DA01--ERP (ITSM Follow on) (VA-26-00000769)

The Department of Veterans Affairs Technology Acquisition Center intends to procure an Enterprise Resource Planning (ERP) platform with Information Technology Service Management (ITSM) capabilities on a full and open basis through the GSA Multiple Award Schedule; the most recent RFI response deadline was extended to June 26, 2026, with a subsequent loopback notification on July 2, 2026 directing industry to a new, broader RFI (36C10B26Q0585) that includes System Integrator (SI) requirements.

No set-aside applies to this procurement. Place of performance is the VA Technology Acquisition Center, Eatontown, New Jersey, supporting enterprise-wide operations across multiple VA facilities.

The requirement encompasses a cloud-based, multi-instance platform combining PaaS and SaaS capabilities. Core functions include IT Service Management, IT Asset Management, IT Operations Management, IT Business Management, Digital Workplace, Customer Service Management, Security Operations, and Integrated Risk Management. The platform must support approximately 600,000 to 900,000 total users (including roughly 23,000 agents and 30–40 administrators), consolidate three ServiceNow production instances and 18 sub-production instances, and migrate approximately 35 terabytes of IT records data (7-year retention) and approximately 1.3 million configuration management database items. The requirement includes 4,468 in-flight projects and 6,625 total projects requiring migration, plus 5,668 knowledge base articles.

FedRAMP High compliance is mandatory. The platform must achieve 99.99% uptime, support mobile applications, provide comprehensive security controls, integrate with over 100 third-party systems spanning IT, event management, change management, asset management, and chat support domains, and support advanced features including generative and agentic AI, comprehensive reporting and analytics, and robust privacy protections aligned with federal regulations.

The contract includes a six-month base period with four 12-month option periods, not to exceed 54 months total. Optional tasks include Enterprise Asset Management, Enterprise Human Resource Service Delivery, artificial intelligence capabilities, Data Lake Solution, Greenfield Solution, Vendor Risk Management, Field Service Management, and Professional Services.

Contact: John A. Adamitis, Contract Specialist, john.adamitis1@va.gov, 848-377-5139.