed by Government personnel with contractors performing many of the operational functions, such as Tier I Helpdesk and Network Monitoring and Reporting functions. Areas of operational responsibility for the DISA IT enterprise are clearly delineated as either contractor or Government functions. As a result, there are numerous touch points between the contractor and Government personnel executing their DISA IT Enterprise responsibilities.

DISA’s global IT Enterprise network is comprised of the data, voice and video infrastructure that supports the mission requirements of the DISA Director, its Strategic Business Units and subordinate Directorates. The enterprise employs over 550 physical and virtual servers on three classification levels, and uses approximately 9 principle tool suites to monitor its world-wide status. The DISA IT enterprise provides network access to mission oriented databases and applications maintained on non-DISA networks. In total, the enterprise supports over 8,200 DISA users worldwide. The services provided by DISA’s internal IT Enterprise are currently based out of Fort Meade, Maryland. However, DISA is anticipating numerous consolidation initiatives for its IT infrastructure and anticipates that DISA’s CONUS and OCONUS locations will be acquiring support services from the DISA IT Enterprise base at Fort George G. Meade, MD (hereto referred to as FGGM).

3. SCOPE OF THIS PWS

The scope of the DISA IT Enterprise Support Services (DESS) Performance Work Statement (PWS) encompasses the full range of mission support capabilities that are needed by the CIO to operate, maintain, and modernize DISA’s internal IT Enterprise. The functional scope of the tasks associated with this effort includes Program Management, IT Service Management, Service Desk, Information Assurance, Enterprise Architecture, Global Cable Plant, Enterprise Engineering Services and the Technical and Programmatic support required to transition/implement DoD provided Enterprise Services (e.g., DoD Enterprise Email and Enterprise SharePoint) on DISA’s internal IT Enterprise.

The Technical Scope of the DESS PWS includes the full range of IT Services provided to the DISA end users and includes, but is not limited to, Office Productivity Applications, Internet and Intranet Access, Voice and Video over IP, Voice Over Secure IP (VOSIP), Information Services, Data Storage and Access to mission oriented databases, Access to applications maintained on non-DISA networks, Defense Red Switch Network (DSRN), Collaborative Services, Remote-Access and Teleworking support, Communications Security (COMSEC), Message Services, and Disaster Recovery Services (DRS).

4. TASKS TO BE PERFORMED

The Task Areas identified below represent a high-level task summary of the work domains and associated supporting functions that are covered under the scope of the this Performance Work Statement. Specific tasks and sub tasks will be detailed at the Task Orders level.

TASK AREA 1- PROJECT MANAGEMENT

The contractor shall provide the Government with the documents identified below.

DESS Program Management Plan

The PMP shall include a detailed description of how the contractor intends perform the tasks identified in this Performance Work Statement throughout the lifecycle of the contract.

DESS Concept of Operations (CONOPS) The CONOPS shall include a detailed description of how the contractor intends to manage its professional relationship with the Government throughout the lifecycle of the contract.

Task Order Transition Plans Transition Plans shall include a detailed description of the contractor’s plan to execute the transition of the task identified from the incumbent contractor. The requirement for the delivery of a Transition Plan will be specified within each Task Order.

TASK AREA 2 – Information Technology Service management

The contractor shall provide technical expertise to facilitate the government’s implementation of a managed service approach on the DISA IT Enterprise. The tasks associated with the effort involve defining and establishing standardized enterprise-wide service delivery policies, procedures, and associated governance practices for managing, monitoring, coordinating, integrating, prioritizing, and performance reporting on the IT service provided the by DISA’s IT Enterprise. The IT Service Management support will establish enterprise-wide service management and delivery standards that enable the DISA CIO to translate DISA’s strategic IT mission objectives into executable operational actions.

DISA IT Enterprise Service Management support shall include all activities required to:

· Enable the evolution of the DISA IT Enterprise to a “best-in-class” secure, interoperable, and scalable, well-integrated enterprise, governed by an IT Service Management framework that will minimize capability loss and negative performance.

· Define and establish DISA IT Enterprise-wide standards for Service Delivery and Service Management processes and procedures.

· Establish a DISA IT Enterprise quality control environment that mandates appropriate testing of new capabilities to prevent adverse impact to operations or the user’s experience during system modifications and upgrades.

