Customer Support Services
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- FA441725Q0014
- Agency
- Air Force Special Operations Command Air Force, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Hurlburt Field, Florida 32544, United States
- Points of contact
-
- Christina Smith christina.smith.44@us.af.mil (850) 884-1250
- Nashawna Browne nashawna.browne@us.af.mil (850) 884-6200
- Amy Jenkins amy.jenkins.4@us.af.mil (850) 884-7692
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Special Operations Command is seeking a contractor to provide non-personal customer support services for the 1st Special Operations Force Support Squadron (1 SOFSS) and Military Personnel Flight Section at Hurlburt Field, Florida. The solicitation requires the contractor to manage Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) terminals, handle personnel records, process Common Access Cards, and support various military personnel programs. Proposals will be evaluated using a best value Performance Price Tradeoff approach, where technical and past performance factors are significantly more important than price. Technical submissions are limited to 30 pages and must include a Staffing Plan and Quality Control Plan, while past performance documentation is capped at 10 pages. Key proposal deadlines include questions due by December 19, 2024, and final proposals due electronically via DoD SAFE by January 21, 2025 at 2:00 PM CST.
The contract is designated as a Total Small Business Set-Aside under North American Industry Classification System (NAICS) code 561110 with a size standard of $12,500,000. It will be a firm-fixed-price contract with a base period from April 1, 2025, to March 31, 2026, followed by four potential one-year option periods. The requirement involves operating five RAPIDS terminals with an estimated 18,220 annual transactions, managing Military Personnel Data System with 12,642 annual transactions, and supporting various personnel administrative functions. Contractor personnel must be U.S. citizens with active SECRET security clearances, and the company must maintain a Facility Security Clearance. Performance will occur at Hurlburt Field, Florida, specifically in Building 90210, with normal operating hours from 0700-1600 Monday through Friday and customer walk-in hours from 0730-1530. The current staffing includes 8 personnel (5 contractors and 3 military), and the government will provide furnished equipment and training.
Notice text
4 versions
Update #4 · Latest ·
The 1st Special Operations Force Support Squadron (1 SOFSS) and Military Personnel Flight Section request contract support for the Customer Support Section for non-personal services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform customer support services as defined in the attached Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.
The contract issued will be Firm Fixed Price
The North American Industry Classification System (NAICS) code is 561110 - Office Administrative Services and the Size Standard is $12,500,000.00.
This solicitation is a Total Small Business Set-Aside
Offerors must be registered in the System Award Management (SAM) order to be eligible to receive an award from any Government solicitation. Visit the SAM website https://sam.gov/content/home for more information.
For additional information or assistance, please contact:
SrA Nashawna Browne, Contract Specialist, email: nashawna.browne@us.af.mil
AND
Ms. Amy Jenkins, Contracting Officer, email: amy.jenkins.4@us.af.mil
See attached documents for more information:
***Amendment 01 - The purpose of this amendment is to change the PPQ due date from 20 December 2024 to 15 January 2025. (effective 30 December 2024)
***Amendment 02 - The purpose of this amendment is to:
1. Incorporate government responses to solicitation RFI's.
2. Incorporate revised Attachment 4 - Addendum to FAR 52.212-1 to change the date of request for a DoDSAFE file drop link from 15 January 2025 to 10 January 2025.
All other provisions and clauses remain unchanged. (effective 31 December 2024)
***Amendment 03 - The purpose of this amendment is to:
1. Extend proposal due date by six (6) calendar days from 15 January 2025, 2:00 PM CST to 21 January 2025, 2:00 PM CST.
2. Incorporate revised Attachment 4 - Addendum to FAR 52.212-1 to change the date of request for a DoDSAFE file drop link from 10 January 2025 to 21 January 2025, 12:00 PM CST.
3. CO and POC has changed.
All other provisions and clauses remain unchanged.
Update #3 ·
The 1st Special Operations Force Support Squadron (1 SOFSS) and Military Personnel Flight Section request contract support for the Customer Support Section for non-personal services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform customer support services as defined in the attached Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.
The contract issued will be Firm Fixed Price
The North American Industry Classification System (NAICS) code is 561110 - Office Administrative Services and the Size Standard is $12,500,000.00.
This solicitation is a Total Small Business Set-Aside
Offerors must be registered in the System Award Management (SAM) order to be eligible to receive an award from any Government solicitation. Visit the SAM website https://sam.gov/content/home for more information.
For additional information or assistance, please contact:
SrA Nashawna Browne, Contract Specialist, email: nashawna.browne@us.af.mil
AND
Ms. Amy Jenkins, Contracting Officer, email: amy.jenkins.4@us.af.mil
See attached documents for more information:
***Amendment 01 - The purpose of this amendment is to change the PPQ due date from 20 December 2024 to 15 January 2025. (effective 30 December 2024)
***Amendment 02 - The purpose of this amendment is to:
1. Incorporate government responses to solicitation RFI's.
2. Incorporate revised Attachment 4 - Addendum to FAR 52.212-1 to change the date of request for a DoDSAFE file drop link from 15 January 2025 to 10 January 2025.
All other provisions and clauses remain unchanged. (effective 31 December 2024)
Update #2 ·
The 1st Special Operations Force Support Squadron (1 SOFSS) and Military Personnel Flight Section request contract support for the Customer Support Section for non-personal services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform customer support services as defined in the attached Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.
The contract issued will be Firm Fixed Price
The North American Industry Classification System (NAICS) code is 561110 - Office Administrative Services and the Size Standard is $12,500,000.00.
This solicitation is a Total Small Business Set-Aside
Offerors must be registered in the System Award Management (SAM) order to be eligible to receive an award from any Government solicitation. Visit the SAM website https://sam.gov/content/home for more information.
For additional information or assistance, please contact:
SrA Nashawna Browne, Contract Specialist, email: nashawna.browne@us.af.mil
AND
Ms. Amy Jenkins, Contracting Officer, email: amy.jenkins.4@us.af.mil
See attached documents for more information:
***Amendment 01 - The purpose of this amendment is to change the PPQ due date from 20 December 2024 to 15 January 2025. (effective 30 December 2024)
Update #1 ·
The 1st Special Operations Force Support Squadron (1 SOFSS) and Military Personnel Flight Section request contract support for the Customer Support Section for non-personal services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform customer support services as defined in the attached Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.
The contract issued will be Firm Fixed Price
The North American Industry Classification System (NAICS) code is 561110 - Office Administrative Services and the Size Standard is $12,500,000.00.
This solicitation is a Total Small Business Set-Aside
Offerors must be registered in the System Award Management (SAM) order to be eligible to receive an award from any Government solicitation. Visit the SAM website https://sam.gov/content/home for more information.
For additional information or assistance, please contact:
SrA Nashawna Browne, Contract Specialist, email: nashawna.browne@us.af.mil
AND
Ms. Amy Jenkins, Contracting Officer, email: amy.jenkins.4@us.af.mil
See attached documents for more information:
Attachments
Show all 15
Notice history
| Notice | Type | Posted |
|---|---|---|
| Customer Support Services Award | Award Notice | |
| Customer Support Services | Solicitation | |
| Customer Support Services | Pre-Solicitation | |
| Customer Support Services | Pre-Solicitation |
On GovTribe
Work this opportunity on GovTribe
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity