DA01--eCAMS Software Support (VA-26-00022935)

The Department of Veterans Affairs Technology Acquisition Center is soliciting operations and maintenance (O&M) support and change request implementation services for the eCAMS (Electronic Claims Adjudication and Management System), a commercial-off-the-shelf claims processing platform. This is a sole-source procurement action (Solicitation Number 36C10B26Q0108) with a response deadline of March 6, 2026, at 12:00 PM Eastern Time. Key contract requirements include 24/7/365 technical support with one-hour acknowledgment of support requests and 24-hour remediation commencement, FISMA-High security categorization with NIST 800-53 compliance, zero trust security controls implementation, and the ability to process 30 million annual claims with 5,000 concurrent users. The contractor must remediate critical and high-severity security vulnerabilities within 15 calendar days and medium/low vulnerabilities within 30 and 45 calendar days respectively, with all personnel requiring Moderate Risk tier background investigations. The evaluation criteria emphasize technical capability, security compliance, and past performance in supporting the existing system, with Matthew Newell identified as the Contracting Officer.

This solicitation uses no set-aside designation and is being awarded to Acentra Health LLC, the incumbent contractor and sole source provider. The contract structure includes a 12-month base period beginning March 19, 2026, and extending through March 18, 2027, followed by four optional 12-month renewal periods, with an estimated total value of $34 million for O&M services, plus up to $5 million per period for change requests and an additional optional task valued at $20 million for surge support. The system must support a minimum of 85 percent straight-through processing automation and accommodate a range of critical technical specifications including IPv6 support and Health Insurance Portability and Accountability Act compliance. Place of performance is the VA Office of Financial Services Center, with the contracting office located at 23 Christopher Way, Eatontown, New Jersey 07724.