ERP RFI Questions.xlsx
XLSX spreadsheet 32 KB Posted
- Attached to
- DA01--ERP (ITSM Follow on) (VA-26-00000769)
- Solicitation number
- 36C10B26Q0133
About this file
This file is a Request for Information (RFI) Questions and Answers document related to the Department of Veterans Affairs' ServiceNow Enterprise Resource Planning (ERP) platform transition initiative. The document outlines the scope, scale, and technical requirements for migrating and consolidating three ServiceNow production instances and 18 sub-production instances supporting approximately 600,000 to 900,000 total users, including roughly 23,000 agents and 30-40 administrators. The migration encompasses approximately 35TB of IT records data (7-year retention period) and includes approximately 1.3 million configuration items in the CMDB, of which approximately 800,000 have corresponding asset records. The platform will support multiple service areas including IT, Human Resources, Clinical IT Operations, Financial Management, and Enterprise Asset Management, with 171 active service catalog items and 15.2 million total service requests currently on the platform.
The RFI details extensive integration requirements with over 100 third-party systems and applications spanning IT Service Management, Event Management, Change Management, Asset Management, and Chat Support domains. Key integrations include VMware Aria Automation, Active Directory (ADAM), Adobe SaaS, Ansible, Microsoft Dynamics 365, AppDynamics, Azure chatbot, BigFix, Cerner Remedy, AWS/Azure cloud discovery, Jira, Jenkins, GitHub, Splunk, Dynatrace, ServiceNow CMDB discovery tools, and numerous monitoring and orchestration platforms (SolarWinds, Prometheus, Grafana, QRadar, and others). The document also identifies 4,468 in-flight projects and 6,625 total projects requiring migration, along with 5,668 knowledge base articles to be transitioned. The transition requires managing multiple change types (Standard, Normal, Emergency) with partial integration to DevOps/CI-CD tools, and necessitates support for both on-premises and cloud environments across multiple VA facilities and operational centers.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10B26Q0133_2.docx | DOCX document | |
| 36C10B26Q0133_1.docx | DOCX document | |
| 36C10B26Q0133 0002.docx | DOCX document | |
| 36C10B26Q0133 0001.docx | DOCX document | |
| RFI ERP 1.16.26.pdf | ||
| 36C10B26Q0133.docx | DOCX document | |
| PWS ERP RFI 1.16.pdf |
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Text version
Sheet1
| Section | Area | Question | Response |
| Transition | ServiceNow Instances | How many ServiceNow instances are in scope (single or multiple)? | Multiple - 3 Prod 18 sub prod |
| Transition | Data Migration | What historical data needs to be migrated (all data or last X years)? | IT records with data retention at 7 years. Approximate storage is about 35TB |
| User Base | Total Users | Approximate total number of users in scope | ~600K - 900k Licensed and External users |
| User Base | End Users | Number of end users (submit tickets only) | ~600K - 900k Licensed and External users |
| User Base | Agents | Number of agents (work and resolve tickets) | ~23K |
| User Base | Administrators | Number of ServiceNow administrators | # of Administrators in production instance = 30-40 Admins |
| User Base | Project / PPM Users | Number of users managing projects / PPM | ~23K |
| Integrations | Current Integrations | List third-party systems currently integrated with ServiceNow | Under VA Integrations with ServiceNow worksheet |
| Integrations | Required Integrations | Which integrations are required in the new platform? | All the integrations mentioned in the list mentioned for question 9 is required. |
| ITSM / ESM | Request Fulfillment | Approximate number of service requests / catalog items | # of ACTIVE Catalog Items = 171 (Includes request forms that create SNOW service catalog tickets, request forms that create other SNOW ticket types, forms that redirect end-users to other portals) |
# of ACTIVE / pending requests to create new / enhance existing service catalog items = 69
Total # of Service Reqs on the Platform = 15,282,731
| ITSM / ESM | Change Types | Which change types are used (Standard, Normal, Emergency)? | Standard, Normal, Emergency |
| ITSM / ESM | DevOps Integration | Are changes integrated with DevOps / CI-CD tools? (Yes / No – specify) | Yes, Partial changes are integrated with DevOps/CI-CD tools like Jira, Jenkins, GitHub, DOTS |
| Knowledge | Knowledge Base | Approximate number of knowledge articles | 5668 |
| CMDB/ITAM | Asset Domains | Which asset domains are in scope (IT, Facilities, etc.)? | CMDB and MultiSource CMDB for IT, IoT and IoMT- Native Discovery and Third Party Integrations: SCCM, BigFix, Splunk, Cloud Discovery - AWS and Azure; Mapping of Services - On-Prem and Cloud ; API integrations. For Asset Mgmt: Hardware Asset and Software Asset Mgmt Modules separate from CMDB. |