TASK AREA 3 – Service Desk

The contractor shall provide technical services to perform the mission of the DISA IT Enterprise Tier I, Tier II, and Tier III Service Desk and Network Monitoring functions. The tasks specified in this area designed to improve the performance and enhance the capabilities of DISA’s IT Enterprise Service Desk. In order to provide the most efficient support services, the DISA IT Enterprise Service Desk is organized into three tiers: Tier I, Tier II and Tier III. Tier I is the initial support level responsible for gathering the customer’s information and trying to determine the customer’s issue by analyzing the symptoms to determine the problem. The resolution capabilities of Tier I technicians are typically limited to well known or documented problems and network outages. Tier I technicians should be able to handle over 90% of users problems without escalating the issue to the next level. DISA IT Enterprise’s Tier II support contains more experienced and knowledgeable personnel. Resolution of Tier II problems usually requires a desk side visit, or the utilization of remote control tools used to take over the user’s machine, and typically involves returning a DISA IT Enterprise component to an established baseline. These functions require systems administration privileges and/or replacements of various hardware components, software repair, or diagnostic testing to identify and troubleshoot the problem. Tier III is DISA IT Enterprise’s highest level of support and is responsible for handling the most difficult problems. Resolution of Tier III issues require expert-level troubleshooting and analysis methods, and often require vendor-specific support. DISA IT Enterprise’s Tier III technicians also conduct technical research to develop solutions for new or recurring problems. If DISA IT Enterprise’s Tier III technicians determine that a problem can be solved, they are responsible for designing, developing and testing the solution.

DISA IT Enterprise Service Desk support shall include all activities required to:

· Provide 24x7x365 Tier I Services to the DISA IT Enterprise Service Desk

· Provide 24X7X365 Tier II Services to DISA IT Enterprise Service Desk

· Provide 24X7X365 Tier III Services to the DISA IT Enterprise Service Desk

· Provide 24x7x365 Network Monitoring and Reporting Services to perform the mission of the DISA IT Enterprise System Monitoring Center (DSMC)

TASK AREA 4 – INFORMATION ASSURANCE INCIDENTS AND PROBLEMS

The contractor shall provide technical expertise to the DISA IT Enterprise Information Assurance Team responsible for ensuring the security posture of DISA’s internal IT enterprise. The tasks specified in this area are designed to develop, implement and maintain a comprehensive security strategy for DISA’s internal IT enterprise while remaining compliant with all applicable DoD Directives and Instruction pertaining to Information Assurance.

DISA IT Enterprise Information Assurance support shall include all activities required to:

· Design, evaluate, analyze, pilot, deploy and maintain capabilities to ensure the confidentiality, availability, integrity of the DISA IT Enterprise data, and the authentication, access control, and non-repudiation capabilities of the DISA IT Enterprise IAW the DoD 8500 series of Directives and Instructions

· Implement IA Vulnerability Alert (IAVA’s)

· Develop Network Security Policy

· Conduct Network Security Scans and Operational Securities (OPSEC)

· Prepare and Evaluate Documents and Data in Support of the Current DoD Information and Mission Assurance Certification and Accreditation Processes

TASK 5 – DISA IT ENTERPRISE CABLE PLANT AND MANAGEMENT

The contractor shall provide technical expertise to perform all activities related to the design, installation, removal, testing, maintenance, evaluation, and repair DISA’s global cable plant infrastructure. Additionally, that contractor will require the technical skill to conduct the technical analysis required to produce maintenance and repair status reports, configuration management documentation, operational instructions, and engineering specifications.

DISA IT Enterprise Cable Plant support shall include all activities required to:

· Design, Install, Remove, Analyze, Test and Maintain DISA‘s global IT enterprise cable plant infrastructure IAW applicable industry, Federal and DoD standards.

· Conduct DISA IT enterprise facility/site cable plant security assessments

· Develop DISA IT enterprise cable plant governance policy

· Initially populate and maintain to DISA IT enterprise cable plant documentation, to include cable plant management tools and software

· Conduct DISA IT enterprise facility/site cable plant inspections

TASK AREA 6 - DISA IT ENTERPRISE ARCHITECTURE

The contractor shall provide technical expertise to facilitate the design, implementation, maintenance and governance of Enterprise Architecture practices on the DISA IT enterprise. The intent of these initiatives is to position the government to make data-driven decisions regarding future investment in the IT enterprise.

