DE10--Tele-Town Hall Telecommunication Service

This not a request for quotes; the Government is seeking information for market research purposes only. The contractor shall provide communication services to request feedback from registered Veterans of the VA North Texas Health Care System. These services will be used at North Texas Veterans Health Care System (NTVHCS), Dallas, Texas.

The North American Industry Classification System (NAICS) is 541840 Media Representatives, Service Code (PSC) is DE10, IT and Telecom - End User as a Service: Help Desk; Tier 1-2, Workspace, Print, Productivity Tools.

Responses to this notice shall include company/individual name, size status for the above reference NAICS code, a service capability statement, SAM Entity Unique Identifier (EUI), DUNS Number, address, point of contact and examples of similar facilities to which similar services have been provided to. Contractors should provide information on whether they are certified SDVOSB, VOSB, Hub zone, 8(a), women-owned concern. If standard company brochures will be provided as a response to this Source Sought, ensure that additional information tailored to this notice is included.

A solicitation is not currently available. If a solicitation is issued, it will be announced on the Contract Opportunities website https://sam.gov at a later date, and all interested parties must respond to that solicitation announcement separately from the response to this announcement. Contractors must be registered in System for Award Management (SAM), see internet site: https://www.sam.gov for information about registration.

Specific areas to be addressed in capability packages submitted by respondents are as follows:

1. Capability Statements, if considering sub-contracting state so in your response and include sub-contractor information to include SAM EUI and name.

2. The Contractor shall provide a multimedia communications solution that offers telephone communications to a Veteran audience for the purposes of Town Hall Meetings. The telecommunication solution using telephone technology needs to have the capability of dialing out to thousands of audience members at once, Veteran caller participants would then have access to listen to a live audio meeting, ask questions to screeners, and participate in polls. Vendor software platform shall allow the following:

10,000 Participant dial-in Capability

Event Planning, Customer Support and Training

Secure, Toll-Free Recording Line to Record Messages

One Outbound Pre-Event Invitation Call, including all Inbound Minutes

Outbound Event List Calling up to 10,000 Numbers

Audio Streaming and Event Specialist to Management

Q&A and Polling, Post Call Recording, and Standard Real-Time Statistics and Reporting

Two Professional Screeners to Screen Questions.

NOTE: The vendor software platform must not require the installation of software.

3. Identify any other companies owned (wholly or in-part) by the owners of this business who provide goods or services that are registered under the same or a related NAICS code with the Center for Veterans Enterprise (CVE); Provide the certification type (SDVOSB/VOSB), Federal Identification Number, and state of incorporation for each.

4. If you are in GSA, please provide schedule and contract number.

It is anticipated that the contract will be a Firm Fixed Price.

Responses to this notice must be submitted via email to lisa.watkins@va.gov no later than Tuesday, March 14, 2023, at 10:00 AM CT. No telephone inquiries will be accepted.

DISCLAIMER

This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.