| CMDB/ITAM | Asset Volume | Approximate number of assets / configuration items (CIs) | ~1.3M CI records in CMDB Tables; of 1.3M - ~800K have a corresponding ASSET Record |
| ESM | Non-IT Areas | Which non-IT service areas are in scope (HR, Procurement, Facilities, Clinical Ops, etc.)? | Human Resources, Clinical IT Operations and potentially Financial mgmt and Enterprise Asset mgmt |
| PPM | Project Migration | Approximate number of projects to be migrated | The Total number of In flight projects in ServiceNow = 4468, 6625 total projects |
VA Integrations with ServiceNow
| Integration | Purpose/Business Value | Solution | ||||
| (Rest,Table) | Data Flow | |||||
| (Bi/Unidirectional, In/Outbound) | Integration Type | |||||
| (Process, Data, etc.) | Product Updated | |||||
| Franchise Funds VMware Aria Automation and Orchestration | Create an API service account for ITC Virtualization vRealize Orchestrator to automate requests. | Table API | Bidirectional | VA IT Service Catalog | ||
| 1E Core - Production Plugin | 1E Core enables other 1E ServiceNow applications, such as 1E Service Catalog Connect, 1E ITSM Connect, 1E Virtual Assistant, 1E CMDB Connect, and the Service Graph Connector for 1E, to deliver business benefits to the VA through the 1E Tachyon Platform. | Plugin | Unidirectional (Inbound) | Data INT | VA IT Core | |
| AD Integration with ADAM | Integration with Active Directory to update user records for PIV exemptions and Account Management. | Rest API | Unidirectional (Outbound) | VA IT ServiceNow ADAM | ||
| Adobe SaaS | The out-of-the-box SaaS application has been successfully integrated and is populating subscription/license usage (if available). |
Integration data in the license portal needs to match what the VA has on their AD.
| Verify cost rationalization shown on the portal is comparable against known sources | Rest API | Unidirectional (Outbound) | Data INT | VA IT Software Asset Management | ||
| Ansible: Initial IO Intake API setup | This is a prerequisite to support of the Intake Pizza Tracker project (IO OKR 2.1) which has a required completion data by the end of FY 24 | |||||
| This is related to DMND0011035, but does not require it as a prerequisite. The required functionality already exists for this purpose as a feature of Service Now. | Rest API | VA IT Integrations | ||||
| API Integration for MSD365 User Provisioning for Service Catalog and the VRM Dynamics Applications | Automation of ServiceNow Ticket for User Provisioning for the VRM Dynamics Applications | Rest API | VA IT Service Catalog | |||
| AppDynamics (VA CMDB) | Application performance management and IT operations analytics. Provides visibility into the DMZ, where Discovery is restricted. Provides all CI data & relationships. | Rest API | VA IT ServiceNow CMDB | |||
| AppDynamics (VA Event Mgmt) | traces every transaction and builds real-time application topology | Table API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Aternity SNMP (Trap From Enterprise 17163) | alerts to allocate resources | SNMP Traps | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Azure(chatbot) | Migrate Azure Chatbot to SNOW Virtual Agent. Chatbot for ServiceNow run on Azure platform. Multiple endpoints to do each function (Create Incident, Create Request, Search Knowledge base, etc) | OOB Connector(s) | VA IT Chat Support | |||
| Batch | Process INT | VA IT Event Management | ||||
| Bi-directional API for PVaaS 2.0 | The new PVaaS 2.0 contract has been awarded, and creation of the bi-directional API to integrate with existing Bulk Device Request catalog item will allow request data to be passed to the vendor and for the vendor to write back to ServiceNow catalog and asset tables the necessary information related to endpoints being shipped to VA | Rest API | Bidirectional | Data INT | VA IT Asset Management (Commodities and Hardware) | |
| BigFix | All data from all non-Windows platform devices (configuration, CI data, authentication validation, etc.) Supports Software Asset Management & CMDB non-Windows CI data | |||||
| OOB Connector(s) | VA IT ServiceNow CMDB | |||||
| CEAD (Decommissioned) | Daily import via JDBC connection from the CEAD database. as the 3rd source for server (SCCM first, Solarwinds second, CEAD third) | VA IT ServiceNow CMDB | ||||
| Cerner Remedy | Bi-directional integration with Cerner's Remedy system to pull and update incident and request data. | Table API | Bidirectional | High Volume Data | VA IT Incident Management | |
| Circuit Order and Capacity Optimization should be named “Enterprise Telecommunications Expense Management System (ETEMS) | Enterprise Telecommunications Expense Management System (ETEMS) - Integration with Circuit Provisioning catalog item request to pull information for circuit orders and provide information back to catalog item. | Rest API | VA IT Circuit Order and Capacity Optimization | |||