DISA IT Enterprise Architecture support shall include, but not be limited to:

The design, evaluation, analysis, pilot, deployment and maintenance of:

· Portfolio Management (PfM) capabilities

· Configuration Management (CM) capabilities

· Asset Management (AM) capabilities

· Knowledge Management (KM) capabilities

· Enterprise Portfolio and Program Management (EPPM) capabilities

TASK AREA 7 - DISA IT ENTERPRISE SOLUTION ENGINEERING AND DEPLOYMENT

The contractor shall provide technical subject matter expertise to design, develop, test and implement technical engineering solutions to resolve Network, Application and Server events, problems and incidents. In addition to technical solution development, the contractor shall provide subject matter expertise to evaluate the effectiveness and efficiency of the business process in the CIO’s IT Operations Center as part of a technical and non-technical continuous process improvement initiative to increase the performance of the CIO’s IT operations center and reduce the number of events, problems, and incidents occurring on DISA IT Enterprise Components

DISA IT Enterprise Solution Engineering and Deployment support shall include all activities required to:

· Perform IT Projects Management

· Enable engineering and operational enhancements

· Develop and implement technology insertion procedures

· Conduct, evaluate and refine technical solutions

· Establish processes and procedures for implementing changes

· Perform IT enterprise Life Cycle Management

TASK AREA 8 – TRANSITION TO ENTERPRISE SERVICES

The contractor shall provide subject matter expertise to conduct technical and non-technical analysis in support of DISA transition from DISA-hosted IT services to DoD-provided Enterprise Services (e.g., DoD Enterprise Email and DoD Enterprise SharePoint). The contractor shall conduct analysis to enable the government’s ability to make data driven decisions regarding, but not limited to, DISA IT Enterprise Services Planning, Transition and Implementation support shall include all activities required to:

· Ensure the compatibility of existing DISA IT Enterprise Components to interoperate with DoD Enterprise Services

· Ensure the migration of DISA IT Enterprise users to DoD provided Enterprise Services is conducted without service interruption or degradation

· Ensure that implemented DoD Enterprise Services will meet the agency’s mission needs

· Determine the changes and/or impacts to the Life Cycle Management of the DISA IT Enterprise

5. ADMINISTRATIVE REQUIREMENTS

Place of Performance

The primary locations for DISA employees supported by the DISA IT Enterprise Support Services effort will be located in the DISA Headquarters campus, DISA’s Field Offices and DISA’s Enterprise Service Centers (DESCs). The list provided in Section 4.2 reflects the current DISA IT Enterprise locations. However, there may be additions and deletions from the list throughout the lifecycle of the contract. The government will, if required, specify the place of performance at the Task Order level.

DISA IT Enterprise Locations

The DISA IT Enterprise consists of an unclassified, but sensitive, network and a smaller, secret-high network (DISA IT Enterprise-C). Local Area Networks (LANs) are located at 39 DISA facilities worldwide; classified LANs have been established at select DISA sites. The Wide Area Network (WAN), network, system and application/services configurations of the classified network conform to that of the unclassified DISA IT Enterprise, with the exception that not all services have been fully implemented, nor are all services available network wide. The current DISA IT Enterprise sites are as follows:

· NCR region:

· Communications Management Control – Sterling, VA

· DoD Network Information Center (NIC) – Vienna, VA

· DISA Headquarters– Fort George G. Meade, MD

· Indian Head, MD

· North Fairfax– Arlington, VA

· Pentagon– Arlington, VA

· US Army Information Technology Agency (ITA), Fort Detrick, MD

· Industry Partner facilities in the NCR

· DISA Telework Centers

· DISA Liaison Facilities on FGGM

· CONUS

· Alternate National Military Command Center

· Annapolis, MD

· Chambersburg, PA

· Columbus, OH

· Elmendorf, AK

· Fairview Heights, IL

· Fort Detrick, MD

· Fort Huachuca , AZ

· Greenmount Facility, IL

· MacDill AFB, FL

· Mechanicsburg, PA

· Miami, FL

· Norfolk, VA

· Peterson AFB, CO

· Scott AFB, IL (two facilities)

· COOP Site (R)

· COOP Site (M)

· COOP Site (J)

