DA10--FY26 AQM Calabrio SW Support and Maintenance Recompete (VA-26-00011254)
Closed Pre-Solicitation Posted
- Solicitation number
- 36C10B26Q0292
- Agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Technology Acquisition Center intends to solicit software licenses, support, and maintenance services for Calabrio call center software via Request for Quote on the NASA SEWP V SDVOSB GWAC, with quotes due June 3, 2026, under a Service-Disabled Veteran-Owned Small Business set-aside restricted to Groups B, C, and D.
This procurement supports the VA's Financial Services Center eCAMS medical claims adjudication and processing system. An RFI was issued March 26, 2026 (extended to April 3, 2026) to gather cost, schedule, and technical approach information from potential sources; the subsequent RFQ will be issued based on RFI responses. Award will be restricted to SBA-Certified SDVOSB holders verified through the SBA database.
The contractor shall provide 24/7/365 software support and maintenance including all fixes, patches, corrections, releases, updates, versions, and upgrades. Base year requirements include Workforce Management (3,500 quantity) and Quality Management (4,000 quantity) support; Option Year 1 adds Call Recording Pack support. Support delivery includes telephone, email, and website channels.
Distinctive requirements include VA Critical Security Controls, zero trust architecture, IPv6 support, Trusted Internet Connection 3.0 compliance, Section 508 accessibility standards, and generative AI compliance per OMB Memoranda M-25-21, M-25-22, and M-26-04. The contractor must manage patches within 30 days for routine vulnerabilities and 7 business days for critical vulnerabilities, maintain a software bill of materials in NTIA-defined formats, conduct annual security self-assessments, and submit staff rosters within 3 days of award. This is a firm-fixed-price acquisition with all licensing, maintenance, and support costs included in the contractor's price with no additional fees permitted. Under FAR clause 852.219-77, contractors cannot pay more than 50 percent of government payments to non-SDVOSB or non-VOSB firms.
Notice text
3 versions
Update #3 · Latest ·
This posting is serving as the Government s loop back to industry for Software Licenses Support and Maintenance Calabrio 36C10B26Q0344 Request for Quote. Accordingly, the subject Request for Quote will be issued for consideration of quotes only from NASA SEWP V SDVOSB GWAC V holders in Groups B, C, and D under NAICS code 541519, and the SBA database will be utilized to ensure award to an SBA Certified SDVOSB.
Update #2 ·
This RFI has hereby extended to April 3, 2026 at 10:00 AM ET.
Update #1 ·
REQUEST FOR INFORMATION (RFI)
INTRODUCTION: THIS IS NOT SOLICITATION. This RFI is issued for information and planning purposes only, do not submit a proposal. There is no obligation for the Government to acquire any products or services described in this RFI. No funds have been authorized, appropriated, or received for this effort. The information provided may be used by the Department of Veterans Affairs (VA) in developing its acquisition strategy and Performance Work Statement (PWS). Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.
BACKGROUND
The Department of Veterans Affairs (VA), Financial Services Center (FSC) adjudicates and pays healthcare claims from private providers outside of VA's medical facilities. The VA requires a cost and schedule estimate to provide Operations and Maintenance (O&M) and change request (CR) support for our current medical claims adjudication and processing system (eCAMS) for healthcare claims transactions.
QUESTIONS AND CRITICAL CONSIDERATIONS FOR INTERESTED CONTRACTORS
Responses are solely treated as information for the Government to consider. Direct or indirect costs incurred in response to this RFI are at the expense of the vendor, not the Government. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Any contract that might be awarded based on information received or derived from this RFI will be the outcome of a competitive process. It is requested that all companies interested in participating in this effort to note their interest and respond to the areas identified in the Capabilities Statement section below.  Provide a summary of your technical approach to meet the stated objective below.
OBJECTIVEÂ
The VA is seeking sources that provide software support, including O&M and implement change requests in accordance with the attached draft PWS. In addition, VA is seeking vendors to do the work described in the PWS without invalidating our software license with Acentra Health; which does not grant the VA the right to eCAMS software source code.
CAPABILITIES STATEMENT
Please provide Point of Contact information (name, email address, address, telephone, and fax numbers).
Please identify your company s size status based upon the applicable NAICS code of 541519. If in responding to this RFI, you believe another NAICS code should be applicable, please identify the NAICS code you consider appropriate for this effort along with detailed supporting rationale.
Please provide details regarding proposed joint ventures, teaming arrangements, strategic alliances or other business arrangements needed to meet Federal Acquisition Register or VA Acquisition Register
Is your company able to do the work described in the Performance Work Statement (PWS) without invalidating the VA s software license with Acentra Health, Inc.?
How long after contract award would your company be ready to perform the work described in the attached PWS?
In order to build an appropriate cost estimate, what would be your recommended cost range?
Please provide information if services and products are available under any Federal Contract Vehicle, e.g., GWACs, GSA Federal Supply Schedule, T4NG, etc.
RESPONSE SUBMISSION
Please submit responses via email to Evan Lee, Contract Specialist at Evan.Lee1@va.gov by 2:00 pm Eastern Daylight Time, November 3, 2025. VA reserves the right to not reply to any emails, responses, and/or materials submitted.
DISCLAIMER
This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.
Files
| File | Type | Posted |
|---|---|---|
| 36C10B26Q0292_2.docx | DOCX document | |
| 36C10B26Q0292_1.docx | DOCX document | |
| P01 PD Calabrio MAY_16_2025_REV2_MAR_18_2026 03232026.docx | DOCX document | |
| 36C10B26Q0292.docx | DOCX document |
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