| Clockspring SNOW API endpoints | The Clockspring application performs data orchestration from a variety of configuration management and security tools (CMDB/SNOW, FireEye, QRadar, Splunk, et. al.) by extracting read-only copies of that data and configuring it for Assessment and Authorization (A&A) reporting as evidence that various technical and procedural security and management activities take place. | CDW | VA IT ServiceNow CMDB | |||
| Cloud Provisioning and Governance Plug-in Installation | Plugin will be used as the framework for handling IO Hosting Intake requests workflow. Specifically to use for the IO intake and provisioning process. This is required for the TIB Intake Evolution Project - ==High Priority Project==. Please install in SubProd1 as soon as possible. | Plugin | VA IT Integrations | |||
| CMDB: SNOW CMDB Data Integration for ICAMP | This request is to get an API integration established between SNOW and ICAMP to bring in CMDB data within ICAMP data warehouse. ICAMP currently uses ODBC connectors to bring in SNOW Incidents and User Provisioning data from SNOW but ODBC connections are very slow, especially for large datasets. Hoping a point to point API connection will be a lot faster. Requesting assistance in setting it up. | Rest API | Unidirectional (Outbound) | VA IT ServiceNow CMDB | ||
| ControlUp Incident Creation | We're seeking an integration between IO:SS:VDA's monitoring tool ControlUp and ServiceNow where by a REST API we can submit POST payloads to create incidents. This would allow for automated incident creation. | Rest API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| ControlUp Scoutbees to SNOW | This is a continuation of the IO:SS:VDA SL's ControlUp deployment. We have begun deployment of the next module, called ScoutBees which does synthetic transactions against the Citrix StoreFront servers. This demand is to obtain a service account that can be used by Scoutbees to create Incidents in SNOW for any outages | Table API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Core Assets Backend Administrative Library (CABAL) | Powershell built application that is used by his team for a variety of tasks (a one stop shop). Integration allows them to create incidents from within their tool. | VA IT Incident Management | ||||
| CT Ticketing Tool | Locally produced applications will allow CT staff to open and close Incident tickets for field testing and production deployments. | VA IT Incident Management | ||||
| CXOne Integration for Automating Child Incident Creation to Major Incidents | The purpose of integrating NICE CXone with ServiceNow is to streamline and automate processes between the contact center and IT service management. | Rest API | Unidirectional (Inbound) | High Volume Data | VA IT Incident Management | |
| DataDog Integration Spoke | ECC needs awareness of service events detected by DataDog APM deployments. This is a COTS integration between tools and should not require custom code. | VA IT Event Management | ||||
| Denodo Tool | REST API to pull Incident information | Rest API | Unidirectional (Outbound) | UI Level INT | VA IT Event Management | |
| Desktop and Device Engineering Team (DDE) | SNOW2DDE will be configured to run every (30 min or 1 hour) to import SNOW task and change order information and injected into DDE SharePoint national package status list. It will be also used to automated creation of SNOW task and change order |
API access to the following tables:
sys_journal sys_user sc_task sys_history_line incident change_request
| sc_req_item | VA IT Integrations | |||||
| Dynatrace | receive events from monitored tools, apply event rules and take any appropriate alert actions | Table API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Dynatrace for CMDB | Provides visibility into the DMZ, where Discovery is restricted. Provides all CI data & relationships. | VA IT ServiceNow CMDB | ||||
| eMASS | The eMASS integration does the following today: | |||||
| • | Imports a list of all the systems and related attributes (we pulled a few such as ATO status and tagging, but this could be expanded based on business need) | |||||
| • | Imports a list of all eMASS users by system and role to enable access to vuls (or potentially anything else) aligned to a FISMA boundary without having to manually onboard those users | |||||
| • | Imports the eMASS HW Baseline, filters out bad data, matches to existing CIs and maps the CI to the system table using the FISMA ID field on the CI | VA IT Service Catalog | ||||
| Endpoints for ScienceLogic CIO Dashboards | Integration providing data across ServiceNow for the Technology Innovation Board CIO dashboards for projects, change, incident, CI, and RITMs | Rest API | Unidirectional (Outbound) | VA IT ServiceNow Platform Architecture | ||
| Enterprise Data Lake Splunk Integration | Requesting to kick-off the process to integrate the new Enterprise Data Lake instance of Splunk. This instance of Splunk will replace the ECC SaaS instance of Splunk by May 2022 | Table API | Bidirectional | High Volume Import/Export | VA IT Chat Support | |
| Enterprise Management of Payments, Workload, and Reporting for VA (eMPWR VA) | The integration will allow eMPWR-VA (a Salesforce application with MuleSoft middle tier) to send data to ServiceNow on which reports fail each day. System will auto-generate only ONE 'Your IT' incident ticket and a corresponding Salesforce Finance Case for the unsuccessful incident. | Rest API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| EPAS | After requests in the Electronic Permissions Access Request (epas) system are approved in EPAS, a work ticket is created in SNOW to manage the granting of access. | Table API | Unidirectional (Inbound) | Process INT | VA IT Core | |
| ESD RPA Integration | automation to route incoming tickets to local groups development and bot user access request. | Table API | Unidirectional (Outbound) | Process INT | VA IT Incident Management | |
| Extract data from specific handlers to populate Short Descriptions and Description fields from NetApp Traps to INC | Populate the relevant information from the SNMP Traps sent from NetApp storage to ServiceNow, we need to populate Short description and Description from the below handles. | VA IT Event Management | ||||
| GitHub for DOTS Team | Integration between GitHub Pull Requests and ServiceNow Change Management, so that Change Requests will be automatically created and appropriately filled out with data items from the project that the pull request was initiated on. Initial use is by the DOTS team | Rest API | Bidirectional | Process INT | VA IT Change Management | |
| HCSS/HCM | Human Capital System & Services (HCSS) / Human Capital Management (HCM) - Integration with the HCSS/HCM Portal so that when a request is entered in the HCM portal, an incident is automatically created in SNOW. | Rest API | VA IT Incident Management | |||
| IAM Integration for Identity Proofing | Allows authentication for users outside the VA network through access.va.gov to do self-service PIV exemptions and grants those PIV exemptions through ADAM (and then through AD and RAP). | Rest API | Unidirectional (Outbound) | VA IT ServiceNow ADAM | ||
| IAM Integration with Locations | Puts SNOW Location table into a CSV file so that it can be accessed by integrations | Rest API | Unidirectional (Outbound) | Data INT | VA IT Core | |
| IAM Integration with New Hire Equipment | Integration with Identity Access Management VA Onboarding/Offboarding Service to automatically create New Hire Equipment requests. | Rest API | VA IT Service Catalog | |||
| IAM Splunk Instance Integration | Create alerts to generate Incidents through Event Mgmt. from IAM events in Splunk | Rest API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| ICAMP Organizational Data Report | Allows for replication of organizational data report from ICAMP (Information Central Anayltics and Metrics Platform) into a ServiceNow table for usage in ServiceNow based systems. | Rest API | Unidirectional (Inbound) | VA IT Asset Management (Commodities and Hardware) | ||
| INC/Get API Call to Include the "Submitted By" Field | Integrates ESD RPA bot that reroutes incidents and requests assigned to “ESD Tier 1” group. | Rest API | Unidirectional (Inbound) | Process INT | VA IT Incident Management | |
| inContact CXOne | inContact is Enterprise Service Desk's workforce management tool for queuing of chat sessions and efficient use of agents. Integration is with Connect Chat that allows users to have a Live Chat with an agent and assigns the chat to an agent that is available based on the schedule listed in inContact. | Rest API | VA IT Chat Support | |||
| Integration of SOW and ADAM | Embed the ADAM tool UI within a ServiceNow UX page using an iFrame. This method would involve passing an interaction id parameter via the URL into the iFrame, which renders the UI page, which can then be used to associate the ticket being created with the specific interaction record. ADAM will then be usable from within the SOW under an interaction. | VA IT ServiceNow ADAM | ||||
| Jenkins | Integration used for Continuous Integration / Continuous Delivery (CI/CD) ServiceNow development process to automatically move update sets from Dev to Test, Test to Pre-Prod and Pre-Prod to Prod. Integrates with SNOW Agile module to pull data from user stories and to automatically create Scrum Release records for production releases. Integrates with SNOW Change module to automatically create change requests. | Rest API | Unidirectional (Inbound) | Process INT | VA IT Change Management | |
