DA10--Rauland Responder 5 Nurse Call System Application Maintenance and Support Services (VA-25-00020517)

The Department of Veterans Affairs Technology Acquisition Center is seeking a contractor to provide annual software support and maintenance for the Rauland Responder 5 Nurse Call System at the Audie L. Murphy Memorial Veterans Hospital in San Antonio, Texas. The solicitation requires comprehensive technical support including 24/7/365 troubleshooting assistance with a guaranteed 1-hour response time, covering labor, parts, and repairs for call lights, nurse stations, and associated system wiring. The contract will involve software components such as base phone integration, PC console, staff assignment, reports manager, and HL7 ADT interface. Quotes are due by April 18, 2025, at 2:00 PM Eastern Time, and will be submitted via email to designated contracting officers. The evaluation will focus on selecting the lowest-priced, responsive, and responsible offeror that meets all solicitation requirements.

The contract opportunity is currently set aside for small businesses under NAICS code 541519, with a Product Service Code of DA10. The period of performance includes one 12-month base period (April 1, 2025 - March 31, 2026) and four potential 12-month option periods that could extend the contract through March 31, 2030. The total contract includes 4 hours of quarterly programming changes and 6 hours of quarterly end-user training. While specific award value is not explicitly stated, the scope encompasses comprehensive software maintenance, remote and on-site service support, and system updates for the nurse call system at the South Texas Veterans Health Care Systems. The place of performance is the Audie L. Murphy Memorial Veterans Hospital located at 7400 Merton Minter Boulevard in San Antonio, Texas.