· OCONUS

Europe/Middle East

· Bahrain

· Brussels, BE

· Stuttgart, GE

· Pacific

· Camp Smith, HI

· Elmendorf, AK

· Enhanced Mobile Satellite Services, HI

· Ford Island, HI

· Guam FO

· Korea FO

· Okinawa FO

· Wheeler AFB, HI

· Yokota FO

Security Requirements

The overall security classification requirements for the work conducted under this Performance Work Statement’s pre-established labor categories are at the US Government SECRET level. Individual Task Orders may require higher security clearances. Only those offerors that meet the required security clearance levels on individual Task Orders shall be able to compete for Task Orders requiring security clearance(s). When classified work is required on an individual Task Order, the Contract Security Classification Specification, (DD Form 254 or agency equivalent) will be issued to the contractor(s) by DISA. The DD Form 254 is available at the following site: http://www.dtic.mil/whs/directives/infomgt/forms/forminfo/forminfopage51.html. The Contractor(s) are responsible for providing personnel with appropriate security clearances to ensure compliance with Government security regulations, as specified on individual Task Orders. The Contractor(s) shall fully cooperate on all security checks and investigations by furnishing requested information to verify the Contractor employee's trustworthiness and suitability for the position. Clearances may require Special Background Investigations (SBI), Sensitive Compartmented Information (SCI) access or Special Access Programs (SAP), or agency-specific access, such as a Q clearance or clearance for restricted data.

Compliance with DISA and DoD Policies and Regulations

The DISA IT Enterprise Support Services (DESS) contractor(s) shall perform all service delivery responsibilities in compliance with all applicable DISA and DoD Standards, Policies, Regulations and Directives.

Deliverables

All deliverables associated with this Performance Work Statement (PWS) are specified in the Deliverables Appendix. All proposed deliverables shall be reviewed by both the Government and the contractor(s) as part of the initiation of any Task Orders placed on this PWS. The deliverable format for technically specific material shall be approved by the Government Contracting Officer Representative (COR) in writing. Unless otherwise specified, all deliverables presented to the Government will be in a format compatible with Microsoft Office applications.

Performance Standards

The performance standards for work performed under this PWS will be provided via the Quality Assurance Surveillance Plan (QASP) and the Service Level Agreements (SLA’s Attachment) associated with each Task Order.

Incentives/Disincentives

The Incentives/Disincentives associated with work performed under this PWS will be detailed within each individual Task Order written under this Performance Work Statement.

APPENDIX A – LIST OF DELIVERABLES/DELIVERABLES TABLE

Deliverables listed below are Contract-Level deliverables from the Performance Work Statement. NOTE: The Table includes Pre-Award Deliverables which are required for proposal submission (Pre-Award).

All Deliverables required for performance (Post-Award) shall be provided to the COR.

CONTRACT-LEVEL DELIVERABLES

PRE AWARD - PROPOSAL

POST AWARD - ADMINISTRATIVE

Program Management Plan (PMP)

Approved Contractor Format

FINAL – Proposal Submission.

UPDATES - If necessary; On or before 30 calendar days after the UPDATES to the PMP have been discussed, reviewed, and mutually agreed to modification by the Government and Contractor.

Concept of Operations (CONOPS)

Approved Contractor Format

FINAL – Proposal Submission.

UPDATES - If necessary; On or before 30 calendar days after the UPDATES to the CONOPS have been discussed, reviewed, and mutually agreed to modification by the Government and Contractor.

Section D - Packaging and Marking

SECTION D

D.1.

CLAUSES BY FULL TEXT

52.247-9200 PACKAGING REQUIREMENTS

(MAR 1996)

Preservation, packaging, and packing of deliverable items called for hereunder shall be in accordance with the contractor's best commercial methods to prevent deterioration and damage during shipment, handling, and storage and to ensure safe arrival at destination.

52.247-9201 MARKING REQUIREMENTS

(JUN 1996)

a. Distribution marking shall be in accordance with the latest edition of DOD Directive 5230.24. Technical data submitted with limited rights, restricted rights, and copyrights shall be marked in accordance with DFARS 252.227-7013.

b. For other deliverable items, marking shall be in accordance with MIL-STD-129 current edition, “Marking for Shipment and Storage.”

52.247-9202 SHIPPING INSTRUCTIONS

(JUN 1996)

The requirements in the latest edition of DOD Regulation 4500.32-R, Military Standard Transportation and Movement Procedures (MILSTAMP), shall be followed for items shipped overseas through the Defense Transportation System (DTS). Chapter 5-1 of 4500.32-R further requires the contractor to follow marking requirements in MIL-STD 129. If the contractor wishes to review 4500.32-R, he can do either of the following:

a. Write to the Defense Logistics Agency, Attn: DLA-XPD, Alexandria VA 22304-6100 to obtain a copy of the regulation.

b. Contact the Defense Logistics Standards System Office at 703-274-6062 to obtain the nearest agency location which maintains a current copy of the regulation.

D.2.

PRESERVATION, PACKAGING, PACKING, SHIPPING AND MARKING.

Preservation, packaging, packing, shipping, and marking shall be set forth in individual task orders.

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at: