DA10--Ambient Scribe Enterprise IDIQ (VA-26-00012979) Award Notice

The Department of Veterans Affairs Technology Acquisition Center awarded two multiple-award IDIQ contracts on September 18, 2026, for a cloud-based ambient scribe enterprise solution to Carahsoft Technology Corporation and Knowtex Inc. This is an award notice reflecting completion of the solicitation 36C10B26R0006, which closed April 6, 2026, and is not open for new bids.

The shared contract ceiling across both awardees is $775.72 million over a five-year ordering period. The procurement is unrestricted and carries no set-aside. Place of performance is nationwide across Veterans Integrated Service Networks (VISNs) with central administration at 23 Christopher Way, Eatontown, New Jersey 07724.

The solution must be Commercial-Off-the-Shelf, cloud-hosted Software as a Service delivering AI-enabled transcription of clinical encounters and automated clinical note generation, integrating with VA's Electronic Health Record systems via FHIR APIs. At proposal submission, the solution was required to demonstrate current operational deployment in at least 10 healthcare clinical sites with minimum 10 clinicians per site, support 13 specified non-English languages, maintain all VA data within United States borders, and support provider-initiated encounter recordings with automatic draft note insertion into EHR. FedRAMP authorization at Moderate impact level was required prior to task order execution. Remote technical support must operate Monday–Friday, 7:00 a.m.–5:30 p.m. local time, with Average Speed to Answer under one minute and First Call Resolution Rate measurement. Pricing was firm-fixed-price per user-month (4,700,000 user-month equivalents maximum over five years) with no additional charges for enhancements incorporated into the standard commercial offering. Evaluation occurred in three phases: Phase I assessed clinical operational deployment (Go/No-Go); Phase II evaluated technical approach, past performance, price, and veteran involvement; Phase III conducted hands-on system functionality testing. NAICS code is 541511, Custom Computer Programming Services; PSC is DA10.