| Jira for DOTS Team | Integration with JIRA to create change requests for DOTS team. | Rest API | Bidirectional | Process INT | VA IT Change Management | |
| LDAP | Integration with Active Directory to pull user data into SNOW sys_user table and update data on a nightly basis. | Rest API | Unidirectional (Inbound) | Data INT | VA IT Core | |
| LiveAction | receive events from monitored tools, apply event rules and take any appropriate alert actions | Table API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| M8 SuperCluster - Oracle Enterprise Manager (OEM) | Monitor and manage the Oracle M8 SuperCluster | SNMP Traps | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Mainframe TNG traps | Capture traps from mainframe to create alerts in Event Mgmt. and create Incident tickets | Unidirectional (Inbound) | Process INT | VA IT Event Management | ||
| Microsoft API | To pull in all software subscriptions and license information | VA IT Asset Management (Commodities and Hardware) | ||||
| MS System Center Orchestrator | Integration with Infrastructure Operations (IO) VMWare team's Orchestor tool that allows them to query and pull data from the sc.request_item table specifically for Provisioning Virtual Server requests. The IO Orchestrator tool is used by the VMWare team to automatically build servers managed by the VMWare team. | VA IT Service Catalog | ||||
| MS Teams Integration to support Tier 1 | Implement an integration between MS-Teams and SNOW to support a MS-Teams channel within our omnichannel support structure for our customer base. | Rest API | Bidirectional | VA IT Chat Support | ||
| Nessus Enterprise Web Tool (NEWT) | Integration with NEWT / REEF that pulls data from ServiceNow | VA IT Incident Management | ||||
| NetApp Integration | Extract data from specific handlers to populate Short Descriptions and Description fields from NetApp Traps to INC | VA IT Event Management | ||||
| NetApp SNMP | Create a link between discovered NetApp storage equipment in SNOW to events to automate ticket generation | SNMP Traps | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Network Services Integration | Integration of Network Services instances of Splunk to create incidents when hardware issues and issues within Cisco operating systems are generating alerts. | Rest API | Unidirectional (Inbound) | VA IT Event Management | ||
| Nuvolo | ||||||
| Open Systems SNMP traps | Authentication for single sign-on into ServiceNow | SNMP Traps | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Operators Workspace API Access to data | We would like to utilize the data being presented in the ServiceNow Operators Workspace to be able to populate information on the IO Daily Integrated Dashboard. | Rest API | Unidirectional (Outbound) | Data INT | VA IT ServiceNow CMDB | |
| P1/P2 Incident Data for MIM Team PowerBI Reporting | The Major Incident Management team has a real-time reporting ask to provide information to the CIO of all P1 and P2 Incidents. Joining the three data sources into a single report is only available using PowerBI and provides the most accurate information. | Rest API | Unidirectional (Outbound) | VA IT Incident Management | ||
| PEGA GOV Cloud to SNOW API integration to create incidents/update incidents | Requesting creation of 2 API endpoints: Event Management for Pega Predictive Diagnostic Cloud for large scale disruptions, and a connection to the incident API for individual ticket submission that would allow for end users to easily submit incidents with required information error messages and routing for issues encountered on applications running on the Pega Platform. (We can use Microsoft Graph to allow lookup of users by SECID for opened by / affected end user fields). | Rest API | Unidirectional (Inbound) | Data INT | VA IT Event Management | |
| Prometheus & Grafana Integration w/ ServiceNow EM | Prometheus and Grafana integration with ServiceNow Event Mgmt. to provide BIP (2295) alerting and automation to create/assign Incident tickets | Rest API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| PVaaS | Provisioning as a Service (PVaaS) - Integration with PVaaS vendor to load new assets into the HAM and provide ordering/shipment information. | Rest API | VA IT Asset Management (Commodities and Hardware) | |||
| QRadar |
VAAACQRADAR – SIEM – IO Cyber security
| management Integration | Integration to create Incident tickets in ServiceNow from QRadar security events | Unidirectional (Inbound) | Process INT | VA IT Event Management | ||
| RAP Database integration with ADAM | Writes records to table in RAP database for providing Citrix Access Gateway (CAG) and Rescue VPN exemptions PIV Exemption/Password Reset is granted. | Rest API | Unidirectional (Outbound) | VA IT ServiceNow ADAM | ||
