DA01--Patient Advocate Tracking System – Replacement (PATS-R) Enhancement and Sustainment - New Award (VA-27-00003376)

The Department of Veterans Affairs Technology Acquisition Center is issuing a Request for Information (RFI) to solicit industry feedback on the contemplated Patient Advocate Tracking System Replacement (PATS-R) Enhancement and Sustainment contract, with RFI responses due August 4, 2026 at 12:00 PM Eastern (extended from July 31). This is a sources-sought pre-solicitation notice with no set-aside.

PATS-R is a Microsoft Dynamics 365-based enterprise case management platform serving approximately 28,000 patient advocates and clinical staff across more than 150 VA Medical Centers and Community-Based Outpatient Clinics. The anticipated contract will cover ongoing operations, maintenance, continuous enhancement, integration sustainment, and iterative modernization using Agile and DevSecOps practices. The base performance period is 12 months with four 12-month option periods and one optional surge support task, totaling up to 60 months. Work is performed at contractor facilities within the United States during standard east coast hours (8:00 a.m.–6:00 p.m. ET), with 24/7 on-call escalation support required.

Vendors must demonstrate capability across eight core competency areas: Microsoft Dynamics 365/Power Platform configuration and customization; Scaled Agile Framework (SAFe), DevSecOps, and CI/CD implementation; Tier 4 enterprise operations and maintenance with incident response; enterprise integrations and data management; human-centered design and Section 508/WCAG accessibility; AI/ML enablement and responsible AI compliance; large-scale modernization and workflow redesign; and CRM standardization capabilities. All work must comply with FISMA, HIPAA, VA Cybersecurity Program, Zero Trust security controls, FICAM, and generative AI governance standards.

Respondents must identify applicable Government-wide contract vehicles (GWACs, GSA MAS, or other mechanisms) under which they could perform. RFI responses are limited to 20 pages and must include company information and socioeconomic data. Contact: Contract Specialist James Cummiskey, james.cummiskey@va.gov.