DA01--Connectivity and Collaboration Services (CCS): Enterprise Messaging, Collaboration, Authentication and Office 365 Services (EMCAO) - New Task Order (VA-26-00011030)

The Department of Veterans Affairs Technology Acquisition Center is seeking a Service-Disabled Veteran-Owned Small Business (SDVOSB) to provide Enterprise Messaging, Collaboration, Authentication and Office 365 Services (EMCAO) support under a Request for Information (RFI) issued on November 12, 2025. The procurement covers comprehensive 24/7/365 support for Microsoft 365 applications and related technology services, including help desk services, email management, OneDrive, SharePoint, Teams, eDiscovery, interagency collaboration, and authentication services. Interested vendors must submit a 10-page response by 10:00 AM EST on November 18, 2025, demonstrating their technical capabilities, corporate experience with specific references, and ability to meet set-aside requirements, including not paying more than 50 percent of the contract amount to non-certified SDVOSB firms. Vendors must be verified in the SBA VetCert database and classified under NAICS code 541512 (Computer Systems Design Services). This RFI is for planning purposes only and does not guarantee contract award.

The procurement is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses, with a NAICS size standard of $34 million. The contract is structured as a Firm Fixed Price task order under the Transformation Twenty-One Total Technology Next Generation (T4NG) vehicle, with a base period of 10 months and four potential 12-month option periods. The government estimates 4,000 to 6,000 support tickets per month, with service level agreements requiring critical issues to be resolved within 2 hours and low-priority issues within 4 business days. While the specific dollar value of the task order is not disclosed in the pre-solicitation notice, the RFI is part of an existing EMCAO services re-compete effort. Responses should be submitted via email to Diana Sesta (diana.sesta@va.gov) and Susan Banasiak at the VA Technology Acquisition Center in Eatontown, New Jersey.