DAF SericeNow Consolidation and IT Asset Management Tool Development
Closed Special Notice Posted
- Solicitation number
- RFISoftwareManagementSvs2024
- Agency
- Air Force Installation Contracting Agency Air Force Installation and Mission Support Center, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- United States
- Points of contact
-
- Kyle Herman kyle.herman.8@us.af.mil
- Sandy Thompson sandy.thompson@us.af.mil (404) 695-8348
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force (DAF) has published a Special Notice related to the consolidation of its ServiceNow Software-as-a-Service (SaaS) instances and the development of an IT Asset Management (ITAM) tool. The Notice is being issued by the Air Force Installation Contracting Agency, a component of the DAF Materiel Command.
The purpose of this effort is to address the challenges posed by the DAF's numerous decentralized and customized ServiceNow instances, which have resulted in inconsistencies, increased administrative overhead, and operational risks. The DAF aims to consolidate its existing 39 ServiceNow instances into 4 unified instances, eliminate customization, and implement an enterprise ITAM solution to manage hardware and software assets. Key deadlines include a response due date of July 16, 2024, and the Notice is open to all interested sources, regardless of size classification. The DAF is seeking information on potential qualified vendors' capabilities, past performance, and ability to provide the required software management services and ITAM tool development.
Notice text
The United States Department of the Air Force (DAF) has made substantial investments in ServiceNow Software-as-a-Service (SaaS) and on-premise solutions over the past decade. However, these investments have resulted in numerous decentralized and customized ServiceNow instances, which have caused inconsistencies in cost, increased administrative overhead, and operational risks. Furthermore, asset management and tracking are managed through multiple decentralized and unstandardized methods, leading to tooling inconsistencies, manual overburden, and a lack of visibility into IT asset costs, demand, and utilization.
To address these challenges, the DAF Chief Information Officer (CIO) and IT Category Manager have prioritized ServiceNow investment strategic acquisition, instance streamlining, and enterprise IT Asset Management (ITAM) standardization. By consolidating existing instances, eliminating customization risk with standard out-of-the-box (OOTB) configurations, and implementing ITAM for hardware and software asset management, the DAF can achieve economies of scale benefits, process optimization, and the establishment of a ServiceNow enterprise landscape with the minimal number of instances required to fulfill its mission.
Attachments
| File | Type | Posted |
|---|---|---|
| Sources Sought Services.pdf | ||
| DAF ServiceNow Consolidation and IT Asset Management Tool Development_V2-RFI.docx | DOCX document |
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