| REST Endpoint for FY22 & 23 MIM Data | Request a REST Endpoint to get FY22 & 23 Major Incidents Only data to load a SQL Database for use with Power BI Dashboards. This will enable ECO to provide up to date statuses to Executive Management via the dashboards. | Rest API | Unidirectional (Outbound) | Data INT | VA IT Incident Management | |
| RightITnow | Manually open incidents in SNOW directly from the RightITnow ECM alert console. | Rest API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Rockies Navigator | allow Rockies users to create a ServiceNow Incident ticket from the Navigator interface | Table API | Unidirectional (Inbound) | Data INT | VA IT Event Management | |
| ScienceLogic (EM) | Integration with Event Mgmt to automatically create incidents. | WIP | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SDP Integration (SNOW Data Replication Engine (DRE)) | The Data Replication Engine is a system for capturing data from specified ServiceNow tables as data is being created, modified, or removed in close to real time. | Rest API | Bidirectional | Process INT | VA IT Core | |
| Service Now API Required for IAM Elevated Privileges (Work Tickets) | The requested tasks are essential to ensure the seamless management of PAS access and elevated privileges across the organization. These activities directly align with compliance requirements and operational efficiency by enabling: | Table API | Bidirectional | Process INT | VA IT Core | |
| ServiceNow CXOne Integration – Email IVR Verification | The purpose of integrating NICE CXone with ServiceNow is to streamline and automate processes between the contact center and IT service management. | |||||
| Daily pull of emails to cxone to train their voice recognition software | Rest API | Unidirectional (Outbound) | Data INT | VA IT Core | ||
| ServiceNow Integration - VA and DHA | Veterans Affairs (VA) and Defense Health Agency (DHA) use and support the Electronic Health Record Management (EHRM) program, which is Cerner’s EHRM solution. It is referred to as Millennium at VA and MHS Genesis at DHA. Each agency’s dual role presents a unique situation in which VA and DHA can be consumers and supporters of the EHRM service. Either agency can experience or deliver a service interruption that impacts the other. | Table API | Bidirectional | Import/Export | VA IT Incident Management | |
| ServiceNow Platform Overview - Technical Integration System Architecture | OIT's Office of Technical Integration, as a stakeholder of the ServiceNow Platform's implementation of various Product Modules, to include foundational elements such as the Configuration Management Database (CMDB), has requested an overview of the ITSM Tool implementation | NA | NA | Not an INT | VA IT Strategic Portfolio Management (SPM/ITBM) | |
| Shepherd Tool | Used by ESD Access Management Team on New Hire Access request service to validate information entered into AD | Unidirectional (Outbound) | VA IT Service Catalog | |||
| SNOW ConnectChat to GDIT InContact Integration | Rest API | Unidirectional (Outbound) | VA IT Chat Support | |||
| SNOW Connector For SCIP Monitoring (Zabbix Integration) | SCIP (Standards and COTS Integration Platform, VASI 1899) was recently moved to CRITICAL (being discussed as BEDROCK). Per ECC monitoring classification we are Level 3. We have been told that in order to comply with monitoring requirements, our platform needs to integrate with ServiceNow and Event Management to become Level 4 compliant. With SNOW integration, we will achieve Level 4 compliance. | Rest API | Unidirectional (Inbound) | Data INT | VA IT Event Management | |
| SOAR Integration for CSETS | Security Orchestration, Automation, and Response to create incidents | Rest API | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWind SWQL Traps (Trap From Enterprise 20707) | Part of the Live Action Integration? | SNMP Traps | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds AITC | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds CDW | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds CEM | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds EOC - 1 | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds EOC - 2 | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds EOC - 3 | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds EOC - 4 | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds EOC - 6 | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Solarwinds for CMDB | Non-discoverable information for location, ownership, & support group added to network devices within CMDB for more complete CIs. | |||||
| OOB Connector(s) | VA IT ServiceNow CMDB | |||||
| SolarWinds NSOC Hines | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds NSOC Martinsburg | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Solarwinds Pingdom | SNOW connector for vendor supplied SolarWinds Pingdom (SaaS) of LibreView Glucometer. Critical events of the LibreView Glucometer application from SaaS will send events to SNOW near real time, in support of future ATO's. | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| SolarWinds VACO | receive events from monitored tools, apply event rules and take any appropriate alert actions | OOB Connector(s) | Unidirectional (Inbound) | Process INT | VA IT Event Management | |
| Splunk | Audit logs for ATO documentation. | Rest API | Unidirectional (Outbound) | Data INT | VA IT Core | |
| Splunk Cloud | allow Splunk software admin to use ServiceNow REST APIs to collect the various types of data | Unidirectional (Outbound) | Process INT | VA IT Event Management | ||
| Splunk(ADAM password reset audit logs) | Sends audit log files from ADAM to Splunk that shows the person who granted PIV exemptions for auditing purposes | Rest API | Unidirectional (Outbound) | VA IT ServiceNow ADAM | ||
| System Center Confirmation Manager (SCCM) | All data from all Windows platform devices (configuration, CI data, authentication validation, etc.). Supports Software Asset Management licensing usage, as well as all end user Windows devices on which we are not running ServiceNow Discovery (workstations and laptops). | VA IT Asset Management (Commodities and Hardware) | ||||
| System Center Operations Manager (SCOM) | create SNOW tickets from the SCOM console and resolve alerts when tickets are closed | Unidirectional (Inbound) | Process INT | VA IT Event Management | ||
| The Office of Business Process Integration (OBPI) and Office of Financial Management (OFM) provide Data Quality and Fraud Prevention (DQFP) support | Create incident tickets | VA IT Incident Management | ||||
| Trap From Enterprise | Part of the Live Action Integration? | VA IT Event Management | ||||
| TRM API | To pull TRM data into ServiceNow to be used to order approved and approved with constraints software | Rest API | Unidirectional (Inbound) | VA IT Asset Management (Commodities and Hardware) | ||
| UIM Connector | I would like to have the UIM OOB connector push connector configured in ServiceNow Event Management for UIM to start receiving events/alerts from UIM. | VA IT Event Management | ||||
| VA Op Metrics | Provide time stamped metric data for a stand-alone system that monitors the ServiceNow platform. Grafana time series system is pulling data. | Rest API | Unidirectional (Outbound) | Data INT | VA IT Core | |
| VA System Alert for VA Devops(cloud team monitoring) Integration | This integration will connect VA.gov's alerting to ServiceNow, enabling broader visibility to VA teams about any actions they need to take. | VA IT Incident Management | ||||
| VA Systems Inventory (VASI) / VA Enterprise Architecture Repository (VEAR) | Pull data from VASI/VAER to populate Business Applications table. | VA IT Strategic Portfolio Management (SPM/ITBM) | ||||
| VBMS | Bidirectional | |||||
| vCenter | All vCenter data, including allocation of resources from on-premises cloud (virtual instances of VA-owned & managed on-premises servers). CIs & relationships to support Change, Incident, & VA Event Management | |||||
| Rest API | Unidirectional (Inbound) | VA IT ServiceNow CMDB | ||||
| Venafi Integration | Business Need: Venafi - Rest API - need Venafi to create Incident in SNoW - incident should be created when notifications sent out from Venafi | |||||
| Business Value: Venafi manages certificates used by the VA's internal and external servers to secure connections, when these expire, the disruption could be anyone who would visit a website hosted at the VA, including all public and private websites. In an effort to prevent this, creation of incidents need to be created and assigned for the certificates to be renewed prior to expiration. | Rest API | Unidirectional (Outbound) | Process INT | VA IT Event Management | ||
| VHA Requirements Data Management (RDM) | Pull data from RDM into the demand module and pass data from ServiceNow to RDM | Rest API | Bidirectional | VA IT Demand Module | ||
| VMWare for Workspace ONE | Integrate discovery of Apple MacOS, Apple iOS, and Android OS (Non-Windows) devices for Hardware Asset Management, Software Asset Management, and the CMDB (Configuration Management Database) in ServiceNow. | VA IT ServiceNow CMDB | ||||
| vRealize Automation | Integration with vRealize Automation to create change requests in SNOW. | Table API | Unidirectional (Inbound) | Process INT | VA IT Change Management | |
| Vista | Dynatrace VistA tenant alerting profile integration with SNOW | Unidirectional (Inbound) | Process INT | VA IT Event Management |
File details come from the government source that posted it. Updated .